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A FirstCall Mechanical Company  

AREA GENERAL MANAGER 

Location:  Charlotte, NC 

WHO IS FIRSTCALL MECHANICAL?  

STR Mechanical is a commercial and industrial HVAC services provider in the Charlotte metro area. Founded in 2006, STR Mechanical partnered with FirstCall Mechanical in 2023. 

FirstCall Mechanical is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. FirstCall serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas, FirstCall is committed to building durable partnerships. The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.  

FirstCall Mechanical not only partners with companies to nurture growth in the market but also provides equal focus on employee growth and development as well.  We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.  

BENEFITS OVERVIEW 

FirstCall Mechanical values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:  

• Competitive Weekly Pay 
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans) 
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability 
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans 
• Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program 
• Generous Referral Bonus of $2,500 per referral 
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances 

POSITION OVERVIEW  

The Area General Manager is the single point of accountability for the performance, growth, and culture of the Charlotte operation. This role owns the P&L, leads day-to-day business execution, develops talent, and creates the plan to grow revenue, margin, and customer value in the market.

Ideal candidates will have progressive leadership experience in commercial HVAC, mechanical services, or a related field service business, with a demonstrated record of growing performance and leading teams. This role is well suited for an ambitious, hands-on
leader who wants both local ownership and the support of a broader growth platform.

JOB RESPONSIBILITIES

• Lead the Charlotte business with full responsibility for growth, profitability, and operating performance.
• Build, coach, and retain a high-performing team across service, projects, sales, and support functions.
• Develop and execute a clear annual business plan with targets for revenue, margin, customer growth, and operational excellence.
• Drive accountability through KPIs, dashboards, and regular operating reviews.
• Partner closely with customers and the commercial team to win new business and expand existing relationships.
• Ensure strong execution in service delivery, project performance, safety, quality, and customer experience.
• Collaborate across the FirstCall platform to share best practices and capture scale advantages.
• Champion a culture of urgency, ownership, professionalism, and continuous improvement.

ACCOUNTABILITIES

• Achievement of established goals and objectives – safety, financial, cultural, brand reputation
• Elite level of customer service to ensure we continue to be the first call our customers make for their HVAC and mechanical services needs

ORGANIZATIONAL ALIGNMENT

This position reports directly to the Regional Vice President and collaborates cross-functionally with other branch leaders and support team members to fulfill position expectations.

• 7–10+ years of progressive leadership experience in commercial HVAC, mechanical services, or a related field service environment.
• Proven track record of growing a branch, region, or business unit while improving profitability.
• Strong P&L leadership skills, including pricing, margin management, forecasting, and resource allocation.
• Ability to lead from the front and connect with technicians, managers, and customers.
• Experience recruiting, coaching, and developing strong teams.
• Comfortable in a fast-paced, performance-driven, growth environment.
• Solid understanding of commercial HVAC service operations; technical fluency is strongly preferred.

BEHAVIORAL PROFILE

• Team builder, Approachable
• Strong communicator
• High accountability, Results-oriented
• Creative problem solver
• Collaborator
• Entrepreneurial spirit

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. 

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.