Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
Customer Experience Dealer Performance Metrics Manager The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer ...
Develop and refine safety and comfort metrics for evaluating autonomous vehicle performance across real-world and simulation data. * Build ML and non-ML models to detect unsafe, uncomfortable, or ...
Develop and refine safety and comfort metrics for evaluating autonomous vehicle performance across real-world and simulation data. * Build ML and non-ML models to detect unsafe, uncomfortable, or ...
Develop and refine safety and comfort metrics for evaluating autonomous vehicle performance across real-world and simulation data. * Build ML and non-ML models to detect unsafe, uncomfortable, or ...
Develop and refine safety and comfort metrics for evaluating autonomous vehicle performance across real-world and simulation data. * Build ML and non-ML models to detect unsafe, uncomfortable, or ...
Help define, implement, and maintain metrics that provide visibility into software quality, system performance, and release readiness. * Collaborate with engineers across Perception, Behaviors ...
Help define, implement, and maintain metrics that provide visibility into software quality, system performance, and release readiness. * Collaborate with engineers across Perception, Behaviors ...
Government Programs Claims Analyst - Metrics and Monitoring Number of Positions: 1 Location: Okemos, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana ...
Government Programs Claims Analyst - Metrics and Monitoring Number of Positions: 1 Location: Okemos, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana ...
Government Programs Claims Analyst - Metrics and Monitoring Number of Positions: 1 Location: Okemos, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana ...
Government Programs Claims Analyst - Metrics and Monitoring Number of Positions: 1 Location: Okemos, MI Location Specifics: Hybrid Position Job Summary: At Delta Dental of Michigan, Ohio, and Indiana ...
Cultivation Technician - Metric Focused
Harrison, MI · On-site
$20 - $22/hr
Our company values precision and efficiency, and we thrive on utilizing data-driven metrics to optimize cultivation processes and outcomes. We are committed to sustainable practices and fostering a ...
Quick apply
Cultivation Technician - Metric Focused
Harrison, MI · On-site
$20 - $22/hr
Our company values precision and efficiency, and we thrive on utilizing data-driven metrics to optimize cultivation processes and outcomes. We are committed to sustainable practices and fostering a ...
Machine Tool Builder
Novi, MI · On-site
$19.25 - $24.75/hr
Metric, 3/8" & ½" allen head sockets * Scribe and 6" scale * Tap handle and center punch * Air grinder * ½" torque wrench (certified in-house for use) * Feeler gauges
Machine Tool Builder
Novi, MI · On-site
$19.25 - $24.75/hr
Metric, 3/8" & ½" allen head sockets * Scribe and 6" scale * Tap handle and center punch * Air grinder * ½" torque wrench (certified in-house for use) * Feeler gauges
Machine Tool Builder
Novi, MI · On-site
$19.25 - $24.75/hr
Metric allen wrenches and metric wrenches * Metric tape measure * Metric, 3/8" & ½" allen head sockets * Scribe and 6" scale * Tap handle and center punch * Air grinder * ½" torque wrench ...
Quick apply
Machine Tool Builder
Novi, MI · On-site
$19.25 - $24.75/hr
Metric allen wrenches and metric wrenches * Metric tape measure * Metric, 3/8" & ½" allen head sockets * Scribe and 6" scale * Tap handle and center punch * Air grinder * ½" torque wrench ...
The role will support multiple Business Unit Transport Managers through implementing industry leading metrics, practices, safety and compliance standards. The role will expand and optimize the ...
The role will support multiple Business Unit Transport Managers through implementing industry leading metrics, practices, safety and compliance standards. The role will expand and optimize the ...
Branch Manager
$70K - $85K/yr
The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the ...
Branch Manager
$70K - $85K/yr
The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the ...
National Transportation Director
Detroit, MI · On-site
$170K - $190K/yr
The role will support multiple Business Unit Transport Managers through implementing industry leading metrics, practices, safety and compliance standards. The role will expand and optimize the ...
Quick apply
National Transportation Director
Detroit, MI · On-site
$170K - $190K/yr
The role will support multiple Business Unit Transport Managers through implementing industry leading metrics, practices, safety and compliance standards. The role will expand and optimize the ...
