Microsoft Help Desk Remote Jobs in Lancaster, PA

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.
We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.
WE LOVE OUR WORK.
The following and other duties may be assigned as necessary:

• Shift starts at approx. 7am PST
• Responsible for supervising staff and the overall daily management of the Corporate Payroll department(s).
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Assists with creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Approves and assists with any escalated wages, overtime payments, and payroll deductions issues. Assist with Kronos System Maintenance and interfaces.
• Assists with Shared Services HR and Payroll Help Desk Tickets.
• Ensures payroll information is entered by team accurately and in a timely manner.
• Addresses issues as they arise.
• Makes recommendations for process improvements.
• Responsible for ensuring compliance with state and federal regulations are followed.
• Investigates any FTO/PTO variances and collaborates with HR for verification of eligibility as needed.
• Cancels and approves re-issuing of checks as needed.
• Approves manual checks cut outside of normal pay cycles.
• Oversees holiday time processing and approves eligibility.
• Responsible for approving bi-weekly payroll after receipt and balancing is completed.
• Investigates and solves variance issues.
• Creates and generates ad hoc reporting as needed.
• Partners with HR Team and Payroll Manager to ensure 401(k) processing is completed as required by company.
• Assists with audits as required.
• Responsible for operational and administrative compliance with regulations imposed by federal and state taxing authorities.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age or older and able to obtain and maintain a gaming license if deemed required by state jurisdiction at any time.

• Associate's Degree (A.A.) in Accounting or other related field; or two or more years of related experience; or equivalent combination of education and experience.
• Must have previous supervisory experience.
• Experience with multi-unit company with high volume payroll required.
• Must have excellent communication skills (verbal and written).
• Must be able to perform job duties of subordinate Team Members, when emergencies arise. Must be proficient in Microsoft applications (Excel, Access, Outlook, and Word).
• Knowledge of UltiPro and ADP systems highly preferred but not required.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to write reports and business correspondence.
• Must have strong decision-making and problem-solving skills. Must have strong organization skills with the ability to handle multiple tasks at once.

SUPERVISORY RESPONSIBILITIES

• This job will have supervisory responsibilities.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.
Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
STAY IN THE GAME. FOLLOW US.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.
Equal Opportunity Employer
STARTING SALARY
Starting from $55,000 annually, based on experience