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Msp Operations Jobs in California (NOW HIRING)

AgileOne

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Senior Program Manager

Rosemead, CA · On-site

$95K - $139K/yr

Senior Program Manager - MSP Operations Managed Service Provider (MSP) / Contingent Workforce Leadership Role This position is focused on workforce solutions, contingent workforce management ...

Red Cup IT Inc

MSP Service Desk & Support

Los Angeles, CA · On-site +1

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Client Support & Service Desk Operations * Serve as the first point of contact for client support ...

Red Cup IT, Inc.

MSP Service Desk & Support

Los Angeles, CA · On-site

$21.50 - $29/hr

We are looking for an MSP Service Desk & Support who is responsible for providing first- and second ... Client Support & Service Desk Operations * Serve as the first point of contact for client support ...

TEKsystems

Client Services Manager

Sacramento, CA · On-site

$30 - $35/hr

Required Qualifications Bachelor's degree or equivalent professional experience. 3-7 years of experience supporting contingent workforce programs, workforce operations, MSP operations, staffing ...

Network Right

Director of Operations

San Francisco, CA · On-site

$150K - $180K/yr

We're disrupting the traditional MSP market by building a next-generation IT company that puts ... About This Job: We're looking for a Director of Operations to be the operational backbone of a fast ...

TeamLogic IT

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Senior Technician MSP

Santa Clara, CA · On-site

Summary The Sr. IT Technician's role is to ensure system operation and functionality so that end ... College diploma/ degree in the field of Computer Science * 5 years experience at a MSP (Managed ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in California? For Msp Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in California look for? The top searched job categories for Msp Operations jobs in California are:
What cities in California are hiring for Msp Operations jobs? Cities in California with the most Msp Operations job openings:
Msp Operations jobs near you
Senior Program Manager

Senior Program Manager

AgileOne

Rosemead, CA • On-site

$95K - $139K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

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Job description

Senior Program Manager – MSP Operations

Managed Service Provider (MSP) / Contingent Workforce Leadership Role

This position is focused on workforce solutions, contingent workforce management, supplier management, client services, and VMS operations. This is NOT an IT role

Salary: Benefits... $95,300 -$139,800

Location: Remote; occasional travel may be required.

Position Summary

We are seeking an experienced Senior Program Manager to lead and oversee Managed Service Provider (MSP) operations for key client accounts. This role is responsible for driving program performance, supplier engagement, client satisfaction, operational excellence, and profitability across a portfolio of workforce solutions programs. The ideal candidate will bring strong MSP leadership experience, a data-driven mindset, and a proven ability to manage client relationships, team performance, KPIs, SLAs, and program financials.

Key Responsibilities

  • Serve as the primary escalation point for client and supplier issues.
  • Build and maintain strong relationships with client stakeholders, program sponsors, suppliers, and internal teams.
  • Lead and develop Client Services Professionals, Program Managers, and support staff.
  • Drive achievement of all program KPIs, SLAs, and performance metrics.
  • Manage supplier performance, engagement strategies, and strategic business reviews.
  • Oversee workforce program operations through VMS platforms and related technologies.
  • Identify and implement process improvements to enhance efficiency and customer satisfaction.
  • Manage account profitability and P&L performance.
  • Conduct business reviews, reporting, forecasting, and workforce analytics.
  • Partner with cross-functional teams including Implementation, Legal, Business Development, and Shared Services.
  • Ensure compliance with employment legislation, company policies, and operational procedures.

Required Qualifications

  • Bachelor's degree or equivalent combination of education and experience.
  • 7+ years of leadership experience within MSP, workforce solutions, staffing, or a related industry.
  • 5+ years of experience working with VMS platforms and workforce management programs.
  • Strong supplier management, client relationship management, and operational leadership experience.
  • Demonstrated experience managing KPIs, SLAs, program performance metrics, and financial performance.
  • Experience managing teams and developing talent.
  • Strong analytical, communication, and problem-solving skills.

Preferred Qualifications

  • Global program management experience.
  • Experience managing programs valued at $50M+.
  • Statement of Work (SOW) program experience.
  • CCWP Certification.
  • Experience with Power BI and workforce analytics tools.
  • Deep understanding of labor and employment regulations.

Key Skills

  • MSP Program Management
  • Workforce Solutions
  • Supplier Management
  • Client Relationship Management
  • P&L Management
  • KPI & SLA Ownership
  • Team Leadership
  • Workforce Analytics
  • VMS Technologies
  • Continuous Improvement
  • Strategic Planning

This role is ideal for a senior MSP professional who excels at leading teams, managing complex workforce programs, and delivering exceptional client outcomes in a fast-paced environment.

Company Description

We are committed to safety, quality, and continuous improvement, and we value the dedication and expertise of our employees.