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Msp Operations Jobs in Indiana (NOW HIRING)

Service Delivery & Operations * Oversee delivery of managed services including helpdesk, cloud ... Align internal service standards with external MSP delivery best practices. Customer Experience ...

MSP Director

Terre Haute, IN · On-site

$120K - $145K/yr

Service Delivery & Operations * Oversee delivery of managed services including helpdesk, cloud ... Align internal service standards with external MSP delivery best practices. Customer Experience ...

Job Summary Reporting Controllers are responsible for overseeing operation and ensuring that trucks are accounted for at all times. Reporting Controllers create cases if trucks fail to arrive at ...

IT Technical Lead

Carmel, IN · On-site

$48K - $58K/yr

... MSP SLA performance. Operational & Field support • Provide advanced on-site technical support for escalated issues and during high volume periods or escalate appropriately when necessary. • ...

... operation for ATIA Consulting company are: 1. Design and implementation of information systems ... ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and ...

... operation for ATIA Consulting company are: 1. Design and implementation of information systems ... ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and ...

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... MSP) · Experience supporting ERP, eCommerce, or other business management software · Familiarity with Active Directory and Microsoft 365 administration · Experience supporting printers, scanners ...

Senior Database Administrator

Indianapolis, IN · On-site

$47.50 - $65.50/hr

This is a mission-critical role requiring deep technical expertise, operational ownership, and the ability to work independently while collaborating closely with our Managed Service Provider (MSP ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are popular job titles related to Msp Operations jobs in Indiana? For Msp Operations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Indiana look for? The top searched job categories for Msp Operations jobs in Indiana are:
What cities in Indiana are hiring for Msp Operations jobs? Cities in Indiana with the most Msp Operations job openings:
MSP Director

$120K - $145K/yr

Other

Posted 4 days ago


Job description

Description

Leadership & Team Management

  • Lead, coach, and develop technical and service staff across multiple locations, including hiring, performance management, and career development. 
  • Drive accountability for daily service delivery performance, utilization, and customer satisfaction. 
  • Mentor technical staff and assist with escalations and skill development.
  • Partner with HR on employee relations, performance issues, and workforce planning.


Service Delivery & Operations

  • Oversee delivery of managed services including helpdesk, cloud, infrastructure, networking, and cybersecurity. 
  • Ensure compliance with SLAs, response times, and quality standards across all service locations. 
  • Manage ticket flow, escalation procedures, and resource scheduling to optimize efficiency. 
  • Implement best practices for incident, problem, and change management. 
  • Oversee customer onboarding/offboarding and ensure accurate documentation.


Internal IT Services Oversight

  • Oversee delivery of IT support services for internal employees across all company locations.
  • Manage internal helpdesk operations, including ticket prioritization, escalation, and resolution.
  • Ensure proper provisioning, onboarding, and offboarding of employee hardware, software, and system access.
  • Maintain and support internal systems including Microsoft 365, endpoints, network infrastructure, and security tools. 
  • Establish and enforce IT policies, standards, and cybersecurity best practices.
  • Partner with leadership to identify and implement technology improvements that enhance productivity.
  • Manage asset lifecycle, licensing, and inventory of internal IT equipment.
  • Ensure internal documentation is accurate, secure, and maintained.
  • Align internal service standards with external MSP delivery best practices.


Customer Experience & Account Management

  • Serve as the primary escalation point for customer and high-impact technical issues. 
  • Build and maintain strong relationships with both external clients and internal stakeholders. 
  • Conduct regular client reviews to evaluate service performance and identify improvements.
  • Align IT services with client and business needs, including infrastructure, cloud, and security strategy. 


Sales Partnership & Growth

  • Partner with MSP Sales Representative(s) to support pipeline development, solution design, and deal closing. 
  • Identify upsell and cross-sell opportunities within existing accounts
  • Participate in client meetings, proposals, and technical presentations
  • Ensure smooth transition from sales to service delivery during onboarding


Financial & Performance Management

  • Monitor and report on KPIs including SLA adherence, ticket metrics, utilization, and customer satisfaction. 
  • Track internal IT performance metrics including employee satisfaction and system uptime.
  • Contribute to budgeting, forecasting, and cost control initiatives
  • Optimize resource allocation to balance profitability and service quality.
  • Support quoting, project scoping, and pricing strategies


Strategy & Continuous Improvement

  • Develop and execute regional strategies for service growth and operational improvement. 
  • Stay current on emerging technologies, cybersecurity trends, and MSP best practices. 
  • Standardize tools, processes, and reporting across all locations.
  • Drive continuous improvement initiatives to enhance efficiency and customer experience


Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

  • Strong leadership, coaching, and team development skills
  • Excellent communication skills with ability to translate technical concepts clearly 
  • Exceptional customer service and relationship management abilities 
  • Ability to prioritize and adapt in a fast-paced environment 
  • Solid understanding of networking, cloud services, and cybersecurity 
  • Familiarity with CRM, ticketing systems, and reporting tools
  • Strategic planning capabilities with the ability to translate business strategy into operational execution
  • Strong financial acumen with experience managing P&L
  • Deep understanding of MSP operations, service delivery models, and IT infrastructure
  • Strong analytical and decision-making abilities
  • Expertise in customer experience, service quality, and organizational scaling
  • Knowledge of IT governance, cybersecurity, and compliance frameworks


QUALIFICATIONS

  • Bachelor's degree in IT, Business, or related field (or equivalent experience)
  • 8-10+ years of experience in an MSP or IT services environment
  • 5+ years of leadership or management experience preferred 
  • Proven track record of scaling service operations and driving revenue growth
  • Experience with both external managed services and internal IT functions strongly preferred 
  • Relevant certifications (CompTIA, Microsoft, Cisco, ITIL) preferred
  • Must reside near or be able to travel regularly between Terre Haute, IN; Avon, IN; Taylorville, IL and Hillsboro, IL locations


WORKING ENVIRONMENT

  • Hybrid office and field-based role across multiple locations
  • Regular travel between offices and customer sites
  • Occasional after-hours support or escalation responsibilities
  • Participation in meetings, training, and industry events