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Microsoft Support Jobs in California (NOW HIRING)

Supports multiple volume license agreement types including Open Value, CSP/NCE and MPSA, with a specialization to support Microsoft Enterprise Agreements. Works with customers to understand their ...

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How much do microsoft support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for microsoft support in California is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What are common entry level jobs at Microsoft Support?

Common entry-level jobs at Microsoft Support include Technical Support Specialist and Customer Service Representative. These roles typically require strong communication skills, problem-solving abilities, and familiarity with Microsoft products and tools. They often involve troubleshooting, assisting customers, and may require basic certifications or training on Microsoft technologies.

Do Microsoft Support jobs require experience?

Microsoft Support jobs typically require some prior experience in customer service, technical support, or related IT fields, though entry-level positions may be available for candidates with relevant certifications or strong technical skills. Familiarity with Microsoft products and troubleshooting tools is often preferred. Certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) can enhance eligibility.

What is the difference between Microsoft Support vs Help Desk Technician?

AspectMicrosoft SupportHelp Desk Technician
Required CredentialsCertifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+CompTIA A+ or similar entry-level certifications
Work EnvironmentCorporate, technical support centers, remote support for Microsoft productsIT departments, user support in various industries, on-site or remote
Employer & Industry UsagePrimarily in tech companies, Microsoft partners, and enterprise environmentsBroadly in various industries, including healthcare, education, and business

Microsoft Support specialists focus on troubleshooting and resolving issues related to Microsoft products and services, often requiring specific certifications. Help Desk Technicians provide general IT support across multiple systems and may handle a wider range of technical issues. While both roles involve user assistance, Microsoft Support is more specialized in Microsoft technologies, whereas Help Desk Technicians serve as the first point of contact for overall IT support.

Does Microsoft Support have a paid support service?

Microsoft Support offers both free and paid support options for customers. Paid support services, such as Microsoft Support plans, provide additional technical assistance, faster response times, and access to advanced tools, often requiring a subscription or fee. Support availability and pricing vary based on the product and service level chosen.

What are the key skills and qualifications needed to thrive as a Microsoft Support specialist?

To thrive as a Microsoft Support Specialist, you need a solid understanding of Microsoft products and troubleshooting methodologies, often supported by relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and diagnostic utilities is typically required. Strong communication, patience, and problem-solving skills help in resolving user issues and providing excellent customer service. These skills ensure efficient technical support, high customer satisfaction, and effective resolution of software and system problems.

What are some common challenges faced by Microsoft Support professionals, and how can they effectively address them?

Microsoft Support professionals often encounter challenges such as troubleshooting complex technical issues, managing high volumes of support requests, and communicating effectively with users of varying technical backgrounds. To address these challenges, it's important to stay up-to-date on Microsoft products and solutions, develop strong problem-solving and customer service skills, and use available resources, such as internal knowledge bases and escalation procedures. Collaborating closely with team members and leveraging collective expertise also helps in resolving difficult cases efficiently.

What is Microsoft Support?

Microsoft Support is a service provided by Microsoft to help users troubleshoot and resolve issues related to Microsoft products and services, such as Windows, Office, and Azure. Support is available through various channels including online chat, phone, forums, and a comprehensive knowledge base. The goal is to assist customers with technical problems, product setup, and general questions to ensure a smooth experience with Microsoft technologies.
What job categories do people searching Microsoft Support jobs in California look for? The top searched job categories for Microsoft Support jobs in California are:
Infographic showing various Microsoft Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 29% Part Time, 2% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,164 per year, or $18.3 per hour.

Microsoft Identity Entra ID Senior Consultant

Deloitte

Costa Mesa, CA • On-site

Full-time

Re-posted 20 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services


Job description

Our Deloitte Cyber team helps organizations address evolving cybersecurity challenges across identity, access, and platform security. Join our team to deliver solutions that help clients strengthen resilience, modernize identity environments, and manage cyber risk with confidence.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Senior Engineering Management Specialist on the Deloitte Cyber team, you will be responsible for:

  • Assessing Microsoft Entra ID and Active Directory environments, including tenant configuration, hardening, identity governance and administration, multifactor authentication, single sign-on, conditional access, and identity provider migrations
  • Architecting, designing, and implementing Active Directory and Microsoft Entra ID deployments, migrations, upgrades, domain consolidations, and domain migration activities
  • Performing health checks, discovery, cleanup, and security assessments across Active Directory services, including Domain Name System, Dynamic Host Configuration Protocol, Group Policy, privileged groups, service accounts, and disaster recovery readiness
  • Supporting application and directory integrations across Microsoft Entra ID, Active Directory, Lightweight Directory Access Protocol environments, Azure B2B, Azure B2C, Security Assertion Markup Language, OAuth, and OpenID Connect
  • Advising clients on security operations, reporting, threat protection, troubleshooting, and post-implementation reviews for Microsoft identity platforms, including Microsoft Defender for Identity

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Deloitte Cyber helps clients build trust in digital environments by strengthening identity, access, and security capabilities across critical platforms. The team supports organizations in protecting users, securing access to data, and improving confidence in digital interactions.

