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Metro Connect Jobs in Virginia (NOW HIRING)

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Market Manager (DC Metro)

Manassas, VA · On-site

Ability to connect with diverse constituents and stakeholders across cross-functional teams ... Willingness to travel locally in the DC Metro area (60-80% driving) What's in it for you ...

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$8

$31

$78

How much do metro connect jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for metro connect in Virginia is $31.57, according to ZipRecruiter salary data. Most workers in this role earn between $15.20 and $39.51 per hour, depending on experience, location, and employer.

What is a Metro Connect?

A Metro Connect job typically involves coordinating and managing transportation services within a metropolitan area. Responsibilities may include overseeing transit operations, optimizing routes, and ensuring efficient connectivity between different transportation modes. Employees in this role often work with local agencies, stakeholders, and the public to enhance mobility and accessibility. The position may require knowledge of transportation planning, customer service, and technology-driven solutions for urban transit systems.

What are the typical daily responsibilities of a Metro Connect employee?

As a Metro Connect employee, your daily responsibilities typically include coordinating passenger pickups and drop-offs, assisting riders with schedule inquiries, monitoring vehicle locations, and ensuring that transit operations remain on schedule. You may also need to communicate regularly with drivers, address unexpected route changes or delays, and support passengers with special accessibility needs. The role often involves working closely with dispatch teams, responding to real-time issues, and maintaining accurate records of service activity. This position requires adaptability and a strong customer focus, as you play a key role in keeping urban transit running smoothly and efficiently.

What are the key skills and qualifications needed to thrive in the Metro Connect position, and why are they important?

To thrive as a Metro Connect specialist, you need a solid understanding of public transit operations, scheduling, and customer service, often backed by experience in transportation or logistics. Familiarity with transit management software, GPS tracking systems, and basic maintenance procedures is typically required. Excellent communication, problem-solving skills, and a calm demeanor under pressure help in addressing passenger inquiries and coordinating with team members. These skills are vital to ensure efficient service delivery, passenger satisfaction, and smooth daily operations within urban transportation networks.

What are popular job titles related to Metro Connect jobs in Virginia?

For Metro Connect jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Metro Connect jobs in Virginia look for?

The top searched job categories for Metro Connect jobs in Virginia are:

Metro Connect jobs near you
Infographic showing various Metro Connect job openings in Virginia as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $65,658 per year, or $31.6 per hour.

AWS Connect Developer (Contract)

10Pearls - United States

Tysons Corner, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

What You'll Do

Amazon Connect Development

  • Design, build, and configure Amazon Connect contact flows, including IVR call flows, routing profiles, queues, hours of operation, and quick connects.
  • Develop and integrate AWS Lambda functions to support Connect contact flows (e.g., data lookups, dynamic routing logic, third-party API calls).
  • Build and tune conversational IVR experiences using Amazon Lex, including intents, slots, and bot integration with Connect.
  • Configure Amazon Connect Contact Lens, call recording, and Contact Trace Records (CTRs) for reporting and quality/compliance needs.
  • Integrate Amazon Connect with CRM and other backend systems (e.g., Salesforce, ServiceNow) via APIs and event streams.
  • Monitor, troubleshoot, and optimize contact center performance using CloudWatch metrics, logs, and alarms.
  • Support deployment and infrastructure-as-code practices for Connect instances (e.g., CloudFormation/Terraform) across environments.

Requirements & Stakeholder Support

  • Partner with contact center operations, workforce management, and business stakeholders to translate call center requirements into technical Connect configurations.
  • Document Connect designs, configurations, and technical specifications for the project team and future maintenance.
  • Support and coordinate user acceptance testing (UAT) for new or updated contact flows.
  • Communicate enhancements, changes, and issues to project managers and stakeholders.
Who You Are

Required

  • Bachelor's degree in a technical field (e.g., computer science, engineering) or equivalent experience.
  • 5–7 years of related experience.
  • Hands-on experience developing and configuring Amazon Connect, including contact flows, routing, and Lambda integrations.

Preferred

  • Call center / contact center experience, ideally supporting or building solutions for a live call center environment.
  • Experience with Amazon Lex, Amazon Polly, and Contact Lens for conversational IVR and quality/analytics use cases.
  • Familiarity with infrastructure-as-code (CloudFormation or Terraform) for deploying and managing Connect instances.
  • AWS certification (e.g., AWS Certified Developer, AWS Certified Solutions Architect) a plus.
  • Knowledge of Agile software development and the software development life cycle (SDLC).
  • Strong analytical skills, sound judgment, and the ability to work independently and drive projects to completion.
About 10Pearls: 

10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.   

We offer a competitive compensation package, including the below benefits for full-time employees: 

  • Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
  • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
  • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
  • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
  • Employer-paid short-term, long-term, life, and AD&D insurance
  • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
  • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace. 

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