Manager Customer Service
Sioux City, IA · On-site
Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global ... The role requires strong product & lab workflow expertise, problem-solving & the ability to ...
Manager Customer Service
Sioux City, IA · On-site
Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global ... The role requires strong product & lab workflow expertise, problem-solving & the ability to ...
Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global ... The role requires strong product & lab workflow expertise, problem-solving & the ability to ...
Benefits/Incentive Information If you've worn a pair of glasses, we've already met. We are a global ... The role requires strong product & lab workflow expertise, problem-solving & the ability to ...
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
Lab Manager
Mason City, IA · On-site
$70 - $95/hr
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
Lab Manager
Mason City, IA · On-site
$70 - $95/hr
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
This includes orientation and development of colleagues, directing colleagues in daily work assignments to ensure customer's needs are met and standard work processes are followed, section budgets ...
New
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries. In order to do this, you'll need the following: * Ability ...
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries. In order to do this, you'll need the following: * Ability ...
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries.In order to do this, you'll need the following:Ability to ...
Quick apply
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries.In order to do this, you'll need the following:Ability to ...
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries.In order to do this, you'll need the following:Ability to ...
Operations Technician
Goldfield, IA · On-site
$25/hr
You'll analyze those samples in our modern lab to ensure quality standards are met, while also coordinating chemical and parcel deliveries.In order to do this, you'll need the following:Ability to ...
Certified Medical Assistant - Cascade, IA
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Certified Medical Assistant - Cascade, IA
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Certified Medical Assistant - Cascade, IA
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Quick apply
Certified Medical Assistant - Cascade, IA
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Certified Medical Assistant - Cascade, IA
Cascade, IA · On-site
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Certified Medical Assistant - Cascade, IA
Cascade, IA · On-site
$16 - $20.75/hr
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Laboratory Tech
Atlantic, IA · On-site
$19 - $25.25/hr
You will perform a wide variety of laboratory procedures, ensure quality standards are met, and provide exceptional service to patients and healthcare team members. In this role, you will:
Laboratory Tech
Atlantic, IA · On-site
$19 - $25.25/hr
You will perform a wide variety of laboratory procedures, ensure quality standards are met, and provide exceptional service to patients and healthcare team members. In this role, you will:
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
The physical demands described here are representative of those that must be met by an employee to ... Running machinery in the Machine Room, Gel Lab, and/or Print Lab. * Production floor environment ...
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
Quick apply
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. * General office duties such as obtaining and updating patient demographic and insurance ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. * General office duties such as obtaining and updating patient demographic and insurance ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
... met. May include general office duties such as obtaining and updating patient demographic and ... lab orders. * Collaborate with health care team according to plan of care. * Communicate ...
CMA, LPN, or RN - Podiatry
$16 - $20.75/hr
... met. * May include general office duties such as scheduling and coordinating multiple appointment and creating lab orders. Essential Functions: * Collaborate with health care team according to plan ...
CMA, LPN, or RN - Podiatry
$16 - $20.75/hr
... met. * May include general office duties such as scheduling and coordinating multiple appointment and creating lab orders. Essential Functions: * Collaborate with health care team according to plan ...
Met Lab information
What is a met lab?
Met Lab jobs refer to roles within metallurgical laboratories, where professionals analyze and test metals and alloys to determine their properties, composition, and quality. These positions often include metallurgists, lab technicians, and materials scientists who perform experiments, run tests, and interpret results for industrial applications. Met Lab professionals play a key role in quality control, materials development, and failure analysis across industries such as manufacturing, aerospace, and construction.
What are the key skills and qualifications needed to thrive as a metallurgical laboratory technician?
To succeed as a Metallurgical Laboratory Technician, you need a strong background in materials science, laboratory testing methods, and a relevant technical diploma or degree. Familiarity with analytical instruments such as spectrometers, hardness testers, and metallographic microscopes, as well as proficiency in data analysis software, is typically required. Attention to detail, problem-solving ability, and effective communication are standout soft skills in this role. These competencies are crucial for ensuring accurate test results, maintaining laboratory safety, and supporting quality control in manufacturing or research environments.
What are some common challenges faced by professionals working in a met lab, and how can they be addressed?
Professionals in a Met Lab (Metallurgical Laboratory) often encounter challenges such as maintaining precise testing standards, managing a high volume of sample analyses, and troubleshooting unexpected material properties. Staying updated with industry standards and regular calibration of equipment are crucial for accuracy. Team collaboration is essential, as metallurgists, lab technicians, and quality engineers must frequently communicate to interpret results and solve complex problems. Continuous learning and adherence to safety protocols also support efficiency and professional growth in this environment.
