Modern Workspace Strategy & Architecture
Define and execute the enterprise Modern Workplace strategy aligned to business goals, productivity, and cost efficiency
Architect and manage a secure, scalable digital workplace leveraging Microsoft 365 and cloud-first principles
Standardize end-user computing (EUC) platforms, including device lifecycle, OS standards, and workplace experience
Lead roadmap for collaboration, mobility, and digital employee experience (DEX)
Collaboration & Productivity Platforms
Own and optimize collaboration tools including Microsoft Teams, SharePoint Online, and OneDrive
Drive adoption of M365 capabilities (Teams Phone, Viva, Loop, Copilot) to enhance productivity and workflow automation
Establish governance, lifecycle management, and security controls for collaboration environments
Partner with business teams to embed collaboration tools into core workflows
Endpoint Management & Windows Platform
Own endpoint strategy across Windows devices leveraging Microsoft Intune and Microsoft Endpoint Manager
Standardize and manage Windows OS lifecycle, patching, imaging, and compliance (e.g., Windows 11)
Implement modern device provisioning (Autopilot), mobile device management (MDM), and mobile application management (MAM)
Drive endpoint performance, reliability, and user experience improvements
Identity, Security & Compliance
Partner with cybersecurity to enforce Zero Trust principles across the workspace
Manage identity and access via Microsoft Entra ID (Azure AD)
Ensure endpoint and collaboration security using Microsoft Defender suite
Implement DLP, information protection, and compliance policies across M365
Maintain audit readiness and regulatory compliance for end-user environments
Digital Employee Experience & Support
Lead initiatives to improve digital employee experience (DEX), including device performance, collaboration usability, and service quality
Implement proactive monitoring and analytics for endpoint and user experience
Oversee service desk and end-user support models, ensuring SLAs and high satisfaction
Drive automation and self-service capabilities to reduce friction and improve productivity
Vendor & Asset Management
Manage strategic vendor relationships including Microsoft and hardware providers (Dell)
Optimize licensing strategy and costs for M365 and endpoint tools
Oversee hardware lifecycle management including procurement, refresh, and disposal
Ensure cost-effective delivery aligned with IT run-rate targets
Leadership & Governance
Build and lead a high-performing Modern Workplace / EUC team
Establish governance frameworks, standards, and policies for workplace technologies
Communicate strategy, roadmap, risks, and outcomes to executive leadership
Drive organizational change management (OCM) to maximize adoption and value realization