ZipRecruiter

Log In

1

Mortgage Manager Jobs in Puerto Rico (NOW HIRING)

Popular

Risk Review & Audit Officer

San Juan, PR · On-site

$80 - $100/hr

This position reports directly to Manager I, Mortgage Quality Control Reviews, and works closely with cross-functional teams. The Risk Review & Audit Officer helps protect the organization from ...

PenFed Credit Union

PR

$71K - $83K/yr

The Financial Center Manager III manages over ten (10) full time employees or manage multiple ... Experience in mortgage, retail or hospitality. * Experience working in an environment with ...

All JobsMortgage JobsMortgage Manager JobsMortgage Manager Jobs in Puerto Rico

Mortgage Manager information

What is a mortgage manager?

A mortgage manager supervises employees at a financial institution who are considering giving and issuing a home loan to a potential borrower. As a mortgage manager, your duties are to direct the employees on various goals of the office, train new employees, meet with borrowers, and coordinate with the bank manager and other management positions about loan-related issues. The qualifications needed for this career include job experience in retail management and in-depth knowledge of the banking industry and regulations related to it. Some employers do not require post-secondary study, but many prefer a bachelor’s degree in accounting, economics, or a related field. Skills like customer service, analytical problem-solving, and verbal communication are helpful as well.

What does a mortgage manager do?

A Mortgage Manager oversees the mortgage lending process within a financial institution or mortgage company. Their responsibilities typically include managing loan officers, ensuring that loan applications meet regulatory and company standards, and guiding borrowers through the lending process. They also work to maximize loan approval rates while minimizing risks for their organization. Mortgage Managers often help develop lending policies and may be involved in training staff and improving customer service. Their role is crucial in ensuring that clients receive the right mortgage products and that the company operates efficiently and compliantly.

What are the key skills and qualifications needed to thrive as a mortgage manager, and why are they important?

To thrive as a Mortgage Manager, you need expertise in mortgage lending, financial analysis, regulatory compliance, and typically a bachelor's degree in finance or a related field. Familiarity with loan origination software (LOS), customer relationship management (CRM) systems, and relevant certifications like NMLS licensure are commonly required. Strong leadership, communication, and problem-solving skills help you manage teams and build client relationships effectively. These abilities are essential to ensure efficient loan processing, regulatory adherence, and high customer satisfaction in a competitive lending environment.

What are some common challenges mortgage managers face when leading a loan processing team?

Mortgage Managers often navigate challenges such as balancing high application volumes with strict regulatory and compliance requirements, while ensuring their team maintains excellent customer service. They must coordinate closely with underwriters, loan officers, and compliance specialists to resolve issues quickly and keep loans on schedule. Additionally, adapting to frequent changes in lending regulations and market conditions can require ongoing training and process updates. Successfully managing these aspects helps foster a productive, motivated team and ensures loan pipelines run efficiently.

What is the difference between Mortgage Manager vs Mortgage Loan Officer?

AspectMortgage ManagerMortgage Loan Officer
CredentialsTypically requires mortgage licensing, management experience, and industry certificationsRequires mortgage licensing and sales certifications
Work EnvironmentOversees teams, manages loan processes, and develops policiesInteracts directly with clients to originate loans
Employer & Industry UsageUsed in banks, credit unions, and mortgage companies for leadership rolesCommonly employed in lending institutions for client-facing roles

The main difference is that a Mortgage Manager oversees the mortgage loan process and manages teams, while a Mortgage Loan Officer focuses on working directly with clients to originate loans. Both roles require licensing and industry knowledge, but their responsibilities and work environments differ significantly.

More about Mortgage Manager jobs

What are the most commonly searched types of Mortgage jobs in Puerto Rico?

The most popular types of Mortgage jobs in Puerto Rico are:

Mortgage Manager jobs near you

Associate, Mortgage Servicing (Insurance)

Oriental Bank

San Juan, PR

Full-time

Posted 11 days ago

Job description

The Associate, Mortgage Servicing (Insurance) is responsible for managing invoices, payments, renewals, and policy-related activities for Hazard, Flood, Private Elements (HO6), and Optional Insurance products. This role ensures insurance policies remain active and compliant by processing payments, maintaining accurate records, coordinating with insurance carriers and vendors, and supporting regulatory and operational requirements. The position works on-site and reports to San Juan, Puerto Rico.
MAIN DUTIES & RESPONSIBILITIES:
  • Process invoices and payments for policy renewals, including Hazard, Flood, Private Elements (HO6), and Optional Insurance products.
  • Manage policy renewals within established timeframes based on policy type and property requirements.
  • Maintain and update insurance information for new loans requiring hazard and flood coverage.
  • Monitor assigned payees and vendors to ensure policy renewals remain current and coverage requirements are met.
  • Respond to audit requests and provide required documentation within established regulatory deadlines.
  • Process policy cancellation requests and coordinate related activities with insurance carriers.
  • Manage insurance agent appointment letters and perform related system maintenance activities.
  • Ensure compliance with applicable policies, procedures, and regulatory requirements related to insurance administration activities.
  • Other duties may be assigned.
MINIMUM REQUIREMENTS:
  • Bachelor's degree in Business Administration or related field required.
  • One (1+) year of experience in accounting, invoice processing, insurance administration, mortgage servicing, or related functions required.
  • Experience in mortgage servicing, escrow administration, insurance operations, or related banking functions highly preferred.
  • Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
  • Proficiency in Microsoft Office applications, including Word and Excel, required.
  • Strong analytical, organizational, and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Advanced written and verbal communication skills in Spanish required; effective written and verbal communication skills in English strongly preferred.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

Recruitment Privacy Statement

Compliance Posters

Apply