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Mobile Text Chat Operator Jobs in Michigan (NOW HIRING)

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Adventure Credit Union

Contact Center Agent I

Dewitt, MI · On-site

$13.50 - $18.50/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Adventure Credit Union

Contact Center Agent I

Grand Rapids, MI · On-site

$15.50 - $21.25/hr

Answers phone, text, chat and video banking inquiries from members regarding: * Loan and deposit ... Strong understanding of online and mobile technologies. * Excellent typing and computer skills ...

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI · On-site

$21 - $24/hr

Provide mobile outreach and crisis intervention to individuals in distress, aiming to offer peer ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

Common Ground

Mobile Peer Support Specialist

Flint, MI · On-site

$21 - $24/hr

This position involves mobile outreach and intervention to individuals in distress, aiming to offer ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

Common Ground

Peer Support (CPSS) - Mobile

Flint, MI · On-site

$21 - $24/hr

Provide mobile outreach and crisis intervention to individuals in distress, aiming to offer peer ... Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or ...

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Mobile Text Chat Operator information

What are some common challenges mobile text chat operators face in their daily work?

Mobile Text Chat Operators often manage multiple chat conversations simultaneously, which requires them to multitask effectively and respond quickly without sacrificing accuracy or friendliness. They may encounter customers with unclear questions or distressed attitudes, making clear communication and empathy essential. Handling a high volume of inquiries while maintaining consistency and professionalism can be demanding, but it also helps operators develop strong problem-solving and customer service skills. The dynamic nature of the role keeps the work engaging and offers opportunities to build valuable experience in remote support environments.

What are the key skills and qualifications needed to thrive as a mobile text chat operator?

To thrive as a Mobile Text Chat Operator, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with messaging platforms, CRM systems, and ticketing tools is often required, though specific certifications are not typically necessary. Strong attention to detail, discretion, and problem-solving abilities are important soft skills that help operators excel. These competencies are crucial for providing timely, professional, and helpful responses to customers while maintaining high standards of service and efficiency.

What is a mobile text chat operator?

A Mobile Text Chat Operator is responsible for engaging in text-based conversations with clients or users, typically through a messaging platform. This role involves responding to messages, maintaining engaging discussions, and sometimes following specific guidelines or scripts. Operators may work in various industries, including customer support, social engagement, or entertainment chat services. The job is remote-friendly and usually offers flexible working hours. Strong typing skills, good grammar, and the ability to carry engaging conversations are key for success in this role.

What are the most commonly searched types of Text Chat Operator jobs in Michigan? The most popular types of Text Chat Operator jobs in Michigan are:
What are popular job titles related to Mobile Text Chat Operator jobs in Michigan? For Mobile Text Chat Operator jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Mobile Text Chat Operator jobs in Michigan look for? The top searched job categories for Mobile Text Chat Operator jobs in Michigan are:
What cities in Michigan are hiring for Mobile Text Chat Operator jobs? Cities in Michigan with the most Mobile Text Chat Operator job openings:
Mobile Text Chat Operator jobs near you
Infographic showing various Mobile Text Chat Operator job openings in Michigan as of July 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution.

Contact Center Agent I

Adventure Credit Union

Grand Rapids, MI • On-site

$15.50 - $21.25/hr

Other

Posted 18 days ago

Job description

Description

Adventure Credit Union has been providing financial services to their members for over 80 years and are continuing to grow to meet their members changing needs. As one of the Best & Brightest Companies To Work For In The Nation, we strive to recruit and retain ambitious and talented individuals by continuous development, support, and appreciation. We currently are looking to add a full time Contact Center Agent to the Adventure Team!

The primary purpose of this position is to provide superior member service while engaging with our membership through our in-bound Contact Center. The Contact Center Agent will answer all member inquiries received through phone, text, chat and video banking timely and accurately. Positively supports Adventure Credit Union's brand and promotes a service culture consistent with the credit unions' mission, vision, core beliefs and goal of being a Trusted Financial Guide.

Responsibilities include, but not limited to:

  • Answers phone, text, chat and video banking inquiries from members regarding:
  • Loan and deposit services.
  • Products and account information.
  • The operation, benefits, and access of several digital features Adventure offers.
  • Troubleshoots inquiries and provides solutions for all accounts and services. Quotes interest rates, completes transfer requests, outgoing wire transfers, withdrawals, stop payments, etc. Orders checks, processes statement and check copy requests and properly assesses fees. Opens and redeems certificates of deposit, etc.
  • Actively uses Sales and Service skills to cross-sell credit union products and services by matching member needs to product benefits. Educates members on making the most effective use of services by explaining features and benefits.
  • Responsible for tracking cross sales and achieving set goals for Contact Center Agent.
  • Responsible for accuracy, follow-up and maintenance on all types of accounts using the core computer system. 
  • Records payments by phone requests, documents phone call and assesses appropriate fees.
  • Processes all address change forms and performs Address Analysis according to Red Flag Policy on all systems.
  • Is primary technical support for all for members and employees for Online Banking, BILLPAY, Multifactor issues and many other programs used by the staff at Adventure CU. 
  • Provides assistance by troubleshooting, researching and responding to member inquiries/concerns within authority. Approves and processes fee refunds.  
  • Processes return mail, assess appropriate fees and performs other side jobs as assigned. 
  • Understands and complies with all regulatory compliance polices. Follows established credit union policies and procedures.
  • Maintains a working knowledge of all Adventure Credit Union products and services.
  • Maintains the highest level of confidentiality to ensure all member information is protected and secure. Ensures that security procedures are followed.

Requirements

Job Requirements

  • High school diploma or equivalent.
  • One (1) to Three (3) years related experience in a customer/member service environment.
  • Strong sales skills.
  • Clearly, effectively and professionally communicate with coworkers, members, vendors and business partners, both verbally and in writing.
  • Strong understanding of online and mobile technologies.
  • Excellent typing and computer skills, including in-house email and core systems.
  • Bilingual is a plus!

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