What is the difference between Met Lab vs Materials Testing Technician?
| Aspect | Met Lab | Materials Testing Technician |
|---|---|---|
| Certifications | Often requires certifications like NDT or specific industry training | Typically requires certifications such as NDT or ASTM standards |
| Work Environment | Laboratories, manufacturing plants, quality control labs | Testing facilities, manufacturing sites, quality assurance labs |
| Industry Usage | Used across aerospace, automotive, manufacturing, and construction | Common in construction, manufacturing, and quality assurance sectors |
Both Met Lab and Materials Testing Technician roles involve testing and quality assurance in industrial settings. While they share similar certifications and work environments, Met Lab often refers to the laboratory-based testing process, whereas Materials Testing Technicians may perform on-site or in-lab testing. Understanding these differences helps job seekers identify the right career path in materials testing and quality control fields.
What are popular job titles related to Met Lab jobs in Iowa?
For Met Lab jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Met Lab jobs in Iowa look for?
The top searched job categories for Met Lab jobs in Iowa are:
- Temporary Parasitology Lab Technician
- Hourly Cementing Lab Technician
- No Experience Lab
- Senior Oil Refinery Lab Technician
- Lab Assistant Specimen Processor
- Internship Oil Refinery Lab Technician
- Cannabis Tissue Culture Lab
- Temporary Cementing Lab Technician
- Design Lab Assistant
- Internship Entomology Laboratory Technician
What cities in Iowa are hiring for Met Lab jobs?
Cities in Iowa with the most Met Lab job openings:
Full-time
Medical, Retirement, PTO
Re-posted 10 days ago
Key responsibilities
Serve as the escalation point for complex, high-priority customer issues and communicate updates and resolutions to customers
Investigate delayed or problematic orders on the production floor, identify root causes, and partner with cross-functional teams to resolve issues
Manage a team of Customer Care Agents by assigning tasks, setting priorities, monitoring activities, and tracking team performance KPIs
EssilorLuxottica rating
7.1
Based on 299 frontline employees who took The Breakroom Quiz
9th of 40 rated optical retailers
Job description
Requisition ID: 937913
Store #: E05359 Customer Satisfaction STJOS
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab operations to resolve technical issues, expedite delayed orders & ensure efficient, accurate production flow. The role requires strong product & lab workflow expertise, problem-solving & the ability to identify root causes of production delays or errors, playing a critical role in protecting customer satisfaction & driving continuous improvement.
This role may also lead a team, depending on lab volume, focused on day-to-day execution of escalated customer issues.
MAJOR DUTIES AND RESPONSIBILITIES
Customer Escalation
Lab & Production Coordination
Production Workflow Monitoring & Reporting
Customer Experience & Process Improvement
Customer Service Support
Team Leadership
BASIC QUALIFICATIONS
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Store #: E05359 Customer Satisfaction STJOS
Position:Full-Time
Total Rewards: Benefits/Incentive Information
If you've worn a pair of glasses, we've already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.
With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one-on-one, developing professional relationships based on trust and care.
Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Customer Care Manager owns the customer experience within lab operations & is the escalation point for complex customer issues. This role bridges customer service & lab operations to resolve technical issues, expedite delayed orders & ensure efficient, accurate production flow. The role requires strong product & lab workflow expertise, problem-solving & the ability to identify root causes of production delays or errors, playing a critical role in protecting customer satisfaction & driving continuous improvement.
This role may also lead a team, depending on lab volume, focused on day-to-day execution of escalated customer issues.
MAJOR DUTIES AND RESPONSIBILITIES
Customer Escalation
- Serve as the escalation point for complex, high-priority customer issues; determine case next steps
- Communicate directly with customers to provide updates & resolutions
- Maintain accurate documentation of escalations, resolutions & follow-up actions in CRM systems
- Own end-to-end case management to ensure timely resolution & adherence to service standards
Lab & Production Coordination
- Investigate delayed or problematic orders on production floor
- Identify root causes of late or stalled jobs; take action as needed
- Partner with cross-functional teams (Pricing, Finance, Sales, Account Setup, etc.) to resolve issues
- Collaborate with lab teams to ensure accurate & timely resolution
Production Workflow Monitoring & Reporting
- Maintain daily reporting on escalated jobs
- Track progress of escalated orders & communicate risks or delays proactively
- Participate in daily production meetings to highlight priorities & support resolution
Customer Experience & Process Improvement
- Act as the voice of the customer by identifying recurring issues & advocating for workflow or quality improvements
- Contribute to root-cause analysis through accurate data capture & follow-up
- Support continuous improvement focused on work simplification, cost reduction & service effectiveness
- Maintain close partnership with lab GM on customer experience issues & resolutions
Customer Service Support
- Perform customer service activities related to escalated orders
- Educate customers on product options, ordering processes & policies to resolve issues
Team Leadership
- Manage a team of Customer Care Agents
- Assign tasks, set priorities & monitor daily activities
- Track KPIs for team performance
BASIC QUALIFICATIONS
- Bachelor's degree in Business Administration or related field
- 6+ years of customer service or call center experience
- 4+ years of optical experience (customer service, lab operations, or related)
- 2+ years of people management experience
- Strong understanding of lab workflows
- CRM platforms & telephony systems experience
- Excellent communication skills & customer-centric mindset
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
What EssilorLuxottica employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About EssilorLuxottica
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
10,000+ Employees
Headquarters location
Dallas, TX, US