Microsoft Help Desk Remote Jobs in Lancaster, PA

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This is a full-time career opportunity that can be remote within the Fulton Bank footprint as follows: DC, DE, MD, NJ, PA, VA.

This role supports the National SBA sales team by helping qualify leads, prepare SBA loan materials, and ensure prospects move smoothly through the pipeline. This role focuses on client outreach, organization, and administrative support to help the salesperson close more SBA-related opportunities. Plays an integral role on the SBA Lending Team working directly with Business Development Officers, Underwriters, Credit Officers, Closers, and others to gather required documentation and analyze new SBA loan opportunities.

• Client and Sales Support • Support the salesperson by managing inbound leads, conducting initial client intake, and qualifying prospects. Coordinate meetings, follow-ups, and communications with team members (sales, underwriting, closing, etc.) Maintain CRM records, track pipeline activity, and prepare sales reports. • Develop strong working relationships with BDOs, Underwriters, Credit Officers, Closers, and other internal teammates. Communicate with team members and clients regarding issues or details that need to be addressed or changed throughout the loan process. • Contribute to the overall success of the SBA Lending team in surpassing expectations and goals.
• Loan Application and Documentation • Assist in gathering, organizing, and reviewing documents needed for SBA loan applications (7(a), USDA, 504, etc.). Provide instruction and assistance to clients during the initial SBA loan application process, emphasizing accurate completion of documents and introduction to loan processing software. • Ensure client files meet SBA standards and help keep applications moving on schedule. Ensure loan application packages are in complete compliance with SBA guidelines. • Order pre-underwriting and prequalification government-required reports (e.g., OFAC, CAIVRS, SAM).
• Credit Analysis and Underwriting Support • Preliminary assessment of new loan opportunities. Spreading and initial analysis of financial statements, projections, and business plans. • Assess SBA and USDA eligibility and maintain thorough understanding of SBA SOP and USDA Regulations & Guidelines. • Assist Government Guaranteed Lenders (GGL) BDOs and GGL Underwriters in preparing loan packages for credit underwriting. • Complete vetting and credit memos to effectively communicate guarantor background, borrower business details, and other information aiding review, underwriting, and approval processes.
• Appraisal, Valuation, and Compliance • Manage the appraisal process for all new credits (coordinate with borrowers, order appraisals, monitor status, etc.). Order and review site inspections. Order and track business valuations, providing pertinent information and documents to vendors. • Ensure compliance with internal bank credit policy and external regulatory requirements.
• Training, Process Improvement, and Regulatory Updates • Attend SBA and USDA training to stay current on government-guaranteed lending regulations. • Work with the SBA Lending team to devise and execute new processes and procedures that contribute to continuous process improvement in SBA loan origination.

High School Diploma or equivalent. Specialty: general studies. (Required)

Bachelor's Degree or the equivalent experience. Specialty: business, finance, marketing or related. (Preferred)

5 or more years experience in sales support, lending support, or customer service. (Required)

3 or more years SBA Lending support or underwriting experience. (Preferred)

• Strong organizational and communication skills (Required)
• Ability to manage multiple tasks with accuracy and attention to detail (Required)
• Proactive support mindset (Required)
• Excellent written and verbal communication skills (Required)
• Excellent interpersonal skills. (Required)
• Proficient with Excel – knowledge of basic excel modeling and formulas – as well as other standard Microsoft products. (Required)
• Knowledge of standard banking applications such as financial spreading software (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $27.79 - $46.30.

Additional Compensation Components

This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.