MSP operations: ticketing + RMM (ConnectWise / Kaseya-style) * Virtual desktop environments (VDI / VMware-style platforms) * Cloud + "data-center style" environments (hybrid happens) You might be our ...
MSP operations: ticketing + RMM (ConnectWise / Kaseya-style) * Virtual desktop environments (VDI / VMware-style platforms) * Cloud + "data-center style" environments (hybrid happens) You might be our ...
Manager, Data Operations
Detroit, MI · On-site
Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...
Manager, Data Operations
Detroit, MI · On-site
Responsibilities : • Lead and manage Managed Service Provider (MSP) resources; responsible for day-to-day monitoring of Azure Data Lake pipelines and operational support activities • Ensure ...
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Quick apply
Entry Level MSP Technician (Help Desk)
Troy, MI · On-site
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · Hybrid
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Entry Level MSP Technician (Help Desk)
Troy, MI · Hybrid
$40K - $57K/yr
Entry-Level MSP Technician Are you an aspiring IT professional with a passion for technology and a ... Help clients understand and utilize technology to improve their operations and achieve their goals ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Mission Leader - Athens
Grand Rapids, MI · On-site
... operational plans and priorities identified at the system level. May supervise Mission Integration Consultant(s) to assist in these functions as designated by MSP. Serves as an active member of ...
Court Operations Research Analyst
Detroit, MI · On-site
$78K/yr
Resolve LEIN entry errors reported by the MSP, ensuring prompt and accurate corrections. Collect ... Conduct in-depth research and analysis of court operations, policies, and procedures to identify ...
Court Operations Research Analyst
Detroit, MI · On-site
$78K/yr
Resolve LEIN entry errors reported by the MSP, ensuring prompt and accurate corrections. Collect ... Conduct in-depth research and analysis of court operations, policies, and procedures to identify ...
Be Seen First
Systems Administrator - MSP Environment
Farmington Hills, MI · On-site
$80K - $95K/yr
... operational, security, and documentation standards defined by the Technical Director · Identify ... MSP or consulting environment. · Solid troubleshooting skills and the ability to work ...
Quick apply
Be Seen First
Systems Administrator - MSP Environment
Farmington Hills, MI · On-site
$80K - $95K/yr
... operational, security, and documentation standards defined by the Technical Director · Identify ... MSP or consulting environment. · Solid troubleshooting skills and the ability to work ...
Engineering Group Leader- Basic Software Development
Milford, MI · On-site
$222K/yr
The Team: The MSP (Mechatronic Software Platform) organization is responsible for building and ... Process Improvement & Operational Excellence * Drive continuous improvement in BSW development ...
Engineering Group Leader- Basic Software Development
Milford, MI · On-site
$222K/yr
The Team: The MSP (Mechatronic Software Platform) organization is responsible for building and ... Process Improvement & Operational Excellence * Drive continuous improvement in BSW development ...
Engineering Group Leader- Basic Software Development
Milford, MI · On-site
$222K/yr
The Team: The MSP (Mechatronic Software Platform) organization is responsible for building and ... Process Improvement & Operational Excellence * Drive continuous improvement in BSW development ...
Engineering Group Leader- Basic Software Development
Milford, MI · On-site
$222K/yr
The Team: The MSP (Mechatronic Software Platform) organization is responsible for building and ... Process Improvement & Operational Excellence * Drive continuous improvement in BSW development ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr (+ commission)
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Quick apply
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr (+ commission)
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr (+ commission)
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Quick apply
Experienced IT Sales Professional (MSP/Service/Construction)
Dearborn, MI · On-site
$30K - $40K/yr (+ commission)
... MSP) along with many other forms of IT support/service; we are a labor heavy industry and as such ... Work alongside operations to provide accurate labor deployment and management. * Answer sales ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Quick apply
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Quick apply
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Quick apply
Provide operational leadership for a team of four (MSP IT Administrators and MSP System Administrators), serving as the primary point of contact for end-to-end process ownership while reporting to ...
