ZipRecruiter

Log In

1

Merchant Relationship Manager Jobs in Midvale, UT

Route

Customer Success Manager

Lehi, UT · On-site

$120 - $130/hr

Customer Success Manager Lehi, Utah, United States; New York, New York, United States Role Overview ... Identify growth opportunities and partner with Account Executives to expand merchant relationships.

next page

Showing results 1-20

All JobsMerchant Relationship JobsMerchant Relationship Manager JobsMerchant Relationship Manager Jobs in Midvale, UT

Merchant Relationship Manager information

See Midvale, UT salary details

$26.4K

$76.1K

$132.5K

How much do merchant relationship manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for merchant relationship manager in Midvale, UT is $76,114.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $99,500.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What job categories do people searching Merchant Relationship Manager jobs in Midvale, UT look for?

The top searched job categories for Merchant Relationship Manager jobs in Midvale, UT are:

What cities near Midvale, UT are hiring for Merchant Relationship Manager jobs?

Cities near Midvale, UT with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you
Infographic showing various Merchant Relationship Manager job openings in Midvale, UT as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $76,114 per year, or $36.6 per hour.

Regional Sales Director

American First Finance

Salt Lake City, UT • On-site

$90K/yr

Full-time

Posted 4 days ago

Job description

Regional Sales Director
At American First Finance (AFF), theRegional Sales Director (RSD)plays a critical leadership role in driving sales success within an assigned geographical region. This dynamic position involves overseeing a team ofArea Sales Representatives (ASRs)who cultivate and maintain strong relationships with merchants, ensuring the successful promotion and utilization of AFF's financial programs. Base pay is $90,000 with earnings bonus up to a total of $120,000 OTE.
The RSD is responsible forhiring, training, and coachingsales teams to improve performance while actively monitoring sales activity to achieve regional growth targets. With a focus onstrategic problem-solving and innovative thinking, the RSD must effectively navigate challenges, develop creative solutions, and maximize merchant engagement.
A core aspect of this role is delivering afirst-class customer experiencethat aligns with AFF's values while also driving merchant relationship profitability. By influencing key accounts throughprogram marketing, utilization, and revenue generation, the RSD ensures that AFF's financial solutions make a meaningful impact for both merchants and customers alike.
Roles and Responsibilities
  • Recruit, train, and developa high-performing team ofArea Sales Representatives (ASRs)to drive business growth.
  • Leverage AFF's Customer Relationship Management (CRM) toolsfor efficient sales tracking and performance monitoring.
  • Engage business ownersby understanding their needs and demonstrating how AFF can help them attract more customers and increase revenue.
  • Build and nurture relationshipswith existing clients, ensuring high levels of satisfaction and long-term retention.
  • Conductfield observationswith each ASR to assess and enhance sales performance.
  • Providehands-on supportin launching new merchant partnerships and delivering comprehensive training to ensure program success.
  • Coach ASRson effective sales presentations, goal achievement, and relationship-building with key account contacts, using data-driven insights to enhance performance.
  • Analyze key sales datato optimize market penetration and maximize impact.
  • Plan and lead effective sales meetingsin alignment with AFF compliance policies and regional objectives.
  • Collaborate with internal teams(Marketing, Training, Merchant Care, and Sales Operations) to execute strategic initiatives and address opportunities.
  • Manage regional budgets and resources efficientlyto maximize return on investment (ROI).
  • Maintainintegrity and accountability, ensuring compliance with company policies and industry regulations.
  • Meet and exceedestablished sales targets through effective leadership and execution.
  • Performother duties as assignedto support the organization's growth.
Qualifications
  • Proven leadership skillswith the ability tomotivate, mentor, and drivehigh-performance sales teams.
  • Bachelor's degree preferredbut not required.
  • Minimum of 7 years of successful sales management experienceor equivalent.
  • Track record of sustained high performancewith strong adaptability and a growth mindset.
  • Ability tocollaborate with internal teams(Marketing, Training, Sales Operations) to achieve corporate objectives.
  • High energy, organizational skills, and unwavering integrity.
  • Customer-focused mindsetwith a sense of urgency and problem-solving ability.
  • Strongbusiness acumenand understanding of market opportunities.
  • Thrives in a fast-paced, results-driven environmentwith a competitive mindset.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint).
  • Excellent relationship-building skillswith a commitment to responsiveness and follow-up.
  • Valid driver's license and car insurancefor regional travel.
  • Experience in acommission-based sales environmentinvolving a mix of cold, warm, and hot leads.
  • Financial acumento manage budgets and resources effectively for maximum impact.
  • Data-driven mindsetwith analytical capabilities to leverage metrics for strategic decision-making
Bonus Skills
  • Extensive experience inB2B sales, negotiation, and closing deals.
  • Strong background inretail consumer finance, merchant services, or SaaS sales.
This role requires aproactive, strategic leaderwho canempower teams, foster strong business relationships, and drive measurable growth. If you thrive in a high-energy, fast-paced environment and have a passion for sales leadership,American First Finance is the place for you!
About FirstCash Holdings, Inc.
FirstCash Holdings, Inc. is theleading international operator of pawn storesand a premier provider oftechnology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.
Withover 3,000 pawn storesacross29 U.S. states, the District of Columbia, and Latin America-including Mexico, Guatemala, Colombia, and El Salvador-FirstCash offers a diverse selection ofpre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores providesmall, non-recourse pawn loanssecured by pledged personal property, offering accessible financial solutions to the communities we serve.
Through our wholly owned subsidiary,American First Finance (AFF), FirstCash also deliverslease-to-own and retail finance payment solutionsfor consumer goods and services. With anationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.
With a workforce of approximately20,000 employeesacross the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both theS&P MidCap 400 Index and the Russell 2000 Index, reflecting our strength and stability in the market.
Join FirstCash and be part of a company that values integrity, customer service, and growth.
---------------------------------------
Note:The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.
Submission of your application confirms your "opt-in" desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job you applied for and other potential opportunities available at FirstCash. Message and data rates may apply. You can unsubscribe to text messages by replying STOP to the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visithttps://firstcash.com/privacy-policyfor additional questions or information.
FirstCash Holdings, Inc. is an Equal Opportunity Employer
FirstCash Holdings, Inc. is committed to the full inclusion of all qualified individuals. In keeping with this commitment, FirstCash will ensure that individuals with disabilities are provided with reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process; to perform the essential functions of the job; and/or to receive all other benefits and privileges of employment, please contact Human Resources atRecruiter_US@firstcash.comor (800)645-2611 Ext. 1

Apply