MSP operations: ticketing + RMM (ConnectWise / Kaseya-style) * Virtual desktop environments (VDI / VMware-style platforms) * Cloud + "data-center style" environments (hybrid happens) You might be our ...
MSP operations: ticketing + RMM (ConnectWise / Kaseya-style) * Virtual desktop environments (VDI / VMware-style platforms) * Cloud + "data-center style" environments (hybrid happens) You might be our ...
Entry Level MSP Technician (Help Desk)
Troy, MI · Hybrid
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · Hybrid
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Salary: $40,000 - $57,850 Entry-Level MSP Technician Are you an aspiring IT professional with a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Quick apply
Salary: $40,000 - $57,850 Entry-Level MSP Technician Are you an aspiring IT professional with a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Senior Policy Executive 18 (Captain) / State Services Bureau / Intelligence Operations Division
Dimondale, MI · On-site
The position provides liaison between state police and local, state, and federal agencies and supports MSP field operations. This position will perform functions in a bias free manner. Position ...
Senior Policy Executive 18 (Captain) / State Services Bureau / Intelligence Operations Division
Dimondale, MI · On-site
The position provides liaison between state police and local, state, and federal agencies and supports MSP field operations. This position will perform functions in a bias free manner. Position ...
High Touch Operations Analyst 1
Ann Arbor, MI · On-site
$18 - $20/hr
... MSP partners to a new security management platform. The position requires high-volume data ... Proven experience performing high-volume data migration or similar operational tasks. * Advanced ...
High Touch Operations Analyst 1
Ann Arbor, MI · On-site
$18 - $20/hr
... MSP partners to a new security management platform. The position requires high-volume data ... Proven experience performing high-volume data migration or similar operational tasks. * Advanced ...
Contribute to development of operations review process to gain insights into performance. · ... MSP, right location at the right cost, budget). Candidates for Project Manager must meet the ...
Quick apply
Contribute to development of operations review process to gain insights into performance. · ... MSP, right location at the right cost, budget). Candidates for Project Manager must meet the ...
Cloud DevOps Engineer
Birmingham, MI · On-site
$50.25 - $69/hr
Description Cloud DevOps Engineer Location : Remote, United States Employment Type : Full-Time ... Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS ...
Cloud DevOps Engineer
Birmingham, MI · On-site
$50.25 - $69/hr
Description Cloud DevOps Engineer Location : Remote, United States Employment Type : Full-Time ... Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS ...
Cloud DevOps Engineer
Rochester, MI · On-site
$48.50 - $66.50/hr
Description Cloud DevOps Engineer Location : Remote, United States Employment Type : Full-Time ... Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS ...
Cloud DevOps Engineer
Rochester, MI · On-site
$48.50 - $66.50/hr
Description Cloud DevOps Engineer Location : Remote, United States Employment Type : Full-Time ... Experience working for a cloud service provider (CSP), managed service provider (MSP), or SaaS ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Quick apply
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Quick apply
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Emergency Dispatcher 7-E8 - Intelligence Operations / Negaunee Regional Communication Center
$22.54 - $29.31/hr
The MSP personnel most visible to the public are the uniform troopers whose primary ... operations Demonstrated knowledge of communication and computerized equipment required to operate ...
Emergency Dispatcher 7-E8 - Intelligence Operations / Negaunee Regional Communication Center
$22.54 - $29.31/hr
The MSP personnel most visible to the public are the uniform troopers whose primary ... operations Demonstrated knowledge of communication and computerized equipment required to operate ...
Emergency Dispatcher 7-E8 - Intelligence Operations / Detroit Regional Communication Center
$22.54 - $29.31/hr
The MSP personnel most visible to the public are the uniform troopers whose primary ... operations Demonstrated knowledge of communication and computerized equipment required to operate ...
Emergency Dispatcher 7-E8 - Intelligence Operations / Detroit Regional Communication Center
$22.54 - $29.31/hr
The MSP personnel most visible to the public are the uniform troopers whose primary ... operations Demonstrated knowledge of communication and computerized equipment required to operate ...
Msp Operations information
What is the difference between Msp Operations vs Service Delivery Manager?
| Aspect | Msp Operations | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL, CompTIA, PMP (optional) | ITIL, PMP, Service Management certifications |
| Work Environment | Managed service providers, IT support centers | Client sites, IT departments, service teams |
| Employer & Industry | IT service providers, tech companies | Large corporations, IT consulting firms |
While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.
What are the roles in MSP?
In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.
What is an MSP job?
An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.
What is MSP in US staffing?
An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.
Which IT job is the highest paid?
In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Michigan? For Msp Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Michigan look for? The top searched job categories for Msp Operations jobs in Michigan are:
What cities in Michigan are hiring for Msp Operations jobs? Cities in Michigan with the most Msp Operations job openings:
Full-time
Medical, Retirement, PTO
Posted 12 days ago
Job description
IT Support & Automation Engineer (Managed Services)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
We'll love it if you have any of these-but they're not required:
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.
3 quick questions (so I can finalize the best version for posting)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
- Support end users and business owners with clear communication and calm troubleshooting.
- Own tickets end-to-end: diagnose, resolve, document, and follow through.
- Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
- Build and improve workflows using modern tooling-process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).
- Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical, secure ways.
- Microsoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity)
- Networking: firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus)
- VoIP phone systems
- Cybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness)
- MSP operations: ticketing + RMM (ConnectWise / Kaseya-style)
- Virtual desktop environments (VDI / VMware-style platforms)
- Cloud + "data-center style" environments (hybrid happens)
- You're the one friends/family/neighbors call when "the Wi-Fi is weird" or a laptop is doing something unholy.
- You tinker because you want to-home setup, cloud sandbox, scripts, automations, integrations, security settings... anything that helps you learn.
- You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
- You can "speak geek," but you genuinely like people-and you explain things without making anyone feel dumb.
We'll love it if you have any of these-but they're not required:
- OpenClaw (AI framework) experience for building/operating agentic workflows
- Docker familiarity
- Kubernetes fundamentals (or curiosity to learn)
- Linux, especially Ubuntu (basic admin + troubleshooting)
- Local/private LLMs (local model setups), RAG, self-hosted agent tools, or building a small "AI server"/lab
- Experience supporting insurance agencies / regulated SMBs
- Scripting/automation mindset (PowerShell, Python, low-code, APIs)
- Cloud/security exposure (certs welcome, not required)
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
- 401(k) retirement program
- Health insurance
- Paid time off
- Your birthday off
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.
3 quick questions (so I can finalize the best version for posting)
- What exact job title do you want on the ad: Service Desk Engineer, IT Support Engineer, Managed Services Engineer, or something else?
- For this role, should networking (firewalls/switching/wireless) be framed as a core expectation, or "exposure is a plus"?
- Do you want the posting to mention client site visits as "occasional," "regular," or keep it implied via the 150-mile requirement?
About smart it services
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sterling Heights, MI, US
Year founded
1991