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Mortgage Operations Jobs (NOW HIRING)

Gateway First Bank

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Mortgage Operations Document Specialist

Plano, TX · On-site

Mortgage Operations Document Specialist JOB SUMMARY: The Mortgage Document Specialist manages the entire lifecycle of Gateway's mortgage documents and disclosures between the Loan Origination System ...

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Mortgage Operations information

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$23.5K

$86.6K

$286.5K

How much do mortgage operations jobs pay per year?

As of Jul 11, 2026, the average yearly pay for mortgage operations in the United States is $86,571.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in Mortgage Operations, and why are they important?

To thrive in Mortgage Operations, you need a solid understanding of loan processing, compliance regulations, and financial documentation, often supported by a degree in finance or business. Familiarity with loan origination systems (LOS), automated underwriting systems, and industry certifications like Certified Mortgage Banker (CMB) are commonly required. Attention to detail, organizational skills, and effective communication are vital soft skills for managing complex transactions and collaborating with clients and team members. These skills and qualifications ensure accuracy, regulatory compliance, and a smooth mortgage process for all stakeholders.

How much does a loan officer make on a $500,000 loan?

A mortgage loan officer typically earns a commission or fee based on the loan amount, often around 1% to 2%, which would be $5,000 to $10,000 on a $500,000 loan. Compensation can also include base salary, bonuses, and incentives, depending on the employer and location. Skills in sales, underwriting, and licensing are important in this role.

Will MLO be replaced by AI?

Mortgage Loan Officers (MLOs) perform tasks that involve assessing borrower needs, explaining loan options, and guiding clients through the application process, which currently require human judgment and interpersonal skills. While AI can automate parts of the mortgage process, such as data entry and initial document review, it is unlikely to fully replace MLOs due to the need for personalized service and complex decision-making. MLOs may increasingly use AI tools to improve efficiency and accuracy in their work.

What are some common challenges faced by professionals in Mortgage Operations, and how can they be effectively managed?

Professionals in Mortgage Operations often encounter challenges such as tight loan processing timelines, evolving regulatory requirements, and managing high volumes of documentation. Staying organized and detail-oriented is essential to ensure compliance and avoid errors that can delay closings. Successful team members also prioritize clear communication and collaboration with underwriters, loan officers, and clients to resolve discrepancies quickly and maintain smooth workflow. Leveraging technology and staying updated with industry changes can further streamline processes and reduce operational bottlenecks.

What is the difference between Mortgage Operations vs Mortgage Underwriting?

AspectMortgage OperationsMortgage Underwriting
Primary RoleManages loan processing, documentation, and workflow coordinationEvaluates loan applications to assess risk and approve or deny loans
Required CredentialsTypically requires mortgage processing experience, knowledge of loan systemsRequires underwriting certifications, such as AUS or MLO licenses
Work EnvironmentOffice-based, collaborative with loan officers and processorsOffice or remote, focused on detailed financial analysis
Industry UsageCommonly found in mortgage lenders, banks, and financial institutionsIntegral part of loan approval process in similar settings

Mortgage Operations focuses on managing the loan process and ensuring smooth workflow, while Mortgage Underwriting assesses the risk and approves loans based on financial criteria. Both roles are essential in the mortgage industry but serve different functions within the loan lifecycle.

What is the highest paying job in the mortgage industry?

In mortgage operations, senior roles such as Mortgage Vice President, Director of Mortgage Operations, or Mortgage Underwriting Manager tend to be the highest paying positions, often earning six-figure salaries. These roles typically require extensive experience, leadership skills, and industry knowledge, and may involve overseeing large teams or complex processes.

What are mortgage operations?

Mortgage operations refer to the processes and activities involved in managing mortgage loans within a financial institution. This includes tasks such as loan processing, underwriting, document verification, funding, and servicing, often supported by specialized software and requiring attention to compliance and accuracy.
More about Mortgage Operations jobs
What cities are hiring for Mortgage Operations jobs? Cities with the most Mortgage Operations job openings:
What are the most commonly searched types of Mortgage Operations jobs? The most popular types of Mortgage Operations jobs are:
What states have the most Mortgage Operations jobs? States with the most job openings for Mortgage Operations jobs include:
Mortgage Operations jobs near you
Infographic showing various Mortgage Operations job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, 6% Part Time, and 10% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,571 per year, or $41.6 per hour.
Director Mortgage Operations

Director Mortgage Operations

Teachers Federal Credit Union

Hauppauge, NY • On-site

$138K - $173K/yr

Full-time

Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Description
Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
Summary:
The Director of Mortgage Operations is responsible for leading and overseeing all national mortgage operational functions. The Director ensures high-quality execution across processing, underwriting, closing, post-closing, and secondary delivery, while maintaining full compliance with national mortgage laws, regulations, and investor guidelines. The Director of Mortgage Operations plays a critical role in aligning operations with corporate growth strategies, production goals, and risk management standards.
Education and/or Experience:
  • Bachelor's degree in Business, Finance, or a related field (MBA preferred) required
  • Minimum six years progressive mortgage operations experience, including at least three years in a leadership role overseeing national or multi-state operations required
  • Extensive knowledge of national mortgage rules, investor requirements, and regulatory compliance required
  • Requires National Mortgage Licensing System registration
  • Experience in a credit union, community bank, or mission-driven lending organization preferred
  • Proven ability to lead and scale operations in a high-volume, multi-state mortgage environment
  • Strong understanding of LOS platforms (e.g., Encompass) and related mortgage technology
  • Exceptional leadership, strategic planning, and organizational skills
  • Excellent verbal and written communication skills
  • Ability to build effective cross-functional relationships with sales, compliance, IT, and executive teams
  • Experience with correspondent or wholesale lending preferred
  • Successful track record managing change and growth during regulatory shifts or technology transitions preferred
  • Ability to travel nationally for business or regulatory purposes

Job Responsibilities:
  • Directs day-to-day and strategic leadership of national mortgage operations including processing, underwriting, closing, post-closing, and funding
  • Ensures operational compliance with federal and state laws (RESPA, TILA, TRID, ECOA, HMDA, Fair Lending, etc.) and all applicable investor/agency guidelines (FHA, VA, USDA, Fannie Mae, Freddie Mac)
  • Develops and execute operational policies, procedures, and systems to support scalability and efficiency in a multi-state environment
  • Collaborates with national sales leadership to align operational execution with pipeline forecasts, service expectations, and growth targets
  • Leads preparation and response for agency and regulatory audits, including implementation of audit findings and compliance best practices
  • Manages operational performance using key metrics (turn times, pull-through rates, quality control, service levels)
  • Builds and mentor high-performing, geographically distributed teams while promoting a culture of accountability, service, and continuous improvement
  • Drives implementation of technology solutions and process enhancements to optimize loan flow and member experience
  • Ensures operational readiness for launching new products, channels, or market expansions.
  • Performs other duties as needed upon request by immediate supervisor
  • Performs all duties inherent in the role of a manager

Benefits of Joining the Teachers Team:
We provide a competitive compensation and benefits package that includes, but is not limited to:
  • This position is eligible for our annual discretionary bonus program. Some positions within the credit union also qualify for quarterly performance incentives
  • Paid time off for vacation, personal days, and holidays
  • 401(k) company contribution
  • Teachers pays 100% of Dental & Vision premium
  • Tuition reimbursement is offered to full-time employees
  • Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers

The good faith range for this position is $138,750 - $173,500 per year. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers
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