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Job Title:  Global Account Director, Multi National Customer NORAM (Engineering & Manufacturing Sector)
Job Location: Anywhere within the US (Raleigh-Durham, NC preferred)

As a Global Account Director, MNC NORAM you will shape the strategy & agenda for the regional sector development in close collaboration with key stakeholders across the different functions and Business Units. Drive business development within the sector through developing and executing the regional sector growth plan.

Key Responsibilities:

• Deliver Multi-National Customer (MNC) channel regional sector volume growth and financial performance achievement (GP) against budget goals.
• Have oversight to and manage the overall performance of all MNC customers within the sector for the region
• Drive best-in-class business development, account management and sales activities for sector customers covering MNC (prospects and existing)
• Lead multiple teams both directly and indirectly:  Lead team of MNC GCMs and RCMs regionally, with focus on team formation, account allocation, team development and overall performance management. Drive organizational development for the sector via succession planning / training / coaching / mentoring activities for MNC GCMs and RCMs
• Collaborate with global sector leadership, regional/country M&S management, product teams and other functional areas to successfully deliver profitable growth against agreed budgeted targets.
• Define, own and communicate the sector strategy in line with overall business strategy, objectives, guidelines and policies for the division
• Build best in class sector community within the BU and across the other BU. Share knowledge and receive feedback from the community to enhance sector development
• Drive divisional initiatives aligned with sector strategy. Provide input to support network investment opportunities to ensure suitable ROI for the business and the region
• Proactively monitor industry intelligence and competitor activities. Communicate key aspects back to the business and consider impact on own divisional strategy
• Define sector marketing plan aligned to functional and divisional objectives, determine research priorities. Differentiate marketing plan for different sales channels and sub-sectors
• Identify key trends in the sector/ industry, translate & ensure development of innovative solutions together with stakeholders
• Benchmark sectors value proposition against operational execution and customer expectations. Engage stakeholders accordingly. Steer innovation across sector
• Actively guide the RFQ process and give guidance and support as necessary
• Responsible for the management of sector bid calendar. Effectively communicate to the stakeholders both directly and via the commercial leads
• Provide input to annual budget process and monitor performance against budget on regular cadence
• Provide regional sales collateral to support customer facing sector activities
• Support global and regional customer events within own division as well as cross-BU
• Drive senior customer engagement (i.e. actively visiting customers)
• Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies

Skills / Requirements:

Education Level

Bachelor's degree

Experience Level 

More than 10 years within logistics industry

More than 5 years in Sector knowledge

Pay Range: $150,637.50 - $200,850.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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