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Mobile Game Customer Support Jobs (NOW HIRING)

Scopely

QA Manager, Live Operations

Culver City, CA · On-site +1

We are a team of game lovers developing, publishing, and innovating within the mobile games ... Partner closely with engineering, live operations, marketing, and customer support teams What We're ...

New

Kimaru

Game Director

Collaborate with product, marketing, and UA teams to support live operations and player growth. What We're Looking For: * 8+ years of experience in game development, with a focus on mobile free-to ...

YMCA

YMCA Game Truck Representative

Flower Mound, TX · On-site

We are looking for a Representative for our mobile Game Truck who will be responsible for the ... Professional customer service and communication skills * Responsible for quality and accuracy

career

Gesture Games

Mountain View, CA · On-site

$10K/mo

Experience in computer vision, on-device ML, pose or gesture recognition, or mobile game ... The goal is to pressure-test the idea quickly and honestly with real users and customers. * You ...

Scopely

Producer - MONOPOLY GO!

Culver City, CA · On-site +1

$135K - $137K/yr

We are a global team of game lovers who are developing, publishing and innovating the mobile games ... Support live game incidents, including on call hours * Be responsible for the End to End feature ...

Kimaru

Executive Producer

With deep expertise in startup recruitment, we're proud to support our clients in making critical hiring decisions as they scale. About the Role: Our Client, a world-renown mobile game developer, is ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

Scopely

Producer - MONOPOLY GO!

Culver City, CA · On-site

$91K - $140K/yr

Support live game incidents, including on call hours * Be responsible for the End to End feature ... Experience within mobile game production * Ability to adapt and complete tasks on the fly * Skilled ...

Mattel

Lead Artist - Digital Gaming

El Segundo, CA · On-site

$96K - $137K/yr

Develop, refine, and execute high-quality art assets across multiple mobile game projects. * Directly support external developers by providing artistic guidance, feedback, asset review, paint-overs ...

Mattel

Lead Artist - Digital Gaming

El Segundo, CA · On-site

$96K - $137K/yr

Develop, refine, and execute high-quality art assets across multiple mobile game projects. * Directly support external developers by providing artistic guidance, feedback, asset review, paint-overs ...

Atlanta Hawks

Mobile Support Box Office Specialist

Atlanta, GA · On-site

$17.25 - $22.75/hr

The Mobile Support Specialist is the first point of contact for in-person customer service and ... Provide day of the game customer service * Attendance and punctuality are imperative, as well as ...

AEG

Mobile Support Box Office Specialist

Atlanta, GA · On-site

$17.25 - $22.75/hr

The Mobile Support Specialist is the first point of contact for in-person customer service and ... Provide day of the game customer service * Attendance and punctuality are imperative, as well as ...

Atlanta Hawks

Mobile Support Box Office Specialist

Atlanta, GA · On-site

$17.25 - $22.75/hr

The Mobile Support Specialist is the first point of contact for in-person customer service and ... Provide day of the game customer service * Attendance and punctuality are imperative, as well as ...

Mattel

Lead Artist - Digital Gaming

El Segundo, CA · On-site

$96K - $137K/yr

Develop, refine, and execute high-quality art assets across multiple mobile game projects. * Directly support external developers by providing artistic guidance, feedback, asset review, paint-overs ...

KIMARU Talent

General Manager

Los Angeles, CA · On-site

They are seeking a General Manager to lead and scale an independent mobile game studio's next phase ... Support monetization, roadmap planning, and live operations strategy • Strengthen performance ...

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Mobile Game Customer Support information

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$10

$23

$57

How much do mobile game customer support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for mobile game customer support in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What does a mobile game customer support representative do?

A Mobile Game Customer Support representative assists players by addressing their questions, resolving technical issues, handling account problems, and providing guidance related to gameplay. They communicate with users through various channels such as email, chat, and in-app help systems. Their goal is to ensure players have a smooth and enjoyable experience by troubleshooting problems, escalating complex issues, and gathering feedback for the game development team.

What are the key skills and qualifications needed to thrive as a mobile game customer support representative?

