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Msp Automation Jobs in Indiana (NOW HIRING)

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

... years in an MSP or multi-tenant consulting environment Virtualization expertise, in order of ... for automation and bulk administration tasks PREFERRED SKILLS: Microsoft certifications: M365 ...

PinnaclePartners

Network Engineer

Evansville, IN

$90K - $100K/yr

... and automation tools (e.g., Python, PowerShell) to streamline deployment, configuration, and ... CCNP certification Bachelor's or Associate's degree Background in an MSP or IT consulting ...

REELCRAFT Industries

IT Manager

Columbia City, IN · On-site

$125 - $150/hr

... plant automation. * Directly manage and develop the IT Help Desk Technician and ERP Application ... Coordinate and direct the activities of Reelcraft's third-party MSP responsible for server ...

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Msp Automation information

What is MSP automation?

MSP automation refers to the use of software tools and scripts to automate routine and repetitive IT tasks managed by a Managed Service Provider (MSP). This includes processes such as patch management, system monitoring, backups, and ticketing. Automating these tasks helps MSPs improve efficiency, reduce human error, save time, and provide more reliable services to their clients. By leveraging automation, MSPs can focus more on strategic initiatives and less on manual, time-consuming work.

What are the key skills and qualifications needed to thrive as an MSP automation specialist, and why are they important?

To thrive as an MSP Automation Specialist, you need solid knowledge of IT infrastructure, scripting languages (such as PowerShell or Python), and experience with managed services platforms, often supported by relevant IT certifications. Familiarity with RMM (Remote Monitoring and Management) tools, PSA (Professional Services Automation) systems, and automation frameworks is typically required. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills in this role. These skills enable efficient service delivery, minimize manual errors, and help streamline operations for managed service providers.

What are some common challenges faced by professionals working in MSP automation, and how can they be addressed?

Professionals in MSP (Managed Service Provider) automation often encounter challenges such as integrating diverse client systems, managing complex automation scripts, and ensuring minimal downtime during deployments. Effective communication with clients and internal teams is essential to clearly understand requirements and set realistic expectations. Staying updated on automation tools and best practices, as well as thorough testing in staging environments, helps minimize errors and streamline workflow. Collaboration with other IT specialists and regular training can further enhance efficiency and problem-solving within the team.

What is the difference between Msp Automation vs Network Technician?

AspectMsp AutomationNetwork Technician
CertificationsIT certifications, such as CompTIA A+, Network+, or vendor-specific certificationsCompTIA Network+, Cisco CCNA, or similar networking certifications
Work EnvironmentManaged service providers, IT support firms, remote monitoring environmentsOn-site or remote network troubleshooting, installation, and maintenance
Industry UsageIT service management, automation of client systems, remote monitoringNetwork infrastructure setup, troubleshooting, and support

While both roles involve IT skills, Msp Automation focuses on automating IT processes within managed service providers, whereas Network Technicians primarily handle network setup and troubleshooting. Understanding these differences helps in choosing the right career path or service focus.

What are popular job titles related to Msp Automation jobs in Indiana?

For Msp Automation jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Msp Automation jobs in Indiana look for?

The top searched job categories for Msp Automation jobs in Indiana are:

What cities in Indiana are hiring for Msp Automation jobs?

Cities in Indiana with the most Msp Automation job openings:

Msp Automation jobs near you
Infographic showing various Msp Automation job openings in Indiana as of September 2026, with employment types broken down into 83% Full Time, 10% Part Time, and 7% Contract. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution.

Level III Helpdesk / Jr. Systems Administrator

CYBERTEK MSSP LLC

New Albany, IN • Hybrid

$40K - $54K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description

Cybertek MSSP is seeking a Level III Helpdesk / Jr. Systems Administrator to join our growing managed services team in New Albany, Indiana. In this role, you'll be the boots-on-the-ground technical resource for a portfolio of client sites across the Louisville metro area - maintaining Microsoft-centric environments, supporting end users at remote locations, and delivering the proactive, high-quality service Cybertek clients depend on.


CORE RESPONSIBILITIES

  • Serve as the escalation point for Tier 1/2/3 helpdesk tickets across the client portfolio via PSA tooling 
  • Administer and support Windows and Microsoft 365 environments across multiple client tenants
  • Travel to client sites to perform on-site support and end-user device troubleshooting
  • Administer Microsoft 365 services: Exchange Online, SharePoint, Teams, and OneDrive
  • Support hardware and software configurations and deployments
  • Assist with client onboarding, migrations, and infrastructure assessments
  • Maintain accurate client documentation in IT Glue or equivalent platform
  • Participate in on-call rotation for after-hours critical incident response
  • Contribute to automation using PowerShell for routine admin tasks and reporting

Requirements

  • 2-4 years of helpdesk or MSP support experience, with Tier 2/3 escalation ownership
  • Strong proficiency with Windows Server and Windows 10/11 administration
  • Experience with Microsoft 365 admin center and core M365 services
  • Working knowledge of Azure AD / Entra ID and hybrid identity
  • Active Directory: users, OUs, GPOs, DNS, DHCP
  • PowerShell scripting for automation and bulk tasks
  • Valid driver's license and reliable transportation for client site visits
  • Strong communication skills - comfortable working with end users of all technical levels

Preferred

  • Microsoft certifications: MS-102, AZ-104, MD-102, or equivalent
  • Experience with RMM platforms 
  • Familiarity with PSA tools 
  • Microsoft Intune / endpoint management experience
  • Exposure to BCDR solutions: Datto, Acronis, or Veeam
  • Networking fundamentals: VLANs, VPNs, firewall administration
  • CompTIA A+, Network+, Security+, or equivalent

COMPENSATION & BENEFITS

$40,100 - $54,700 / year (DOE Indiana market rate)


Benefits

  • Medical, dental, and vision coverage
  • 401(k) with company match
  • PTO + paid holidays
  • Annual certification reimbursement (Microsoft, CompTIA, etc.)
  • Mileage reimbursement for field work, Work Environment
  • Home base: New Albany, IN, office with regular client site visits
  • Primary service area: Louisville metro and Southern Indiana
  • Close-knit MSP team with direct access to senior engineers
  • Fast-paced, varied work - no two client days are the same

ABOUT CYBERTEK MSSP

Cybertek MSSP is a managed security and IT services provider based in New Albany, Indiana, serving businesses across the Louisville metro region. We deliver enterprise-grade IT management, cybersecurity, and cloud services to clients who depend on us to keep their operations running. Our team is hands-on, technically sharp, and committed to doing right by every client we serve.


EQUAL OPPORTUNITY STATEMENT

Cybertek MSSP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected characteristic. We are committed to building a diverse and inclusive team.


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