Branch Manager
Saginaw, MI · On-site
$70K - $85K/yr
The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the ...
Branch Manager
Saginaw, MI · On-site
$70K - $85K/yr
The incumbent is provided weekly branch performance metrics to proactively develop and implement improvement measures, using Lean and Six Sigma principles as a tool to refine activities within the ...
Data / BI Analyst (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
Quick apply
Data / BI Analyst (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
IT Security Analyst 3
Dimondale, MI · On-site
Conducts trend analysis, creates dashboards using data scripting to provide metrics on the performance of security responsibilities, and controls, and creates new reports for management based on ...
IT Security Analyst 3
Dimondale, MI · On-site
Conducts trend analysis, creates dashboards using data scripting to provide metrics on the performance of security responsibilities, and controls, and creates new reports for management based on ...
IT Security Analyst 3
Dimondale, MI · On-site
Conducts trend analysis, creates dashboards using data scripting to provide metrics on the performance of security responsibilities, and controls, and creates new reports for management based on ...
Quick apply
IT Security Analyst 3
Dimondale, MI · On-site
Conducts trend analysis, creates dashboards using data scripting to provide metrics on the performance of security responsibilities, and controls, and creates new reports for management based on ...
Business Intelligence Specialist (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. * Use advanced visualization tools like Qlik, Dash Enterprise ...
Quick apply
Business Intelligence Specialist (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. * Use advanced visualization tools like Qlik, Dash Enterprise ...
BI Data Analyst (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
Quick apply
BI Data Analyst (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
Business Intelligence Senior Specialist (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
Quick apply
Business Intelligence Senior Specialist (W2 Position)
Dearborn, MI · On-site
$50 - $55/hr
Own the design, implementation and maintenance of ongoing metrics, reports, analyses and end-user tools to drive key business decisions. Use advanced visualization tools like Qlik, Dash Enterprise ...
Metric Allen Wrenches; Metric Tape Measurer; Metric Wrenches; Metric, 3/8 ", and 1/2 " Allen Head sockets; Scribe; 6 " scale; Tap Handle; Center Punch; Air Grinder; 1/2 " Torque Wrench (certified in ...
Quick apply
Metric Allen Wrenches; Metric Tape Measurer; Metric Wrenches; Metric, 3/8 ", and 1/2 " Allen Head sockets; Scribe; 6 " scale; Tap Handle; Center Punch; Air Grinder; 1/2 " Torque Wrench (certified in ...
Metrics information
See Michigan salary details
$4.61 - $9.18
0% of jobs
$13.49 is the 25th percentile. Wages below this are outliers.
$9.18 - $13.75
27% of jobs
$13.75 - $18.32
0% of jobs
$18.32 - $22.89
0% of jobs
$22.89 - $27.47
0% of jobs
$27.47 - $32.04
16% of jobs
The median wage is $35.24 / hr.
$32.04 - $36.61
10% of jobs
$36.61 - $41.18
0% of jobs
$41.18 - $45.75
0% of jobs
$45.75 - $50.32
1% of jobs
$52.40 is the 75th percentile. Wages above this are outliers.
$50.32 - $54.89
46% of jobs
$4
$36
$54
How much do metrics jobs pay per hour?
What professions make 200,000 a year without a degree?
What is the difference between Metrics vs Data Analyst?
| Aspect | Metrics | Data Analyst |
|---|---|---|
| Primary Role | Define, track, and interpret key performance indicators (KPIs) and metrics | Collect, analyze, and interpret data to support business decisions |
| Required Skills | Understanding of metrics, data visualization, basic analytics | Statistical analysis, data manipulation, reporting tools |
| Work Environment | Business teams, marketing, finance, operations | Data teams, business units, consulting firms |
| Common Certifications | None specific, familiarity with analytics tools | Google Data Analytics, Microsoft Excel, SQL certifications |
Metrics professionals focus on defining and monitoring KPIs to measure performance, while Data Analysts analyze data sets to generate insights that inform strategic decisions. Both roles require analytical skills but differ in scope and focus within the data ecosystem.
