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Metro Connect Jobs (NOW HIRING)

LDI Connect

Tier 2 IT Support Specialist

Shelton, CT · On-site

A Bit More About LDI Connect LDI Connect is a premier Managed Service Provider headquartered in the NYC Metro area, with offices in Connecticut, New Jersey, New York, and California. We deliver ...

LDI Connect

Tier 2 IT Support Specialist

Shelton, CT · On-site

$55K - $70K/yr

A Bit More About LDI Connect LDI Connect is a premier Managed Service Provider headquartered in the NYC Metro area, with offices in Connecticut, New Jersey, New York, and California. We deliver ...

gannett

Arizona Connect Trending Reporter

Phoenix, AZ · On-site

The Arizona Republic is looking for an Arizona Connect Trending Reporter to join our service ... This reporter will provide timely and audience-focused coverage in metro Phoenix, including its ...

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Metro Connect information

What are the key skills and qualifications needed to thrive in the Metro Connect position, and why are they important?

To thrive as a Metro Connect specialist, you need a solid understanding of public transit operations, scheduling, and customer service, often backed by experience in transportation or logistics. Familiarity with transit management software, GPS tracking systems, and basic maintenance procedures is typically required. Excellent communication, problem-solving skills, and a calm demeanor under pressure help in addressing passenger inquiries and coordinating with team members. These skills are vital to ensure efficient service delivery, passenger satisfaction, and smooth daily operations within urban transportation networks.

What are the typical daily responsibilities of a Metro Connect employee?

As a Metro Connect employee, your daily responsibilities typically include coordinating passenger pickups and drop-offs, assisting riders with schedule inquiries, monitoring vehicle locations, and ensuring that transit operations remain on schedule. You may also need to communicate regularly with drivers, address unexpected route changes or delays, and support passengers with special accessibility needs. The role often involves working closely with dispatch teams, responding to real-time issues, and maintaining accurate records of service activity. This position requires adaptability and a strong customer focus, as you play a key role in keeping urban transit running smoothly and efficiently.

What is a Metro Connect?

A Metro Connect job typically involves coordinating and managing transportation services within a metropolitan area. Responsibilities may include overseeing transit operations, optimizing routes, and ensuring efficient connectivity between different transportation modes. Employees in this role often work with local agencies, stakeholders, and the public to enhance mobility and accessibility. The position may require knowledge of transportation planning, customer service, and technology-driven solutions for urban transit systems.

More about Metro Connect jobs
What cities are hiring for Metro Connect jobs? Cities with the most Metro Connect job openings:
What states have the most Metro Connect jobs? States with the most job openings for Metro Connect jobs include:
What job categories do people searching Metro Connect jobs look for? The top searched job categories for Metro Connect jobs are:
Metro Connect jobs near you
Infographic showing various Metro Connect job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 27% Part Time, and 9% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution.

Tier 2 IT Support Specialist

LDI Connect

Shelton, CT • On-site

Full-time

Posted 10 days ago

Job description

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC (right in Time Square), NJ and LA share the same commitment!
LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.
We do it all - from commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, AI and even copiers, printers, with a full line of production equipment.

The Level 2 IT Support Specialist serves as the primary escalation point for complex technical issues while also providing direct, client-facing support. This hybrid role requires strong diagnostic skills, professional communication, and the ability to manage concurrent tickets in a fast-paced, SLA-driven MSP environment. The ideal candidate thrives in a dynamic setting, brings solid Microsoft 365 and networking fundamentals, and takes pride in delivering a premium client experience.
**This role will require frequent travel throughout Connecticut, New Jersey, New York City, and Long Island. Qualified candidates in any of those areas can be considered if they are willing to travel as needed.
What You’ll Do
  • Act as the primary escalation point for tickets from Level 1, driving timely resolution of complex technical issues within defined SLAs.
  • Provide direct client-facing support via phone, email, remote session, and occasional on-site visits throughout the NYC Metro area. **CT/NYC/ LI/ NJ
  • Administer Microsoft 365 environments — Exchange Online, SharePoint, Teams, OneDrive, and Intune MDM/device management.
  • Manage Azure Active Directory / Entra ID: user lifecycle, group policies, conditional access policies, MFA enrollment, and SSO configurations.
  • Troubleshoot and configure network infrastructure including firewalls (Fortinet, Cisco, Meraki), managed switches, VLANs, and Wi-Fi access points.
  • Maintain accurate, detailed ticket documentation, resolution notes, and knowledge base articles within PSA/RMM platforms (ConnectWise, Autotask, or similar).
  • Collaborate with Level 3/4 engineers on escalated infrastructure and security issues, providing clear handoff context.
  • Identify patterns in recurring incidents and contribute to root cause analysis and permanent resolution strategies.
  • Participate in after-hours / on-call rotation as required by business needs.
What We’re Looking For
  • 3+ years of IT support experience, with at least 1 year in an MSP or multi-client environment.
  • Proficiency with Microsoft 365 administration — Exchange Online, Teams, SharePoint, OneDrive, and Intune.
  • Hands-on experience with Azure Active Directory / Entra ID: user/group management, conditional access, MFA, and SSPR.
  • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing, and subnetting.
  • Experience configuring and troubleshooting firewall and switching hardware (Fortinet, Cisco, Meraki, Ubiquiti, or equivalent).
  • Strong client communication skills — ability to translate complex technical issues into clear, non-technical language.
  • Demonstrated ability to manage and prioritize multiple concurrent tickets in an SLA-driven environment.
  • Valid driver's license and reliable transportation for occasional client site visits in the NYC Metro area.
Nice to Have
  • Microsoft certifications: MD-102 (Endpoint Administrator), MS-102 (Enterprise Administrator), or AZ-104 (Azure Administrator).
  • CompTIA certifications: A+, Network+, or Security+.
  • Experience with ConnectWise, Kaseya, or similar ticketing/professional services automation platforms.
  • Familiarity with ITIL framework and service management best practices.
  • PowerShell scripting experience for automation and administration tasks.
A Bit More About LDI Connect
LDI Connect is a premier Managed Service Provider headquartered in the NYC Metro area, with offices in Connecticut, New Jersey, New York, and California. We deliver enterprise-grade IT solutions, managed services, and white-glove technical support to a diverse client base across finance, legal, healthcare, and professional services industries. Our team is built on deep technical expertise and a commitment to client satisfaction.
The typical base salary for this role is between $55,000 and $70,000. The offered base salary will depend on experience.
LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 
 

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