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Merchant Relationship Manager Jobs in Midvale, UT

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Merchant Relationship Manager information

See Midvale, UT salary details

$26.4K

$76.1K

$132.5K

How much do merchant relationship manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for merchant relationship manager in Midvale, UT is $76,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $99,500.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What job categories do people searching Merchant Relationship Manager jobs in Midvale, UT look for?

The top searched job categories for Merchant Relationship Manager jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Merchant Relationship Manager jobs?

Cities near Midvale, UT with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you
Infographic showing various Merchant Relationship Manager job openings in Midvale, UT as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,114 per year, or $36.6 per hour.

Business Service Officer

Hercules First Federal Credit Union

Taylorsville, UT • On-site

Full-time

Posted 19 days ago

Job description

POSITION SUMMARY

The Business Services Officer (BDSO) serves as the primary relationship manager for Hercules First Federal Credit Union's business and high-balance deposit members. This role is responsible for both growing the credit union's membership base and deepening relationships with existing accounts.

The BDSO functions as a trusted advisor to business owners and operators - understanding their operational needs and recommending the right combination of deposit accounts, cash management tools, merchant services, payroll solutions, and other business-facing products. Though business lending is handled by a separate lending team; the BDSO partners closely on referrals and joint member relationships.

ESSENTIAL DUTIES & RESPONSIBILITIES

Business Relationship Management

  • Serve as the primary point of contact for business member accounts and services, providing proactive, high-touch experience to ensure smooth and effective on-boarding of new business and high balance members.
  • Conduct periodic business reviews with members to assess evolving needs and identify opportunities to deepen the relationship.
  • Respond to member inquiries, resolve issues, and coordinate internal resources to deliver timely solutions.
  • Maintain accurate relationship notes and account activity records in the credit union system.

Business Development & Membership Growth

  • Identify and pursue opportunities to onboard new business members through referrals, community outreach, and networking.
  • Represent Hercules at local business events, chambers of commerce, and community organizations.
  • Collaborate with branch staff and the lending team to generate and receive cross-referrals.
  • Track pipeline activity and report on new business membership growth to the VP of Lending

Branch Support & Member Onboarding

  • Serve as the subject matter expert and primary resource for branch staff when onboarding new businesses and high value members.
  • Assist branches in completing business account opening documentation accurately, including entity verification, beneficial ownership, and required disclosures.
  • Provide training and ongoing coaching to branch personnel on business membership eligibility, account types, and service offerings.
  • Conduct joint onboarding appointments with branch staff for complex or high-value business relationships.

Business Deposit & Cash Management Services

  • Open and service business checking, savings, money market, and certificate accounts in accordance with Hercules policy and BSA/AML requirements
  • Present and onboard business members to cash management tools including ACH origination, wire transfers, remote deposit capture (RDC), and online/mobile banking.
  • Facilitate merchant services and payroll processing partnerships, coordinating with third-party vendors as applicable.

Compliance & Documentation

  • Ensure all business account openings comply with BSA/AML requirements including beneficial ownership (CDD/EDD) rules and OFAC screening.
  • Maintain current knowledge of NCUA member business services regulations and applicable Hercules policies and procedures.
  • Complete required documentation accurately and on time; support internal audit and exam readiness

Collaboration & Internal Partnership

  • Partner with the business lending team on joint member relationships; provide warm referrals for loan needs.
  • Work with marketing on business-focused campaigns, promotions, and member communications.

QUALIFICATIONS

Required

  • Bachelor's degree in business administration, accounting or equivalent work experience.
  • 2-5 years of experience in a business banking, commercial deposit, or member business services role at a credit union, bank, or financial institution.
  • Working knowledge of business deposit products, cash management services, and merchant/payroll service offerings.
  • Familiarity with BSA/AML compliance requirements, including beneficial ownership rules.
  • Working knowledge of cash flow tools and methods as well as underwriting for risk management related to deposit and business accounts/services.
  • Strong interpersonal and relationship-building skills with the ability to engage business owners and other high value members confidently.
  • Self-motivated with the ability to manage a portfolio of relationships and prioritize independently.
  • Proficiency in Microsoft Office; comfortable learning new core banking or CRM systems.

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