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Msp Level 2 Help Desk Jobs (NOW HIRING)

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California ... As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company! Do you like to solve ...

TrovaSearch

Help Desk Supervisor

Orlando, FL · On-site

Technical Responsibilities (Working Level II) * Works the ticket queue as a functional Level II ... Prior MSP (managed service provider) experience strongly preferred. * 3+ years of help desk or ...

itSynergy

Level 2 Help Desk Engineer

Phoenix, AZ · Hybrid

$65K - $80K/yr

Role Summary As an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues ... 5% * 2 weeks vacation (additional week every 5 years); paid sick days, paid personal days

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How much do msp level 2 help desk jobs pay per year?

As of Sep 8, 2026, the average yearly pay for msp level 2 help desk in the United States is $61,892.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $72,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Msp Level 2 Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $61,892 per year, or $29.8 per hour.

Level 2 Help Desk Technician

Corona, CA • Hybrid

Onsite Computing, Inc
IT Services • 1 - 10 employees
Learn more about Onsite Computing, Incexternal

$20.75 - $28/hr

Full-time

Re-posted 28 days ago

Job description

About Us: Onsite Computing is a leading Managed Service Provider (MSP) in Southern California dedicated to delivering top-notch IT solutions and support to our clients. We pride ourselves on our commitment to excellence and our ability to foster a collaborative and innovative work environment.

Job Summary:As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and troubleshooting for a variety of IT issues. You will work both remotely and on-site, ensuring that our clients receive timely and effective assistance. You will also mentor Level 1 technicians and assist with more complex technical challenges.

Key Responsibilities:

  • Respond to and resolve escalated client inquiries via phone, email, and chat in a professional and timely manner.
  • Diagnose and resolve advanced hardware, software, and network issues for clients.
  • Escalate complex issues to Level 3 support or specialized teams as needed.
  • Document all client interactions and troubleshooting steps in the ticketing system.
  • Assist with the setup, configuration, and maintenance of hardware and software.
  • Provide training and guidance to Level 1 technicians and clients on IT-related topics.
  • Monitor and maintain client systems to ensure optimal performance and security.
  • Collaborate with team members to share knowledge and improve processes.
  • Participate in on-call rotation and provide after-hours support as needed.

Qualifications:

  • Associate's degree in IT or related field; bachelor's degree preferred.
  • 2-4 years of experience in a help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems.
  • Familiarity with common software applications, networking concepts, and IT infrastructure.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, AWS) are a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Flexible work environment with remote work options.
  • Supportive and collaborative team culture.

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