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Mortgage Jobs in Puerto Rico (NOW HIRING)

Oriental Bank

Associate, Sales & Services

San Juan, PR · On-site

$14.75 - $19.50/hr

Finds integrated and alternative solutions while cross-selling bank products such as loans, accounts, investment, mortgage, commercial, among others. Assists clients with questions and requests ...

PenFed Credit Union

PR

$71K - $83K/yr

Experience in mortgage, retail or hospitality. * Experience working in an environment with individual and team goals where goals were routinely met or exceeded. * Valid Notary Public, preferred (not ...

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Mortgage information

What is a mortgage?

Mortgages are loans specifically used to purchase real estate, such as a house or property. When you take out a mortgage, you borrow money from a lender and agree to pay it back, usually in monthly installments, over a set period (often 15 or 30 years). The property itself serves as collateral, meaning the lender can take ownership if you fail to make payments. Mortgages come in various types, such as fixed-rate and adjustable-rate, each with different terms and interest rates. Understanding the basics of mortgages can help you make informed decisions when buying a home.

What jobs are in the mortgage industry?

The mortgage industry plays an essential role in helping people acquire a home or other real estate. A loan officer is a typical position in the field, and the one most home buyers are likely to encounter first. Loan officers are responsible for acting as an intermediary between the borrower and the lender, who is usually, if not always, a bank. You could also be a mortgage underwriter, responsible for finalizing the transaction by approving or denying a borrower based on income, credit, and other factors. Or you could be an escrow agent, responsible for transferring the ownership of a property from one party to another.

What are the key skills and qualifications needed to thrive as a mortgage loan officer, and why are they important?

To thrive as a Mortgage Loan Officer, you need strong knowledge of lending processes, financial analysis, and relevant regulations, typically supported by a bachelor's degree in finance or a related field and state licensing. Familiarity with loan origination software (LOS), customer relationship management (CRM) systems, and compliance tools is essential. Excellent interpersonal skills, attention to detail, and the ability to build trust with clients help set top performers apart. These skills ensure accurate loan processing, regulatory compliance, and successful client relationships, which are crucial for business growth and customer satisfaction.

What are the main challenges a mortgage loan officer faces when working with clients?

Mortgage loan officers often encounter challenges such as navigating complex lending regulations, managing tight deadlines, and addressing clients’ unique financial situations. They must balance the needs of both borrowers and lending institutions, which requires strong communication and problem-solving skills. Additionally, fluctuating interest rates and changing market conditions can impact the loan approval process, making adaptability and up-to-date industry knowledge essential.

What is the difference between Mortgage vs Loan Officer?

AspectMortgage
RoleMortgage
Primary FocusFacilitating home loans and mortgage financing
CertificationsMortgage license, state-specific licensing
Work EnvironmentBanking institutions, mortgage companies, online platforms
Industry UsageReal estate, banking, finance

The term "Mortgage" generally refers to the financial product or the process of obtaining a home loan. A "Loan Officer" is a professional who evaluates, authorizes, and recommends approval of various types of loans, including mortgages. While mortgage professionals specialize in home loans, loan officers may handle a broader range of loan types. Both roles often require similar certifications and work within the banking or finance industry, but their specific focus differs.

More about Mortgage jobs

What are the most commonly searched types of Mortgage jobs in Puerto Rico?

The most popular types of Mortgage jobs in Puerto Rico are:

What are popular job titles related to Mortgage jobs in Puerto Rico?

For Mortgage jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Mortgage jobs in Puerto Rico look for?

The top searched job categories for Mortgage jobs in Puerto Rico are:

Mortgage jobs near you
Infographic showing various Mortgage job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 97% In-person, and 3% Remote job distribution.

Associate, Sales & Services

Oriental Bank

San Juan, PR • On-site

$14.75 - $19.50/hr

Full-time

Re-posted yesterday

Key responsibilities

  • Respond to customer inquiries and requests regarding bank products and services, providing solutions and ownership of customer issues to ensure satisfaction.

  • Identify client financial needs and present appropriate bank products, including cross-selling loans, accounts, investments, and other financial services.

  • Generate new accounts, loans, and other products to meet customer needs and branch profitability goals.

Job description

The Associate, Sales & Services (Branches), provides an excellent customer service experience while identifying client financial needs in order to present alternatives. Finds integrated and alternative solutions while cross-selling bank products such as loans, accounts, investment, mortgage, commercial, among others. Assists clients with questions and requests targeted to financial services. Continuously focused on developing new business relationships, while retaining and expanding existing relationships with new and existing customers. Position works on-site based in San Juan PR Condado Branch.
MAJOR DUTIES & RESPONSIBILITIES:
  • Deliver proactive and dynamic customer service. Demonstrates a positive and helpful attitude toward customers (internal and external).
  • Receives bank visitors, provides information, and directs them to appropriate staff as necessary.
  • Responds to customer inquiries and requests regarding our products and services. Provide solutions on accounts disputes and other service activities. Take ownership of every customer issue to solve it and ensure customer satisfaction.
  • Listens to the customer's needs and matches those needs to the bank's products and services resulting in new products and/or referrals to strengthen the relationship.
  • Generates new accounts, loans and other products as defined and instructed to assist in meeting customers' needs and branch profitability goals.
  • Cross sells bank products and services.
  • Receives customers' transactions and process in system, complying with bank instructions, policies, and regulations.
  • Ensure compliance with the bank policy and regulations in every account or transaction performed.
  • Other duties may be assigned.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Business Administration or related fields required.
  • Two (2) years of retail/salesexperience required.Experience in financialservices or related work highly desirable.
  • Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
  • Excellent consulting, sales, and interpersonal skills.
  • Fully bilingual - English and Spanish (verbal and written) required.
  • Candidates must be highly analytical, proactive problem solving, organized, detail oriented and able to multitask observing the defined quality standards.
  • Demonstrated assertiveness in oral and written communications with internal and external stakeholders.
  • Proficiency in MS Office (Word, Excel, Outlook) and other business applications required.
  • Availability and flexibility to adhere to branch schedule and operations.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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