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Metadata Library Jobs in Tennessee (NOW HIRING)

Ingram Industries

Client Services Coordinator

La Vergne, TN · On-site

$18.35 - $22.20/hr

Maintain knowledge of industry best practices and components of customer success, such as metadata ... Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes ...

Ingram Industries

Service Desk Specialist

La Vergne, TN · On-site

$24.87 - $30.91/hr

... SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize ... Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes ...

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Metadata Library information

What are metadata librarians and what do they do?

Metadata librarians are information professionals who manage and organize metadata, which is data that describes other data, for library collections. They create, edit, and maintain metadata records to ensure resources are discoverable, accessible, and properly described in library catalogs and digital repositories. Their work supports searchability, digital preservation, and resource sharing by applying standards and best practices for cataloging. Metadata librarians often collaborate with IT staff, archivists, and subject specialists to enhance user access to library materials.

What is the difference between Metadata Library vs Metadata Specialist?

AspectMetadata LibraryMetadata Specialist
CredentialsTypically requires a degree in library science, information management, or related fieldsRequires similar credentials, often with additional certifications in data management or information systems
Work EnvironmentLibraries, archives, or information centers managing large metadata collectionsData-driven organizations, digital repositories, or information management teams
Employer & IndustryLibraries, museums, archives, academic institutionsTech companies, publishing, digital content providers
Search & Comparison IntentUnderstanding library metadata management rolesSpecialized data and metadata management tasks

The main difference is that a Metadata Library focuses on managing metadata within library and archival settings, while a Metadata Specialist handles metadata in broader digital and data environments. Both roles require similar credentials but serve different industry needs.

What are some common challenges faced by professionals working in a metadata library role, and how can they be addressed?

Professionals in a metadata library role often encounter challenges such as maintaining consistency and accuracy in metadata standards across diverse collections, keeping up with evolving cataloging guidelines, and integrating new technologies or platforms. Addressing these challenges typically involves ongoing training, collaboration with colleagues to develop clear metadata policies, and staying informed about industry best practices. Regular communication with IT teams and subject specialists is also key to ensuring that metadata effectively supports discoverability and access for library users.

What are the key skills and qualifications needed to thrive as a Metadata Librarian, and why are they important?

To thrive as a Metadata Librarian, you need expertise in cataloging standards (such as MARC, Dublin Core), metadata schema, and information organization, usually supported by a Master's in Library Science or a related field. Familiarity with integrated library systems (ILS), metadata management tools, and knowledge of cataloging software like OCLC Connexion is typical. Attention to detail, analytical thinking, and strong communication skills help ensure accuracy and facilitate collaboration with library staff. These skills and qualities are crucial to maintaining accessible, well-organized digital and print collections that support user discovery and research.
What are popular job titles related to Metadata Library jobs in Tennessee? For Metadata Library jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Metadata Library jobs in Tennessee look for? The top searched job categories for Metadata Library jobs in Tennessee are:
What cities in Tennessee are hiring for Metadata Library jobs? Cities in Tennessee with the most Metadata Library job openings:
Metadata Library jobs near you
Client Services Coordinator

Client Services Coordinator

Ingram Content Group

La Vergne, TN • On-site

$18.35 - $22.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Ingram Content Group rating

7.6

Company rating: 7.6 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

119th of 352 rated logistics

Job description

Company Description
Job Description
Ingram Content Group (ICG)is hiring for a Client Services Coordinator to contribute to our IngramSpark team in LaVergne, TN just outside Nashville.
This individual will support customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingram's business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we can't wait to meet you!
Required Qualifications:
  • High school diploma or GED
  • 1 year customer/client service experience
Preferred Skills:
  • Bachelor's degree
  • Customer-facing experience
  • Experience using critical thinking and problem-solving skills
Key Responsibilities:
  • Acts as the primary and oftentimes sole point of contact for customers.
  • Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
  • Increase sales volume via clarification of special offerings and upselling.
  • Deals with all publisher queries efficiently and accurately on the phone, email and chat.
  • Ensures customer questions and concerns are resolved with a satisfactory resolution.
  • Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
  • Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
  • Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
  • Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
  • Support the drive for sales growth via effective execution of upselling.
  • Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
  • Attend recurring virtual meetings with customers to provide white-glove level of service and support.
  • Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
Hiring Salary Range: $18.35/hr - $22.20/hr. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.
Qualifications
Additional Information
Perks/Benefits:
  • A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
    • 10 vacation days & 10 sick days accrued annually and 3 personal days
    • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
    • Wellness program with access to onsite gym and basketball court for associates
  • Encouraged continued education with our tuition reimbursement program
  • Financial and in-kind opportunities to engage with non-profits in your community
    • Company match program for United Way donations
    • Volunteer opportunities and in-kind drives for non-profits throughout the year
  • Take breaks or brainstorm in our game room with ping pong & foosball
  • Casual Dress Code
The world is reading, and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
  • EOE-Race/Gender/Veterans/Disabled
  • We participate in EVerify.
  • EEO Poster in English
  • EEO Poster in Spanish

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