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At Western Grain Marketing, you have the opportunity to make an immediate impact. Working with the industry's top professionals, you'll develop new expertise through varied job experiences and company-sponsored training programs. And you'll be recognized and rewarded for your contributions. Plus, FS believes in attracting and retaining diverse talent. You can contribute your unique experiences and background to build a community that fosters mutual respect and meaningful relationships.

Information Technology Support Technician

PAY RANGE: $60,000 - $75,000 / YEAR

Compensation is determined based on your experience and qualifications.

In addition to base pay, you may be eligible for overtime, commission, performance-based increases, and bonuses.

REPORTS TO: IT and Communications Manager                                                                                            STATUS: Exempt

PURPOSE AND SUMMARY STATEMENT

The Information Technology Support Technician is responsible for providing technical support and maintaining the technology infrastructure that supports grain operations across company facilities. This position ensures the reliability, security, and efficiency of hardware, software, network systems, grain automation equipment, and operational technologies.

The Grain Information Technology Support Technician partners with Grain Operations, Accounting, Customer Service, and Information Technology personnel to minimize downtime, improve operational efficiency, and support business continuity during both normal operations and peak harvest seasons.

ESSENTIAL JOB FUNCTIONS

• Provide first- and second-level technical support for users at grain facilities and corporate offices.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, tablets, printers, scanners, monitors, and mobile devices.
• Configure user accounts, passwords, permissions, and Microsoft 365 applications.
• Respond to help desk requests and document resolutions in the company's ticketing system.
• Maintain inventory of IT hardware, software licenses, and technology assets.
• Assist with workstation deployments, equipment replacements, and hardware lifecycle management.
• Support grain scale software, grain accounting systems, inventory management applications, and customer service technologies.
• Troubleshoot grain scale hardware, ticket printers, barcode scanners, cameras, and peripheral equipment.
• Assist with maintaining grain automation systems, PLC interfaces, and terminal operating technologies.
• Coordinate with software vendors to resolve application issues.
• Support electronic grain contracts, scale ticket processing, and data integration between business systems.
• Assist in maintaining local area networks (LAN), wireless networks, VPN connections, and internet connectivity.
• Configure and troubleshoot switches, routers, wireless access points, and network cabling.
• Monitor system performance and report infrastructure issues.
• Assist with server maintenance, backups, disaster recovery testing, and system upgrades.
• Assist with software updates, antivirus protection, security patches, and endpoint protection.
• Help identify and respond to potential security threats.
• Assist with technology implementation projects at new and existing grain locations.
• Test new hardware and software prior to implementation.

• Develop and maintain technical documentation, user guides, and operating procedures.

• Communicate system outages, maintenance schedules, and technology updates.

OTHER JOB FUNCTIONS

• Follows GROWMARK’s Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Follows Environmental Health and Safety, OSHA, and DOT policies and procedures as they apply.
• Responsible for maintaining the assigned vehicle according to company standards.
• Responsible for maintaining company equipment according to company standards.
• Comply with the uniform policy and uphold a professional appearance.
• Performs other duties as assigned.

REQUIREMENTS

Education and Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, Agricultural Technology, or related field preferred.
• Two (2) or more years of technical support or IT experience preferred.
• Experience supporting Windows operating systems, Microsoft 365, networking, printers, and mobile devices.
• Knowledge of grain operations, grain accounting software, or agricultural technology is a plus.
• Strong troubleshooting, analytical, and problem-solving skills, with strong attention to detail.

Functional Competencies

• Strong organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
• Excellent verbal and written communication skills, with a professional demeanor.
• High attention to detail and accuracy in all tasks.
• Ability to work effectively as part of a team and collaborate with teammates at all levels.
• Ability to identify and address issues in a proactive manner.
• Strong customer service skills, with the ability to interact professionally with customers and teammates.

• High level of integrity and ability to handle confidential information.

Core Competencies

Demonstrate essential abilities, including business knowledge, collaboration, communication, customer focus, decision-making, and skill development.

Other Requirements

• Must have a valid driver’s license and satisfactory driving record.
• Follow safety and compliance standards to help ensure their well-being and the safety of others.
• Ability to work hours other than those considered normal at various times throughout the year to meet deadlines and demands.
• The role requires travel to other company locations or industry events, with the ability to travel independently and stay overnight as needed.
• Ability and willingness to participate in required training, including education on GROWMARK’s policies and procedures and additional training related to the position’s requirements.

Physical Demands

Lifting/Carrying                                    Frequency                             Pushing/Pulling                                    Frequency

Under 10 lbs.                                        Frequently                            Under 10 lbs.                                        Frequently

11-20 lbs.                                               Frequently                            11-20 lbs.                                               Frequently

21-50 lbs.                                               Occasionally                          21-50 lbs.                                               Occasionally

51-100 lbs.                                            Not Applicable                     51-100 lbs.                                            Not Applicable    

Over 100 lbs.                                         Not Applicable                     Over 100 lbs.                                         Not Applicable

Twisting/Turning                                 Frequency                             Driving                                                   Frequency

Bend                                                       Frequently                            Automatic Trans                                  Not Applicable

Climb                 &