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Msp Operations Jobs in Indiana (NOW HIRING)

EXOS

Director of AI

Indianapolis, IN · On-site

Working knowledge of MSP service models, IT operations, networking, endpoint, identity, and cybersecurity controls. Conversant in NIST, ISO, CJIS, and similar frameworks. You can hold your own in a ...

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

... MSP environment. Essential Job Functions: * Implement and configure Microsoft 365 and Azure ... operational support. * Track and record time accurately against project tickets in PSA to support ...

Aunalytics

Managed Services Engineer

South Bend, IN

... operation and prevent problems before they occur. * Maintain / support client technology assets ... Serve as the bridge between clients and our MSP, ensuring effective communication of issues ...

Knowledge Services

Software Engineer II

Indianapolis, IN · On-site

$93K - $127K/yr

A background in agile development and associated tools (Jira, Azure DevOps, etc.) * Knowledge of ... and MSP for Vocational Rehabilitation Services. We provide outstanding services to major ...

Knowledge Services

Software Engineer II

Indianapolis, IN · On-site

$93K - $127K/yr

A background in agile development and associated tools (Jira, Azure DevOps, etc.) * Knowledge of ... and MSP for Vocational Rehabilitation Services. We provide outstanding services to major ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Indiana? For Msp Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Indiana look for? The top searched job categories for Msp Operations jobs in Indiana are:
What cities in Indiana are hiring for Msp Operations jobs? Cities in Indiana with the most Msp Operations job openings:
Msp Operations jobs near you
Director of AI

Director of AI

EXOS (formerly Sondhi Solutions)

Indianapolis, IN

Full-time

Re-posted 4 days ago

Job description

The Director of AI is responsible for leading EXOS IT's artificial intelligence department, delivering AIdriven
outcomes for both EXOS internal operations and our client base. This role builds and leads the
team that designs, integrates, and supports AI solutions across our service lines, manages the
department's budget, headcount, and performance, and partners closely with our Enterprise, Municipal,
Cyber, and PMO leadership to embed AI into how EXOS works and how our clients are served. The
Director of AI works closely with other department heads and reports directly to the Managing Director.

Key Responsibilities:
* Lead the EXOS AI department, with full accountability for departmental budget, staffing, vendor
spend, and performance against growth and quality targets.
* Build and manage a team of AI engineers, integration specialists, and consultants. Recruit,
develop, and retain talent in a fast-moving discipline.
* Define and execute EXOS's AI strategy across Claude, ChatGPT, Microsoft Copilot, and emerging
platforms - selecting the right model and tool for each use case.
* Design and deliver AI-driven engagements for clients, including discovery, solution design,
integration, deployment, change management, and ongoing support.
* Architect data pipelines, API integrations, agent workflows, and automation patterns that connect
AI to client business systems and EXOS service tooling.
* Partner with Sales, Customer Success, and account leadership to identify, scope, price, and win AIled
client work.
* Serve as EXOS's senior AI advisor to client executives - running discovery workshops, leadership
briefings, and roadmap sessions.
* Establish governance, security, privacy, and responsible-use frameworks for AI usage at EXOS and
at our clients, aligned with our cyber posture and client compliance obligations.
* Define and track KPIs for AI adoption, productivity gains, quality, and revenue impact. Report
results to the Managing Director and leadership team.
* Drive internal AI adoption - embedding AI into EXOS operations, service desk, PMO, sales, and
finance to lift productivity and margin.
* Stay current on the AI vendor and regulatory landscape, evaluate new platforms, and represent
EXOS as a credible AI voice with clients, partners, and the market.

Qualifications:
* Education & Experience: You bring 8+ years of progressive IT, consulting, data, or cybersecurity
experience, including 3+ years leading teams. Substantive hands-on AI experience required, ideally
in a consulting, MSP, or professional-services environment.
* Proven Leadership: You have built and led cross-functional engineering or consulting teams,
fostering accountability, mentorship, and continuous improvement. You can hire, develop, and
retain technical talent in competitive markets.
* Hands-On AI Capability: Production experience with Claude, ChatGPT, and Microsoft Copilot,
including prompt engineering, agentic workflows, retrieval-augmented generation, and at least
one orchestration or agent framework. You can still ship code and own integrations end-to-end.
* Data & Integration: Strong data architecture skills (structured and unstructured), pipeline design,
vector stores, and REST / GraphQL / webhook integration patterns. Comfortable working across
identity, authentication, and secure-by-design integration.
* Broad IT & Cyber Background: Working knowledge of MSP service models, IT operations,
networking, endpoint, identity, and cybersecurity controls. Conversant in NIST, ISO, CJIS, and
similar frameworks. You can hold your own in a CIO or CISO conversation.
* Consulting & Client-Facing Skills: Strong executive presence. You can run a discovery, design a
solution, scope a deliverable, present to client leadership, and own the outcome.
* Commercial & Financial Acumen: Track record of growing a department or practice. Comfortable
owning budget, forecasting, headcount planning, vendor selection, and unit economics. Able to
make data-driven trade-offs between cost, speed, and quality.
* Strategic Planning: You have built and executed multi-year capability plans that aligned to broader
business goals - scaling a team, launching a new offering, or productizing a capability.
* Client-Centric Mindset: You translate AI capability into measurable client outcomes. You prioritize
client value over technology novelty.