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Mobile Support Jobs in Silver Spring, MD (NOW HIRING)

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

ClifyX

Mobile Architect

Mclean, VA · On-site

... supporting digital banking, payments, deposits, lending, and customer servicing journeys. · Establish reference architectures for hybrid mobile applications across iOS and Android platforms. · ...

ClifyX

Mobile Developer

Mclean, VA · On-site

... and support app lifecycle management Qualifications : Required : • 10+ years of experience • Ionic Framework (enterprise-scale mobile app development) • Capacitor (native bridge, plugin ...

About Objects

Mobile Developer

Reston, VA · On-site

Does building amazing, intuitive, delightful mobile apps excite you? Well, it does us! Join About ... support * 5+ years of hands-on professional experience in software engineering * 3+ years of ...

Maximus

Mobile Devices Engineer

VA · On-site +1

This role directly supports Zero Trust, PKI, FISMA, and audit readiness requirements while enabling current operations and future mobility modernization. Job-Specific Essential Duties and ...

Alpha Bravo Leasing

Mobile Developer

Washington, DC · On-site

Description As a Mobile Developer, you will be responsible for supporting and maintaining the iOS and Android applications. Your passion for problem solving will be evident in the way you investigate ...

System One

Mobile Device Engineer II

Washington, DC · On-site

$38.44/hr

Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. * Administer Microsoft Intune for device ...

System One

Mobile Device Engineer II

Washington, DC · On-site

$38.44/hr

Support enterprise mobile device services across provisioning, deployment, maintenance, and decommissioning of smartphones, tablets, and related services. * Administer Microsoft Intune for device ...

Amatriot Group, LLC

Mobile Malware Engineer

Linthicum, MD · On-site

$120 - $150/hr

... The Mobile Malware Engineer analyzes, reverse engineers, and characterizes malicious software ... support of a federal government customer. Using expertise in malware reverse engineering and ...

New

Peraton

Mobile Malware Engineer

Linthicum, MD · On-site

$135K - $216K/yr

Responsibilities Peraton is seeking a Mobile Malware Engineer in our Linthicum, MD office in support of our Department of Defense (DoD) customer as part of a highly talented, highly motivated, and ...

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Showing results 21-40

All JobsMobile Support JobsMobile Support Jobs in Silver Spring, MD

Mobile Support information

See Silver Spring, MD salary details

$12

$19

$27

How much do mobile support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for mobile support in Silver Spring, MD is $19.22, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.11 per hour, depending on experience, location, and employer.

What is the difference between Mobile Support vs Mobile Device Technician?

AspectMobile SupportMobile Device Technician
CertificationsBasic certifications like CompTIA A+ often preferredMore specialized certifications such as Apple Certified iOS Technician or Samsung Certified Technician
Work EnvironmentCustomer service centers, help desks, remote supportRepair shops, service centers, on-site troubleshooting
Job FocusProviding technical support, troubleshooting, and user assistanceDiagnosing and repairing hardware/software issues on mobile devices
Industry UsageCommon in telecom, retail, and tech support sectorsPrimarily in electronics repair and manufacturing industries

Mobile Support roles focus on assisting users with mobile device issues through support channels, while Mobile Device Technicians specialize in repairing and diagnosing hardware problems. Both roles require technical knowledge, but Mobile Support emphasizes customer service and troubleshooting, whereas Mobile Device Technicians focus on hands-on repairs.

What is mobile support?

Mobile Support refers to the assistance and troubleshooting provided to users of mobile devices such as smartphones and tablets. This support typically includes helping with software issues, connectivity problems, app installations, device setup, and hardware troubleshooting. Mobile Support specialists may assist customers via phone, chat, email, or in-person to resolve technical issues and ensure devices function properly. The goal is to enhance the user experience and minimize downtime caused by mobile device problems.

What are the key skills and qualifications needed to thrive as a mobile support specialist, and why are they important?

To thrive as a Mobile Support specialist, you need a strong understanding of mobile operating systems (iOS, Android), troubleshooting techniques, and excellent customer service skills, often supported by relevant IT certifications. Familiarity with mobile device management (MDM) systems, remote diagnostic tools, and ticketing software is typically required. Outstanding communication, patience, and problem-solving abilities help you deliver effective support and build user trust. These skills ensure quick resolution of technical issues, high user satisfaction, and efficient support operations in technology-driven environments.

What are some common challenges faced by mobile support professionals, and how can they be addressed?

Mobile Support professionals often encounter challenges such as troubleshooting diverse device types, managing frequent software updates, and addressing connectivity issues. Staying updated with the latest mobile operating systems and device models is essential for providing effective solutions. Building strong communication skills helps in guiding users through complex technical steps, while collaborating with development and IT teams ensures timely resolution of persistent issues. Proactively documenting solutions and sharing knowledge within the team can also improve efficiency and user satisfaction.
What are the most commonly searched types of Support jobs in Silver Spring, MD? The most popular types of Support jobs in Silver Spring, MD are:
What are popular job titles related to Mobile Support jobs in Silver Spring, MD? For Mobile Support jobs in Silver Spring, MD, the most frequently searched job titles are:
What cities near Silver Spring, MD are hiring for Mobile Support jobs? Cities near Silver Spring, MD with the most Mobile Support job openings:
Mobile Support jobs near you

Helpdesk Technician - Tier 1

IntelliDyne, LLC

Falls Church, VA • On-site

$21.25 - $28.75/hr

Full-time

Re-posted 29 days ago

Job description

Job Summary:
IntelliDyne, LLC empowers government organizations through quality IT solutions. They are seeking a Helpdesk Technician - Tier 1 to provide technical support, manage customer incidents, and ensure customer satisfaction through effective communication and problem resolution.
Responsibilities:
• Answer calls coming into the Tier 1 Help Desk by the third ring.
• Create a customer incident in Remedy, the call tracking software for every call answered.
• Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
• Ability to assist clients with hardware and software support via telephone.
• Coordinate with team to ensure rapid response times and follow-up with customers.
• Ensure that all VIP calls are responded to immediately.
• Develop professional working relationship with customer to better understand business needs.
• Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
• Provide technical support to end users on a variety of issues.
• Identify, research and resolve technical problems.
• Respond to telephone calls, emails and personnel requests for technical support.
• Document, track and monitor the problem to ensure a timely resolution.
• Update and develop CAC policies and procedures.
• Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
• Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
Required:
• Active DOD Public Trust clearance.
• Active CompTIA Security+ CE certification.
• Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
• Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
• Superb verbal communication skills; comfortable working on the telephone and responding to calls.
• Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Company:
IntelliDyne is a management consulting company offering cyber security, cloud computing, and mobile computing services. Founded in 1998, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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