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We are looking for a technically fluent Technical Business Analyst / IT Project Manager to serve as the bridge between our business stakeholders and our external development contractors This person will own the requirements and delivery process end-to-end -- from gathering business needs and translating them into precise technical specifications, to tracking development progress, facilitating testing, and verifying that delivered software meets real-world acceptance criteria.

This is not a passive coordination role. The right candidate has enough of a technical background (MIS degree, IT project experience, or equivalent) to hold credible conversations with developers about architecture decisions, API integrations, data flows, and system behavior -- without necessarily writing the code themselves. They can read a pull request, understand a database schema, evaluate a technical proposal, and recognize when something does not add up.

They are equally comfortable in a room with a VP discussing business priorities and in a Zoom call with a developer working through a technical edge case.

• Lead discovery sessions with business stakeholders to elicit requirements; translate them into clear, developer-ready specifications including user stories, acceptance criteria, data flow diagrams, and wireframes
• Document system integrations, API contracts, field mappings, and business logic in enough detail that contractors can build without ambiguity
• Maintain a living library of technical documentation -- architecture overviews, data dictionaries, integration specs, workflow diagrams -- that reflects the current state of all systems
• Own the backlog: intake requests, decompose epics into stories, estimate relative complexity, and prioritize with business and technical input
• Identify and surface technical dependencies, integration risks, and edge cases before development begins -- not after

• Serve as the primary day-to-day point of contact for external development contractors
• Run project kick-offs, sprint reviews, demos, and technical alignment sessions with vendors
• Review and challenge contractor estimates, scope definitions, and proposed technical approaches
• Ensure contractors being each sprint with complete specs, clear acceptance criteria, and any required access or test data
• Hold contractors accountable to committed timelines and quality standards; escalate issues early with recommended paths forward

• Own project plans, milestone schedules, and status reporting across multiple concurrent IT intiatives
• Run structured stand-ups, spring planning sessions, and retrospectives as appropriate to the team's working style
• Proactively surface risks, blockers, and scope creep; bring solutions alongside problems
• Maintain a single source of truth for project status and communicate it clearly to leadership -- no surprises
• Coordinate dependencies across internal teams (operations, marketing, finance) and external partners
• Manage change requests with disciplines: document impact, get sign-off, update specs and timelines accordingly

• Develop test plans and test cases grounded in documented acceptance criteria and real business scenarios
• Coordinate and facilitate UAT (user acceptance testing) with business stakeholders; translate feedback into clear bug reports
• Validate technical work against specs before signoff -- including testing API integrations, data imports/exports, workflow logic, and UI behavior
• Log, triage, and track defects to resolution; confirm fixes before closing tickets
• Define and enforce definition of done in partnership with contractors

• Bachelor's degree in Management Information Systems (MIS), Computer Information Systems (CIS), Business Administration with an IT concentration, or equivalent technical experience
• 3+ years of experience in a Technical Business Analyst, IT Project Manager, or hybrid BA/PM role focused on software and systems projects
• Demonstrated experience working with third-party software vendors or development contractors on IT projects
• Ability to read and interpret technical artifacts: database schemas, API documentation, system architecture diagrams, data flow diagrams, and basic code-level logic (no coding required, but must be able to follow along)
• Strong technical writing skills -- able to produce requirements documents, integration specs, and functional designs that developers can act on without back-and-forth
• Proficiency with project management tools (e.g. Monday.com, Jira, Asana, or similar)
• Experience facilitating technical and cross-functional meetings with developers, architects, and business stakeholders
• Solid understanding of the software development lifecycle (SDLC), Agile/Scrum methodology, and sprint-based delivery
• Familiarity with REST APIs, system integrations, and data exchange concepts (JSON, CSV imports/exports, webhooks)
• High attention to detail -- catches inconsistencies in specs, test results, and deliverables

• Hands-on experience with Shopify (product data, Metafields, theme/app ecosystem) and/or NetSuite ERP (workflows, custom fields, SuiteQL)
• Experience managing e-commerce or retail/wholesale technology projects
• Background in QA or systems testing -- writing test cases, managing defect logs, coordinating UAT
• Exposure to cloud platforms such as Cloudflare Workers/Pages, AWS, or Azure
• Understanding of ETL pipelines, data sync processes, or product information management (PIM) systems
• Experience with Git/GitHub -- reviewing pull requests, understanding branching and deployment workflows
• PMP, PMI-ACP, CBAP, or equivalent project management/BA certification
• Experience working in a lean, fast-moving environment where requirements evolve and multiple projects run in parallel

Baths of America is a leading distributor of luxury bath and plumbing products, serving contractors, designers, and homeowners across the country. Our technology team supports a growing e-commerce and wholesale platform built on Shopify, NetSuite ERP, and a suite of custom-built internal tools -- including data pipelines, system integrations, and cloud-hosted web applications. We work with a network of external development contractors to continuously build and improve our digital operations, and we need a technically grounded project manager to keep that work organized, documented, and delivered.