Merchant Support Coordinator Jobs (NOW HIRING)

Responsibilities
About the Team The TikTok Shop US Operations team is responsible for building a reliable and scalable fulfillment network that delivers a high-quality experience for merchants and customers. The team works closely with fulfillment centers (FCs), logistics service providers (LSPs), Merchant teams, and Quality teams to manage operational exceptions, improve processes, and ensure service-level performance. As a Project Intern, you will have the opportunity to participate in merchant support and fulfillment operations projects, gain hands-on experience in exception management and warehouse operations, and develop a deeper understanding of end-to-end e-commerce fulfillment. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities - Support daily monitoring and resolution of inbound, outbound, and inventory-related exceptions across fulfillment centers. - Assist in coordinating with Merchant, Quality, FC Operations, and LSP teams to resolve merchant and logistics issues within SLA targets. - Track exception cases and operational performance, identify recurring issues, and support root cause analysis and corrective actions. - Monitor return processing and dwell time across FCs and coordinate with cross-functional teams to resolve long-tail exceptions. - Support the analysis of site performance metrics and identify potential service-level risks. - Collect merchant, FC, and LSP feedback to identify opportunities for process and merchant experience improvement. - Assist in developing and optimizing SOPs for exception handling, returns, and other operational processes. - Support on-site operational monitoring and follow up on identified issues with relevant stakeholders.
Qualifications
Minimum Qualifications - Currently pursuing a Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, or a related field. - Strong problem-solving skills with attention to detail and a strong sense of ownership. - Strong communication and coordination skills with the ability to work across multiple stakeholders. - Ability to work effectively in a fast-paced operational environment. - Ability to work on-site for at least 4 full working days per week; 5 days preferred. - Able to commit to an internship period of no less than 3 months. Preferred Qualifications - Previous internship or project experience in e-commerce, logistics, fulfillment, warehouse operations, or merchant/customer support. - Familiarity with inbound, outbound, returns, and warehouse exception-handling processes. - Experience working with cross-functional teams or external logistics partners. - Basic data analysis skills using Excel or other analytical tools. - Interest in e-commerce logistics and merchant experience.
Job Information
[For Pay Transparency]Compensation Description (Hourly) - Campus Intern
The hourly rate range for this position in the selected city is $23.75- $23.75.
Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year). Interns who are not working 100% remote may also be eligible for housing allowance.
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at