Microsoft Operations Jobs (NOW HIRING)

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles.This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.  

• 3+ years of experience with the Microsoft SPLA program 

• Proactive, self-motivated and able to work independently across multiple teams 

• Excellent communication, presentation and interpersonal skills 

• Strong project management, problem-solving and analytical skills 

• You’re accustomed to being the first to find new information, figuring out the “why and how” and crafting training programs for teams that need to stay up to speed  

• You’re committed to delivering exceptional customer service and can’t wait to share a story about a time you delighted a customer 

• You understand that we must be adaptable in order to be accountable 

• You’re a believer in work/life balance, but “inbox zero” is a way of life while your collaborators are working standard hours 

Preferred  

• Experience with Microsoft services incentives programs 

• Experience in creating and processing Private Offer orders 

• Bachelor's degree or above preferred 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

• KPIs: T2 Partner Satisfaction, T2 revenue, T2 support actions 

• Measurable criteria: Hosting incentives, T2 support actions, documentation and process updates 

Organizational Alignment

• This role reports to the Director of Hyperscaler Operations 

• Collaboration with Program Manager, Sales and Partners 

What we offer 

• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• • • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
    • Access to EAP and concierge services plus pre-paid legal at no cost
    • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
    • Employee stock purchase plan
    • Learning and development opportunities galore, tuition reimbursement, and much more!
    • Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $85k - $95K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.

• Demonstrated experience using AI in a practical, applied way — such as improving workflows, automating tasks, enabling better decisionmaking, or increasing impact in prior roles.This does not require deep technical or engineering expertise in AI; we value applied use, experimenting, and a mindset of curiosity and continuous learning.  

• 3+ years of experience with the Microsoft SPLA program 

• Proactive, self-motivated and able to work independently across multiple teams 

• Excellent communication, presentation and interpersonal skills 

• Strong project management, problem-solving and analytical skills 

• You’re accustomed to being the first to find new information, figuring out the “why and how” and crafting training programs for teams that need to stay up to speed  

• You’re committed to delivering exceptional customer service and can’t wait to share a story about a time you delighted a customer 

• You understand that we must be adaptable in order to be accountable 

• You’re a believer in work/life balance, but “inbox zero” is a way of life while your collaborators are working standard hours 

Preferred  

• Experience with Microsoft services incentives programs 

• Experience in creating and processing Private Offer orders 

• Bachelor's degree or above preferred 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons. 

Success Criteria

• KPIs: T2 Partner Satisfaction, T2 revenue, T2 support actions 

• Measurable criteria: Hosting incentives, T2 support actions, documentation and process updates 

Organizational Alignment

• This role reports to the Director of Hyperscaler Operations 

• Collaboration with Program Manager, Sales and Partners 

What we offer 

• Generous pay with bonus structure (quarterly or bi-annual depending on the role)
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:

• • • Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions plus additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
    • 401k program with employer matching 50% up to the first 10% of employee’s contributions
    • Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
    • Access to EAP and concierge services plus pre-paid legal at no cost
    • Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
    • Employee stock purchase plan
    • Learning and development opportunities galore, tuition reimbursement, and much more!
    • Specific to Nashville and Milwaukee-based office employees: company-paid parking

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

Target compensation for this role will be $85k - $95K USD(mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

We are not able to consider candidates residing in the state of Hawaii currently.