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Montefiore Customer Service Liaison Jobs (NOW HIRING)

Addison Group

Customer Service Liaison

Carol Stream, IL · On-site

$20 - $22/hr

Customer Service Liaison Location (city, state): Carol Stream, IL (100% on-site) Industry: Food / Consumer Goods Pay: $20.00 -$22.00 / Hour (based on experience) Benefits: This position is eligible ...

Alphabe Insight Inc

Customer Service Liaison

Miami, FL · On-site

Problem-solving mindset with a customer-focused approach. * Professional demeanor and strong organizational abilities. * Basic proficiency in office and communication software. * Ability to work ...

Empire Hotels

Service Liaison

Grand Island, NY · On-site

As a Service Liaison, you will be responsible for maintaining a positive relationship with our ... The ideal candidate will have strong customer service skills, attention to detail, and the ability ...

Vibrant Works

$14.75 - $20/hr

The Customer Service Liaison serves as the primary point of contact for customers and addresses concerns. The CSL's primary role is to ensure customer satisfaction with the product or service, and ...

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Montefiore Customer Service Liaison information

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$12

$25

$51

How much do montefiore customer service liaison jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for montefiore customer service liaison in the United States is $25.63, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $27.88 per hour, depending on experience, location, and employer.

What is a Montefiore Customer Service Liaison?

A Montefiore Customer Service Liaison is a professional who serves as a key point of contact between patients, their families, and the healthcare staff at Montefiore Medical Center. Their main responsibilities include addressing patient concerns, facilitating communication, and ensuring a positive patient experience. They help resolve issues, provide information about services, and support patients throughout their healthcare journey. By advocating for patients and ensuring their needs are met, Customer Service Liaisons play an important role in maintaining high standards of care and satisfaction at Montefiore.

What are the key skills and qualifications needed to thrive as a Montefiore Customer Service Liaison?

To thrive as a Montefiore Customer Service Liaison, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHRs), and scheduling software is typically required. Outstanding interpersonal skills, empathy, and professionalism help you effectively support patients and collaborate with healthcare teams. These skills ensure patients receive timely assistance and positive experiences, which are vital for patient satisfaction and operational efficiency.

How does the Montefiore Customer Service Liaison typically collaborate with clinical staff to resolve patient concerns?

As a Montefiore Customer Service Liaison, you’ll regularly work alongside nurses, physicians, and administrative staff to address and resolve patient issues efficiently. This often involves gathering detailed information from patients, communicating their concerns to the appropriate department, and following up to ensure timely resolution. Building strong relationships with clinical teams is key to advocating effectively for patients and enhancing their overall experience. You’ll also participate in team meetings and share feedback to continuously improve service delivery.

What is the difference between Montefiore Customer Service Liaison vs Montefiore Patient Access Representative?

AspectMontefiore Customer Service LiaisonMontefiore Patient Access Representative
CredentialsHigh school diploma; customer service experienceHigh school diploma; healthcare customer service experience
Work EnvironmentHospital or clinic reception areas, patient communicationFront desk, registration, patient check-in/out
Employer & IndustryMontefiore Health System, healthcareMontefiore Health System, healthcare

Both roles involve patient interaction within Montefiore's healthcare setting. The Customer Service Liaison focuses on resolving patient concerns and providing information, while the Patient Access Representative handles patient registration and appointment scheduling. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

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Montefiore Customer Service Liaison jobs near you
Infographic showing various Montefiore Customer Service Liaison job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,319 per year, or $25.6 per hour.

Customer Service Liaison

Heart to Heart Hospice

San Marcos, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Heart to Heart Hospice rating

7.1

Company rating: 7.1 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

24th of 47 rated hospices

Job description

You can Make A Difference in the lives of others!
At Heart to Heart Hospice, we provide "Compassionate Care from Our Hearts to Yours." Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.
Customer Service Liaison
What You Must Have:
  • 2 - 3 years of healthcare experience
  • Excellent customer service skills
  • Hospice, home health, nursing home, assisted living, or hospital experience preferred.
  • Current State Driver's License
  • Must have reliable transportation and provide ongoing valid and current auto liability insurance
  • Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
  • Demonstrates good communication and interpersonal skills
  • Experience with EMR software is a plus

Full Time Employee Benefits
  • Competitive Pay
  • Medical, Dental & Vision insurance
  • Paid Time Off
  • Paid holidays
  • 401k with up to 4% employer matching
  • Tuition reimbursement
  • Company car for qualifying individuals
  • Mileage reimbursement

What You Will Do:
  • Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
  • Ability to coordinate care amongst the healthcare professionals.
  • Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
  • Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
  • Coordinate and provide in-services or educational events for family members and/or facilities.
  • Work closely with agency leadership to meet growth and development targets
  • Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
  • Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.

What Heart to Heart Hospice employees say

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