To excel as a Mobile Game Customer Support representative, you need strong problem-solving abilities, clear written and verbal communication skills, and a good understanding of mobile gaming platforms, often supported by prior customer service experience. Familiarity with customer support tools like Zendesk, Salesforce, or Freshdesk, as well as basic troubleshooting techniques for iOS and Android devices, is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills for handling diverse player concerns. These competencies ensure efficient issue resolution, high player satisfaction, and a positive brand reputation in a competitive gaming market.

What are some common challenges faced by mobile game customer support representatives and how can they be managed?

Mobile Game Customer Support representatives often encounter challenges such as handling a high volume of player inquiries, addressing technical issues, and managing frustrated users. To manage these challenges, it’s important to develop strong communication and problem-solving skills, remain patient and empathetic, and efficiently use support tools and knowledge bases. Collaborating closely with the development team and staying updated on game updates or common bugs can also help in providing prompt and accurate solutions to players.

What is the difference between Mobile Game Customer Support vs Mobile Game Community Manager?

AspectMobile Game Customer SupportMobile Game Community Manager
Primary RoleAssists players with technical issues, account problems, and gameplay inquiriesEngages with the community, manages social media, and promotes player interaction
Required SkillsCustomer service, troubleshooting, communicationCommunity engagement, content creation, communication
Work EnvironmentCustomer support centers, online chat, emailSocial media platforms, forums, events
Industry UsageCommonly employed by game developers and publishersUsed by game companies to foster community loyalty

While both roles involve communication with players, Mobile Game Customer Support focuses on resolving technical and account issues, whereas Mobile Game Community Managers build and maintain a positive community environment. Both roles require strong communication skills but serve different functions within the gaming industry.

What are popular job titles related to Mobile Game Customer Support jobs?

For Mobile Game Customer Support jobs, the most frequently searched job titles are:

Infographic showing various Mobile Game Customer Support job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

QA Manager, Live Operations

Culver City, CA • On-site, Remote

Scopely
Arts, Entertainment, and Recreation • 1 - 5K employees
Learn more about Scopelyexternal

Full-time

Posted 2 days ago

New

Job description

Scopely is looking for a QA Manager, Live Operations to join our team on a soon-to-be announced AAA mobile game title. This role can be remote in the US and Canada, or hybrid in Culver City. 

At Scopely, we care deeply about what we do and strive to inspire play every day-whether through our work alongside talented colleagues or through our deep connections with our global player communities. We are a team of game lovers developing, publishing, and innovating within the mobile games industry, connecting millions of players around the world every day.

What You Will Do

The QA Manager will lead and develop a distributed QA team while driving scalable quality practices, release excellence, and cross-functional collaboration to deliver high-quality live game experiences for our game community.

  • Manage, mentor, and support the growth and development of a talented QA team
  • Build on existing team metrics to measure product quality and operational excellence
  • Advocate for quality and serve as a spokesperson for continuous improvement initiatives
  • Clearly communicate issues, risks, concerns, and successes to stakeholders, partners, and executives
  • Foster strong collaboration across internal and external development, QA, and localization teams
  • Partner with team leads to create effective plans, assignments, and schedules for all quality-related activities
  • Continuously evaluate and improve QA, release, and deployment processes
  • Champion QA and release excellence across the organization
  • Help establish scalable quality practices that support the continued growth of the title
  • Partner closely with engineering, live operations, marketing, and customer support teams
What We're Looking For
  • 5+ years of professional experience in quality assurance
  • 2+ years of management experience across the full game development lifecycle
  • Proven experience working on a live mobile game with a large and active player base
  • Deep understanding of QA methodologies, frameworks, and industry best practices
  • Demonstrated ability to drive change and influence teams toward exceptional product quality
  • Experience embedding QA practices within multidisciplinary development teams
  • Experience in live operations and partnering with Marketing, Customer Service, and Live Support
  • Experience building and leading distributed or remote teams
  • Strong knowledge of software testing, QA processes, software development, change management, and process improvement
  • Proficiency with bug-tracking systems and test-plan management tools
  • Strong communication, organization, and stakeholder-management skills

Bonus Points

  • Experience working in mobile free-to-play or core gaming environments
  • Familiarity with release management, automation, and quality metrics

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