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Mortgage Associate Jobs in Puerto Rico (NOW HIRING)

Oriental Bank

Associate, Sales & Services

Guaynabo, PR · On-site

$15 - $20/hr

The Associate, Sales & Services provides an excellent customer service experience while identifying ... Find well integrated and alternative solutions while cross-selling investment, mortgage, commercial ...

Oriental Bank

Associate, Sales & Services

San Juan, PR · On-site

$14.75 - $19.50/hr

The Associate, Sales & Services (Branches), provides an excellent customer service experience while ... mortgage, commercial, among others. Assists clients with questions and requests targeted to ...

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Mortgage Associate information

What is a mortgage associate?

A Mortgage Associate is a professional who assists clients in obtaining mortgages or refinancing existing loans. They work under the supervision of licensed mortgage brokers or agents to collect financial information, assess client needs, and help match clients with appropriate loan products. Mortgage Associates play a key role in the mortgage application process by ensuring paperwork is completed accurately and submitted on time. They also maintain communication between clients, lenders, and other professionals involved in the real estate transaction. Generally, they must meet specific training and licensing requirements depending on their jurisdiction.

What are some common challenges mortgage associates face when managing a high volume of loan applications?

Mortgage Associates often manage multiple loan files simultaneously, which can make organization and attention to detail crucial. A common challenge is juggling the documentation and communication required for each client while meeting tight deadlines. Effective time management and the ability to prioritize tasks are essential to ensure applications are processed efficiently and clients remain informed throughout the process. Regular collaboration with underwriters, loan officers, and clients is necessary to resolve issues quickly and move loans forward.

What are the key skills and qualifications needed to thrive as a mortgage associate, and why are they important?

To thrive as a Mortgage Associate, you need a solid understanding of mortgage products, financial analysis, and lending regulations, typically supported by a bachelor's degree in finance or a related field. Familiarity with loan origination systems (LOS), customer relationship management (CRM) software, and regulatory compliance tools is essential. Excellent communication, attention to detail, and customer service skills help build trust and ensure smooth client interactions. These skills and qualities are crucial for accurately processing applications, maintaining regulatory compliance, and delivering a positive client experience in a competitive lending environment.

What is the difference between Mortgage Associate vs Mortgage Loan Officer?

AspectMortgage AssociateMortgage Loan Officer
CredentialsTypically requires a mortgage license, basic financial knowledgeRequires mortgage license, often more extensive sales and financial certifications
Work EnvironmentBank branches, mortgage offices, or online platformsBank branches, mortgage broker offices, or direct client meetings
Employer & Industry UsageCommonly employed by banks, credit unions, mortgage companiesEmployed by banks, mortgage lenders, or as independent brokers
Primary RoleAssist in processing mortgage applications, support loan officersOriginate, evaluate, and approve mortgage loans directly with clients

While both roles involve working with mortgage loans, Mortgage Associates typically support the loan process and assist loan officers, focusing on administrative tasks. Mortgage Loan Officers actively originate and evaluate loans, often engaging directly with clients to close deals. Understanding these differences helps in choosing the right career path or job search focus.

What are the most commonly searched types of Mortgage jobs in Puerto Rico?

The most popular types of Mortgage jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Mortgage Associate jobs?

Cities in Puerto Rico with the most Mortgage Associate job openings:

Mortgage Associate jobs near you
Infographic showing various Mortgage Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Associate, Mortgage Servicing (Insurance)

Oriental Bank

San Juan, PR • On-site

Full-time

Posted 11 days ago

Job description

The Associate, Mortgage Servicing (Insurance) is responsible for managing invoices, payments, renewals, and policy-related activities for Hazard, Flood, Private Elements (HO6), and Optional Insurance products. This role ensures insurance policies remain active and compliant by processing payments, maintaining accurate records, coordinating with insurance carriers and vendors, and supporting regulatory and operational requirements. The position works on-site and reports to San Juan, Puerto Rico.
MAIN DUTIES & RESPONSIBILITIES:
  • Process invoices and payments for policy renewals, including Hazard, Flood, Private Elements (HO6), and Optional Insurance products.
  • Manage policy renewals within established timeframes based on policy type and property requirements.
  • Maintain and update insurance information for new loans requiring hazard and flood coverage.
  • Monitor assigned payees and vendors to ensure policy renewals remain current and coverage requirements are met.
  • Respond to audit requests and provide required documentation within established regulatory deadlines.
  • Process policy cancellation requests and coordinate related activities with insurance carriers.
  • Manage insurance agent appointment letters and perform related system maintenance activities.
  • Ensure compliance with applicable policies, procedures, and regulatory requirements related to insurance administration activities.
  • Other duties may be assigned.
MINIMUM REQUIREMENTS:
  • Bachelor's degree in Business Administration or related field required.
  • One (1+) year of experience in accounting, invoice processing, insurance administration, mortgage servicing, or related functions required.
  • Experience in mortgage servicing, escrow administration, insurance operations, or related banking functions highly preferred.
  • Minimum education and experience requirements may be substituted with an equivalent combination of education, training, and relevant experience.
  • Proficiency in Microsoft Office applications, including Word and Excel, required.
  • Strong analytical, organizational, and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills with the ability to interact effectively with internal and external stakeholders.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Advanced written and verbal communication skills in Spanish required; effective written and verbal communication skills in English strongly preferred.

WORK AUTHORIZATION & ELEGIBILITY:

  • Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
  • Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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