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Merchant Service Technical Support Jobs (NOW HIRING)

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy ... As a key member of the Global Service Team, this role works closely with customers and internal ...

Atlas Copco Holding GmbH

You will report to the Field Service Manager. You will * Serve as a primary technical resource for customers and field service personnel, providing troubleshooting and support for centrifugal ...

Pavago

Technical Support Specialist

Jira Service Desk * ServiceNow * Troubleshoot: * login issues * password resets * connectivity ... Technical Support * IT Helpdesk * SaaS Support * Customer-Facing Troubleshooting Technical Skills

AAON, Inc.

Lead Technical Support Specialist

Tulsa, OK · On-site

This role contributes to organizational objectives by improving service quality, supporting team development, resolving complex customer issues, and ensuring consistent execution of technical support ...

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Merchant Service Technical Support information

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How much do merchant service technical support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for merchant service technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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For Merchant Service Technical Support jobs, the most frequently searched job titles are:

Infographic showing various Merchant Service Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Enterprise Service Technical Support Subject Matter Expert (SME)

Sumter, SC • On-site

SMS Data Products Group, Inc.
IT Services • 501 - 1,000 employees
Learn more about SMS Data Products Group, Inc.external

Full-time

Re-posted 14 days ago

Job description

SMS is hiring Enterprise Service Technical Support SME's to support our AFCENT NOSC contract at Shaw Air Force Base. AFCENTs mission is to deliver combat-ready air, space, communications, and cyberspace capability for USCENTCOM, helping maintain security and stability throughout Southwest Asia. We support the AFCENT Commander, USCENTCOM, coalition and joint partners, and warfighters who rely on NIPRNet, SIPRNet, partner networks, and other command-and-control systems. The AFCENT NOSC program is focused on running and protecting a 24/7 enterprise network and systems operations, including cybersecurity, engineering, maintenance, and technical support, keeping the AFCENTs theater communications and IT infrastructure ready, secure, and available to effectively execute the AFCENT mission.

Job Responsibilities

  • Provide 24/7 Tier 2 enterprise IT help desk support.

  • Provide continuous collaboration support and address escalated issues involving complex systems, network hardware, software, services, and voice/video troubleshooting.

  • Document processes and logic diagrams for regularly accomplished tasks on the NOSC operations floor as well as processes utilized by support technicians.

  • Research and analyze network topology via NOSC automated toolsets and a myriad of networking metrics to ascertain connectivity, topology, and status to recognize sub- standard network performance.

  • Develop reports and trend analysis documentation on bandwidth and network security incidents.

  • Utilize the Firewall toolset to accurately analyze and report on the overall health of local and deployed firewalls.

  • Perform enterprise-level firewall fault isolation and correction to include troubleshooting ACLs affecting other network traffic.

  • Perform local installation and local and remote administration of firewalls.

  • Develop and maintain training plans for all operations floor positions and train operations personnel on new system installations and operating application upgrades.

  • Provide General IT Management and Networking support.

  • Provide LAN and WAN Enterprise support.

  • Provide general O&M support as required.

  • Provide documentation support as required.

  • Provide meetings/briefings support as required.

  • Provide functional training support as required.

  • Provide CONUS TDY support as required.

Required Qualifications

  • Associates in related field and 3 or more years relevant experience or 5 or more years relevant experience

  • Unix/Linux and Firewall experience

  • LAN and WAN Enterprise support experience.

  • Must possess experience and demonstrate an understanding with installation of Microsoft Windows Server in Host and Compute Environments, and Windows Server using server images.

  • Experience with implementation of storage solutions, high availability, Domain Name Systems (DNS), Dynamic Host Configuration Protocol (DHCP), network connectivity and remote access solutions, core and distributed network solutions, advance network infrastructure, and maintain and monitor server environments.

  • Must possess experience and demonstrate an understanding with managing Microsoft users and permissions, creating active directory domain services (AD DS) forests, designing server infrastructure, troubleshooting, protecting network, and user data.

Certifications Required

  • Cisco Certified Network Associate (CCNA)

  • VCTA or extensive VMWare experience

  • ITIL Foundation Certification - Candidate has up to 60 days to acquire ITIL Foundation certification after start.

Clearance Required

  • Department of Defense Secret security clearance or the ability to obtain an Interim Secret clearance.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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