How does a Metrics Analyst typically collaborate with other departments to improve business performance?
What is a metric-based job?
What are metrics in a business context?
What are the key skills and qualifications needed to thrive as a Metrics Analyst, and why are they important?
What are metrics in a job?
What is a metrics job description?

Stellantis rating
7.5
Based on 128 frontline employees who took The Breakroom Quiz
15th of 44 rated automakers
Job description
The Customer Experience Dealer Performance Metrics Manager is responsible for developing an interwoven CX strategy with Mopar, TSO, Customer Care, Connected Services/Software Org and Sales channels/stakeholders to collaborate, develop and communicate key customer experience initiatives across Stellantis. The Customer Experience Dealer Performance Metrics Manager serves as the individual driving collaboration with internal stakeholder/stakeholder teams for the overall ideation, development, and production of CX related initiatives. Additional responsibilities will include:
- CX System Harmonization: Oversee the integration of various CX systems such as Survey Dashboard, Text analytics, Incentive Dashboards, etc. Develop a data strategy, including integration with Palantir, to improve analytic tools and identify emerging customer concerns in the field and internal improvement needs.
- Strategic Alliances and CX Liaison: Build strategic alliances with Mopar sales, TSO, Customer Care, and Sales organizations. Serve as the CX liaison for Mopar, TSO, Customer Care, Quality and Connected Services, Software organizations. Ensure cross-communication of annual strategic goals and priorities to facilitate cross-functional integration. Provide syndicated and in-market situation intelligence, CX needs/requirements, implemented solutions, and other relevant network realities throughout the calendar year. Continuous Learning: Engage in continuous learning and stay updated on CX trends, technologies, and professional CX automotive/non-automotive networking.
- Field Operations and Incentives Management: Manage and communicate CX department expectations with Commercial Field Teams. Lead communication and facilitation of incentive program process, and incentive payments. Manage communication channel between HQ CX and Dealership Personnel
- Research, Development, and Data Analysis: Analyze data flows, utilizing tools like Qlik, PowerBI, and Palantir to identify trends and develop next-generation control algorithms. Develop scalable machine learning solutions to address automotive challenges and enhance value across the automotive value chain. Apply advanced visualization techniques to communicate data insights clearly to both technical and non-technical audiences. Monitor key Sales and After Sales performance metrics and J.D. Power performance gaps, driving action with critical stakeholders.
- Customer Journey Insights: Analyze customer journey insights to determine CX, Mopar, TSO, Customer Care, Connected Services, Software, and key internal and external process steps, interactions, and resources needed to strengthen the customer experience in key channels.
- Support Annual Goals: Support Mopar, TSO, Customer Care, and Sales' annual department goals and objectives.
- Performance Institute Collaboration: Collaborate with the Performance Institute's CX Training Brand Manager to ensure annual CX goals and messaging are incorporated throughout the Performance Institute Sales and After Sales curricula, processes, and technologies.
- Stakeholder Communication: Interface with all stakeholders and levels of the organization as required to communicate CX objectives and manage projects to completion.
- Budget and Quality Management: Ensure support and development services are within budget and meet quality criteria and business needs.
- Field Visits: Visit Stellantis dealerships and assembly plants as necessary to identify opportunities/gaps, gather intel, etc.
- Workshop Participation: Attend CX Sales and After Sales related workshops to collaborate with stakeholders
Basic Qualifications:
- Bachelor's degree
- 7+ years of relevant related experience
- Interface with all stakeholders and levels of the organization as required to communicate Customer Experience objectives and manage projects to completion
- Business Center Tracking and Ranking Performance
- Area Manager Training initiatives
- CX Daily Support
- Expertise in CX data
- Support Dealership and internal communications
- Lead coordination, communication, and execution in assigned Business Centers
- Support Sales/Aftersales annual departmental goals and objectives
- Support the development and implementation of annual certification plans
- Support the tracking and analysis of training activities through the development of reporting and certification dashboards
- Attend all required /ongoing CX meetings
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