Qualifications

Required:

  • 4+ years of experience in technical consulting, client problem solving, and solution architecture for Microsoft identity platforms, including Active Directory and Microsoft Entra ID
  • 4+ years of experience implementing and operating Microsoft Entra ID, including conditional access, single sign-on, multifactor authentication, Privileged Access Management, Privileged Identity Management, and application integrations
  • 4+ years of experience implementing and operating Active Directory, including Active Directory Federation Services, domain cleanup, domain and forest recovery, Group Policy Objects, group Managed Service Accounts, security groups, trusts, and federation
  • Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Master of Computer Applications
  • Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • 3+ years of experience with identity and access management protocols, including WS-Federation, Security Assertion Markup Language, OpenID Connect, and OAuth
  • 3+ years of experience implementing identity and access management security solutions for Microsoft Active Directory
  • One or more certifications such as Microsoft SC-300, Certified Cloud Security Professional, Certificate of Cloud Security Knowledge, Certified Information Systems Security Professional, Cisco Certified Network Professional, Cisco Certified Network Associate, Microsoft Certified Solutions Expert, or Microsoft Certified Solutions Associate

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Qualifications:

Our Deloitte Cyber team helps organizations address evolving cybersecurity challenges across identity, access, and platform security. Join our team to deliver solutions that help clients strengthen resilience, modernize identity environments, and manage cyber risk with confidence.

Recruiting for this role ends on 12/31/2026.

Work you'll do

As a Senior Engineering Management Specialist on the Deloitte Cyber team, you will be responsible for:

  • Assessing Microsoft Entra ID and Active Directory environments, including tenant configuration, hardening, identity governance and administration, multifactor authentication, single sign-on, conditional access, and identity provider migrations
  • Architecting, designing, and implementing Active Directory and Microsoft Entra ID deployments, migrations, upgrades, domain consolidations, and domain migration activities
  • Performing health checks, discovery, cleanup, and security assessments across Active Directory services, including Domain Name System, Dynamic Host Configuration Protocol, Group Policy, privileged groups, service accounts, and disaster recovery readiness
  • Supporting application and directory integrations across Microsoft Entra ID, Active Directory, Lightweight Directory Access Protocol environments, Azure B2B, Azure B2C, Security Assertion Markup Language, OAuth, and OpenID Connect
  • Advising clients on security operations, reporting, threat protection, troubleshooting, and post-implementation reviews for Microsoft identity platforms, including Microsoft Defender for Identity

A successful candidate would possess these skills:

  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others

The team

Deloitte Cyber helps clients build trust in digital environments by strengthening identity, access, and security capabilities across critical platforms. The team supports organizations in protecting users, securing access to data, and improving confidence in digital interactions.

Qualifications

Required:

  • 4+ years of experience in technical consulting, client problem solving, and solution architecture for Microsoft identity platforms, including Active Directory and Microsoft Entra ID
  • 4+ years of experience implementing and operating Microsoft Entra ID, including conditional access, single sign-on, multifactor authentication, Privileged Access Management, Privileged Identity Management, and application integrations
  • 4+ years of experience implementing and operating Active Directory, including Active Directory Federation Services, domain cleanup, domain and forest recovery, Group Policy Objects, group Managed Service Accounts, security groups, trusts, and federation
  • Bachelor's degree in Computer Science, Cyber Security, Information Security, Engineering, Information Technology, or Master of Computer Applications
  • Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve.
  • Limited immigration sponsorship may be available.

Preferred:

  • 3+ years of experience with identity and access management protocols, including WS-Federation, Security Assertion Markup Language, OpenID Connect, and OAuth
  • 3+ years of experience implementing identity and access management security solutions for Microsoft Active Directory
  • One or more certifications such as Microsoft SC-300, Certified Cloud Security Professional, Certificate of Cloud Security Knowledge, Certified Information Systems Security Professional, Cisco Certified Network Professional, Cisco Certified Network Associate, Microsoft Certified Solutions Expert, or Microsoft Certified Solutions Associate

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Education:Bachelor's DegreeEmployment Type:

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