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Merchant Support Analyst Jobs (NOW HIRING)

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... merchants. InComm Payments is highly focused on our people and their growth, and we work hard to ... Our team provides global support for mobile & web-based applications and we engage with retailers ...

InComm Payments

Product Support Analyst I

Sandy, UT · On-site

... merchants. InComm Payments is highly focused on our people and their growth, and we work hard to ... Our team provides global support for mobile & web-based applications and we engage with retailers ...

General Beverage

I.T. Support Analyst

Oshkosh, WI · On-site

... merchandise, and sell consumer products in the beverage category. We proudly employ 900 employees ... The IT Support Analyst provides technical assistance and support to end-users, ensuring the smooth ...

Jobsbridge

Business Analyst

San Jose, CA · On-site

Onboarding/merchant support: Develop process to improve onboarding and customer support for Point ... Qualifications Business Analyst, Pricing Additional Information Multiple Openings

Rain

Fraud Risk Support Analyst

New York, NY · On-site

$100K - $130K/yr

... 175 million merchant locations in over 220 countries and territories. Built natively for ... We are a pillar of the business supporting new products and ensuring their success. Rain's next ...

AEG

Jr. Sales Support Analyst, E-Commerce

Stoughton, MA · On-site

$57K - $63K/yr

JR. SALES SUPPORT ANALYST, ECOMMERCE NON-EXEMPT Who we are: At Franklin Sports, Inc. we believe ... Execute weekly merchandising updates to Amazon and Walmart. This includes weekly item availability ...

PGA TOUR Superstore, Inc

Support merchandise strategies for a defined category, vendor group, or smaller assigned business ... Strong analytical and business support skills, with the ability to interpret performance trends ...

PGA TOUR Superstore

Associate Merchant

Roswell, GA · On-site

Merchandise Strategy Support & Assigned Category Execution: * Support merchandise strategies for a ... Strong analytical and business support skills, with the ability to interpret performance trends ...

Victoria's Secret

Merchant, PINK Beauty

New York, NY · On-site

$105K - $149K/yr

The Merchant supports the leadership team in prioritizing workload and plays a supportive role in ... Responsible for ongoing trend analysis and reporting, inclusive of competitive landscape ...

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How much do merchant support analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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Infographic showing various Merchant Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Product Support Analyst I

Sandy, UT • On-site

InComm Payments
Finance and Insurance • 1 - 5K employees
Learn more about InComm Paymentsexternal

Full-time

Re-posted 22 days ago

InComm Payments rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
InComm Payments is looking for highly motivated candidates wanting to expand their knowledge in the growing FINTECH industry. Our team provides global support for mobile & web-based applications and we engage with retailers worldwide with terminal and point of sale solutions. We problem solve and create solutions related to InComm Prepaid Products (Virtual, Gaming, Gift, Health, General-Purpose, & Financial Reloadable cards). We are continuously expanding our support activities with new products, and we work in a multi-cultural, multilingual environment.
We are looking for fully bilingual (English/Spanish) or trilingual (English/Spanish/French) that wants to help us deliver outstanding Operational Support.
  • Bilingual-English/Spanish - Required.
  • Trilingual-English/Spanish/French - Preferred.

-The shift will be Tuesday through Saturday 9:30AM to 6:00PM
-Training for this position will require a flexible schedule. The training will generally be Monday through Friday 8:00AM-4:30PM. The training may last 2-3 months.
Responsibilities
General Functions:
  • Provide elevated support for inquiries through inbound/outbound telephone calls, e-mail from corporate clients, consumers, retailers, financial institutions, health partners and business partners.
  • Troubleshoot store-based terminal issues, diagnose connectivity issues, troubleshoot point-of-sale-activation issues, and assist merchants when they have issues with their POS terminals, account updates, card orders, invoicing.
  • Document activities in the call management and ticketing system as required.
  • Understand, utilize, and adhere to the Financial Services industry protocols.
  • Other tasks and responsibilities as assigned by leadership team.

Qualifications
  • 1+ years of experience in customer service.
  • Excellent verbal and written communication.
  • The ability to provide outstanding customer service.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills preferred.
  • Ability to analyze and solve problems.
  • Multi-task in a fast-paced and changing environment.
  • Work prioritization and time management skills.
  • Bilingual-English/Spanish - Required.
  • Trilingual-English/Spanish/French - Preferred

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.
*This position is eligible for the Employee Referral Bonus Program - Tier II
#LI-LW1

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