Msp Operations information
What is the difference between Msp Operations vs Service Delivery Manager?
| Aspect | Msp Operations | Service Delivery Manager |
|---|---|---|
| Certifications | ITIL, CompTIA, PMP (optional) | ITIL, PMP, Service Management certifications |
| Work Environment | Managed service providers, IT support centers | Client sites, IT departments, service teams |
| Employer & Industry | IT service providers, tech companies | Large corporations, IT consulting firms |
While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.
What are popular job titles related to Msp Operations jobs in Michigan?
For Msp Operations jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Michigan look for?
The top searched job categories for Msp Operations jobs in Michigan are:
What cities in Michigan are hiring for Msp Operations jobs?
Cities in Michigan with the most Msp Operations job openings:
Full-time
Medical, Retirement, PTO
Re-posted 26 days ago
Job description
IT Support & Automation Engineer (Managed Services)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
We'll love it if you have any of these-but they're not required:
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.
3 quick questions (so I can finalize the best version for posting)
Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 • Azure • Networking • Security • Automation • MSP Tooling
Speak Geek. Be Human. Make IT better for People.
At SMART I.T. Services, we help real businesses run smoothly with proactive managed IT-cloud, cybersecurity, networking, and support that people actually enjoy working with. A big part of how we do that is automation: smarter workflows, fewer repetitive tasks, better service, and modern tools that help teams move fast without cutting corners.
If you love technology, like talking to people, and get real satisfaction from turning messy problems into clean systems, you'll fit in here.
What you'll do
- Support end users and business owners with clear communication and calm troubleshooting.
- Own tickets end-to-end: diagnose, resolve, document, and follow through.
- Work proactively (not just break/fix): monitoring, patching, security improvements, and prevention.
- Build and improve workflows using modern tooling-process automation, integrations, and orchestrated runbooks (think n8n / Zapier-style approaches, plus service workflow improvements).
- Help clients adopt modern productivity tooling (including Microsoft Copilot and AI-assisted use cases) in practical, secure ways.
- Microsoft 365 / Azure, Windows Server, Active Directory / Entra ID (identity)
- Networking: firewalls, switching, wireless, VPNs (Cisco / Cisco Meraki exposure is a plus)
- VoIP phone systems
- Cybersecurity best practices and tools (MFA, endpoint hardening, least privilege, backup awareness)
- MSP operations: ticketing + RMM (ConnectWise / Kaseya-style)
- Virtual desktop environments (VDI / VMware-style platforms)
- Cloud + "data-center style" environments (hybrid happens)
- You're the one friends/family/neighbors call when "the Wi-Fi is weird" or a laptop is doing something unholy.
- You tinker because you want to-home setup, cloud sandbox, scripts, automations, integrations, security settings... anything that helps you learn.
- You enjoy making systems simpler: fewer clicks, fewer steps, fewer repeat issues.
- You can "speak geek," but you genuinely like people-and you explain things without making anyone feel dumb.
We'll love it if you have any of these-but they're not required:
- OpenClaw (AI framework) experience for building/operating agentic workflows
- Docker familiarity
- Kubernetes fundamentals (or curiosity to learn)
- Linux, especially Ubuntu (basic admin + troubleshooting)
- Local/private LLMs (local model setups), RAG, self-hosted agent tools, or building a small "AI server"/lab
- Experience supporting insurance agencies / regulated SMBs
- Scripting/automation mindset (PowerShell, Python, low-code, APIs)
- Cloud/security exposure (certs welcome, not required)
We're open to multiple experience levels. If you bring strong fundamentals, curiosity, and a service mindset, we'll match responsibilities to your skills and help you level up quickly.
Hybrid/Flex Role - Local Residency Required
This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on-site client needs, occasional in-person meetings, and time-sensitive dispatches.
Benefits
- 401(k) retirement program
- Health insurance
- Paid time off
- Your birthday off
If you want a role where you combine people-first support with cloud, security, networking, and automation-apply today.
3 quick questions (so I can finalize the best version for posting)
- What exact job title do you want on the ad: Service Desk Engineer, IT Support Engineer, Managed Services Engineer, or something else?
- For this role, should networking (firewalls/switching/wireless) be framed as a core expectation, or "exposure is a plus"?
- Do you want the posting to mention client site visits as "occasional," "regular," or keep it implied via the 150-mile requirement?
About smart it services
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Sterling Heights, MI, US
Year founded
1991