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Mercy Hospital St. Louis | Full-Time

At Mercy, every interaction matters. Our Gift Shop plays an important role in supporting patients, families, visitors, and co-workers by providing a welcoming retail experience and access to thoughtful products during their healthcare journey. As a Retail Inventory Control team member, you will serve as the primary resource for inventory management, merchandise receiving, ordering, and retail support operations while helping ensure exceptional customer service.

This position is responsible for monitoring and maintaining all aspects of inventory control for the Mercy Hospital St. Louis Gift Shop, including ordering, receiving, inventory management, stock accuracy, and merchandise organization. The individual in this role will also provide excellent customer service and perform cashiering and retail sales functions. All responsibilities are performed in a manner consistent with Mercy's mission, values, and Service Standards.

• Maintain accurate inventory records and product data utilizing the Yellow Dog Inventory System.
• Monitor inventory levels and coordinate the ordering of merchandise to ensure appropriate stock availability.
• Perform routine cycle counts and inventory audits to maintain inventory accuracy.
• Investigate and resolve inventory discrepancies, shortages, overages, and receiving issues.
• Maintain inventory integrity through accurate documentation and reporting processes.
• Assist with inventory management and product updates for the Gift Shop website and online sales channels.

• Receive, inspect, and process incoming merchandise shipments.
• Verify purchase orders and packing slips for accuracy.
• Identify and document shipping discrepancies, damaged goods, mis-shipped merchandise, and vendor errors.
• Communicate directly with vendors regarding returns, replacements, credits, and inventory concerns.
• Ensure merchandise is properly labeled, stocked, organized, and displayed according to department standards.
• Maintain clean, organized, and secure storage and stockroom areas.

• Deliver exceptional customer service to patients, visitors, co-workers, and vendors.
• Greet customers and assist with product selection and purchasing decisions.
• Answer incoming telephone calls and respond to customer inquiries professionally and courteously.
• Operate point-of-sale systems and perform a full range of cashiering functions.
• Process sales transactions, returns, exchanges, and gift purchases accurately.
• Support daily retail operations and special promotions as needed.

• Maintain accurate inventory, receiving, and retail records.
• Ensure compliance with Mercy policies, procedures, safety standards, and retail best practices.
• Maintain confidentiality and professionalism in all business interactions.
• Assist with department projects and perform other duties as assigned.

• High School Diploma or equivalent.
• Experience with inventory control in a retail environment.
• Basic accounting or inventory reconciliation experience.
• Proficiency with computer systems and Microsoft Office applications.
• Strong organizational, problem-solving, and time management skills.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and work independently.

• Previous experience utilizing the Yellow Dog Inventory System.
• Experience with website inventory management and retail e-commerce support.
• Previous hospital, healthcare, or gift shop retail experience.

• Mission-driven organization committed to compassionate care.
• Opportunity to support patients, families, and co-workers through meaningful service.
• Collaborative and supportive team environment.
• Professional growth and development opportunities.
• Comprehensive benefits package for eligible co-workers.

Join Mercy Hospital St. Louis and help ensure our Gift Shop operates efficiently, accurately, and with the exceptional service our patients, visitors, and co-workers have come to expect.