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Msp Level 2 Help Desk Jobs (NOW HIRING)

ClifyX

Help Desk Specialist - Level II

Washington, DC · On-site

ClifyX is seeking a Help Desk Specialist - Level II to provide phone and in-person support to users for various IT-related issues. The role involves troubleshooting hardware/software problems ...

MSP Hire, Inc.

L2 MSP Technician

Juneau, AK · On-site

$60K - $85K/yr

... 2-5 years--including some time in an MSP or IT services environment, or you've clearly outgrown Level 1 work. * You can troubleshoot most day-to-day issues independently and know when to ask for help ...

TrovaSearch

Level One Help Desk

Mandeville, LA · On-site

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk ... - 2+ years of experience as a help desk or technical support technician. * Prior MSP (managed ...

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We ... The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs.

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... Escalate complex issues to Level 2 or Level 3 support as needed. * Document all client interactions ...

Simpatico Systems

Tier 2 Help Desk

Lubbock, TX

$49K - $59K/yr

With a rich history of delivering a high level of service for more than 40 years, our employees are ... 2 operations staff to understand the current environment and help engineer the helpdesk of the ...

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As of Sep 10, 2026, the average yearly pay for msp level 2 help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Msp Level 2 Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Help Desk Specialist - Level II

Washington, DC • On-site

ClifyX
Recruiting and Staffing Services • 51 - 200 employees
Learn more about ClifyXexternal

Full-time

Re-posted 26 days ago

Job description

Job Summary:
ClifyX is seeking a Help Desk Specialist – Level II to provide phone and in-person support to users for various IT-related issues. The role involves troubleshooting hardware/software problems, managing customer inquiries, and ensuring timely resolutions to technical issues.
Responsibilities:
• CSRA is looking for Help Desk Technical Support to cover the shift of M-F 3:00pm - 11:30pm.
• Diagnoses, research, identify, isolates, and analyze problems utilizing historical database records.
• May route calls to product line specialists, application, or system support specialists.
• Customer Service Communication Flexibility answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems, and/or refers more complex technical problems through a defined escalation process.
• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame; logs and tracks inquiries using a problem management database and maintains history records and related problem documentation; identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.
• Alerts management to recurring problems and patterns of problems.
Qualifications:
Required:
• Associate's Degree or higher
• 5-15 years of experience
• Advanced troubleshooting skills
• Excellent communication skills
• Availability to work any shift
• Strong research and problem solving skills
• Ability to manage time; work on a team or independently
• Strong Remedy skills
• Strong Customer relation and leadership skills
• Knowledge of Active Call Directory Functions
• Create detailed knowledge articles
Preferred:
• ITIL Foundations
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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