ZipRecruiter

Log In

1

Microsoft Call Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Basic computer proficiency (CRM systems, Microsoft Teams, data entry). * Ability to follow ...

Semper Solaris

Call Center Agent

El Cajon, CA · On-site

$25 - $30/hr

Call Center Agent Semper Solaris is the fastest growing leader in the Residential Solar ... Microsoft Excel: Able to organize, format and calculate data with formulas * Microsoft Outlook:

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Basic computer proficiency (CRM systems, Microsoft Teams, data entry). * Ability to follow ...

CPCU/SFCU

Call Center Specialist

Norwich, CT · On-site

$16.75 - $21/hr

Call Center Specialist Department: Retail Operations Reports To: Call Center Manager FLSA Status ... Microsoft Office (Word, Excel). * Possess a strong sales and service mentality, desire to succeed ...

previous page

Showing results 41-60

All JobsMicrosoft Call Jobs

Microsoft Call information

See salary details

$10

$17

$25

How much do microsoft call jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for microsoft call in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Microsoft Call vs Microsoft Support Specialist?

AspectMicrosoft CallMicrosoft Support Specialist
Required CredentialsTypically requires technical certifications and experience in customer serviceSimilar certifications, often with additional product-specific knowledge
Work EnvironmentCall centers, remote support, or on-site support teamsSupport centers, remote troubleshooting, or on-site technical support
Employer & Industry UsageUsed across Microsoft support and customer service departmentsCommonly employed in technical support roles within Microsoft and partner organizations
Search & Comparison IntentPeople compare to understand support roles and responsibilitiesOften compared to clarify support scope and technical expertise

Microsoft Call roles focus on handling customer inquiries via phone or remote support, emphasizing communication skills and technical troubleshooting. Microsoft Support Specialist positions involve similar technical skills but may include more specialized product knowledge and troubleshooting expertise. Both roles are integral to Microsoft’s customer service ecosystem, with overlapping credentials and work environments, but differ slightly in scope and focus.

What are some common challenges faced by professionals in a Microsoft call center role, and how can they be effectively managed?

Professionals in a Microsoft call center often encounter challenges such as handling high call volumes, navigating complex technical issues, and managing customer expectations. To effectively manage these situations, it’s important to stay organized, utilize knowledge base resources, and maintain strong communication skills. Building familiarity with Microsoft products and support protocols can also streamline problem-solving and reduce stress. Regular training and collaboration with teammates help in sharing solutions and improving service quality.

What is a Microsoft call specialist?

A Microsoft Call specialist is a customer service representative who handles inquiries, technical support, and problem resolution for Microsoft products and services over the phone. They assist customers with issues related to software installation, troubleshooting, account management, and product information. These specialists are trained to provide high-quality support, ensuring customer satisfaction and helping users get the most out of Microsoft products. Their role may also involve escalating more complex issues to higher-level technical teams.

What are the key skills and qualifications needed to thrive as a Microsoft call center representative?

To thrive as a Microsoft Call Center Representative, you need excellent communication skills, problem-solving abilities, and a solid understanding of Microsoft products, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes Microsoft certifications is typically required. Outstanding patience, active listening, and a customer-focused attitude are the soft skills that set top performers apart. These skills and qualifications are crucial for effectively resolving customer issues, ensuring satisfaction, and maintaining the company's reputation.
More about Microsoft Call jobs
What cities are hiring for Microsoft Call jobs? Cities with the most Microsoft Call job openings:
What states have the most Microsoft Call jobs? States with the most job openings for Microsoft Call jobs include:
What job categories do people searching Microsoft Call jobs look for? The top searched job categories for Microsoft Call jobs are:
Microsoft Call jobs near you

Microsoft Dynamics 365 Developer

Arnex Solutions LLC

Washington, DC • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title: Microsoft Dynamics 365 Developer

Location: Washington, DC (Hybrid: 3 days a week)

Microsoft Dynamics 365 Developer is responsible for designing, building, customizing, and integrating solutions within the Microsoft Dynamics 365 Customer Service ecosystem, including Omnichannel for Customer Service, Unified Routing, and Dynamics Contact Center telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver world‑class service experiences.

Job Duties:

  • Design, configure, and customize Dynamics 365 Customer Service, including Entities, Forms, Views, Business Rules, Workflows, and Power Automate flows
  • Implement, configure, and optimize Omnichannel for Customer Service and Dynamics Contact Center, including channels such as voice, chat, and SMS
  • Develop and maintain integrations with third‑party telephony and contact center platforms (e.g., Azure Communication Services, Teams Phone, Copilot Studio IVR Agents, Power Apps, Logic Apps, ServiceNow)
  • Key role in the migration of legacy Call Center telephony solutions into Dynamics 365 Contact Center integrated with Dynamics 365 Customer Service
  • Build custom components using Power Platform and Copilot Studio, including Power Apps, Power Automate, Copilot Virtual Agents, and custom connectors
  • Implement Unified Routing, queues, SLA/KPI tracking, and knowledge management features
  • Develop plugins, custom workflow activities, JavaScript, and PCF controls as needed
  • Troubleshoot issues related to Customer Service Hub, Omnichannel, routing, capacity, and telephony integrations
  • Ensure solutions adhere to security, compliance, data governance, and performance best practices
  • Produce technical documentation, solution diagrams, and release artifacts
  • Partner with business units to gather requirements and translate them into technical designs

Qualifications

Required:

  • BS and 5+ years of experience developing in Dynamics 365 Customer Service or Contact Center platforms
  • Ability to obtain and maintain a public trust requiring U.S. Citizenship or
  • Strong understanding of Customer Service Hub, Omnichannel, Unified Routing, Case Management, and Knowledge Management
  • Experience with Copilot Studio, including developing Agents, Flows and tools
  • Experience with Power Platform, including Canvas/Model‑Driven Apps and Power Automate
  • Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI)
  • Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)
  • Proficiency in JavaScript, C#, PowerShell, and D365 SDKs
  • Understanding of integrations, REST APIs, and webhooks
  • Familiarity with ALM, DevOps pipelines, and solution management
  • Excellent communication and documentation skills

Desired:

  • Microsoft certifications such as:
    • PL‑200 (Power Platform Functional Consultant)
    • PL‑400 (Power Platform Developer)
    • MB‑230 (Dynamics 365 Customer Service)
  • Experience in government, regulated industries, or enterprise‑scale environments
  • Knowledge of data modeling, data migration, and Dataverse performance optimization

Apply