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Merchant Relationship Manager Jobs in Virginia (NOW HIRING)

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Merchant Relationship Manager information

See Virginia salary details

$27.8K

$80K

$139.3K

How much do merchant relationship manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for merchant relationship manager in Virginia is $80,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a Merchant Relationship Manager do?

A Merchant Relationship Manager is responsible for building and maintaining strong partnerships with merchants or vendors, typically for banks, payment processors, or e-commerce platforms. Their role involves onboarding new merchants, addressing their needs, providing ongoing support, and ensuring smooth transaction processes. They also work to resolve issues, monitor merchant performance, and identify opportunities for growth or improvement in the business relationship.

What skills and qualifications are needed to thrive as a Merchant Relationship Manager?

To thrive as a Merchant Relationship Manager, you need strong sales acumen, a solid understanding of payment processing, and typically a bachelor’s degree in business or a related field. Familiarity with CRM software, POS systems, and payment gateway platforms is highly valuable. Excellent communication, negotiation, and problem-solving skills help build trust and long-term partnerships with merchants. These skills are crucial for driving merchant satisfaction, retention, and business growth in a competitive payments landscape.

How does a Merchant Relationship Manager typically collaborate with other departments to support merchant growth?

Merchant Relationship Managers frequently work alongside sales, marketing, product, and customer support teams to deliver comprehensive solutions for merchants. By coordinating with sales, they identify new partnership opportunities; with marketing, they help design promotional campaigns tailored to merchant needs; with product teams, they relay merchant feedback to guide development; and with customer support, they assist in resolving complex issues. This cross-functional collaboration ensures merchants receive consistent, high-quality service and helps drive mutual business growth.

What is the difference between Merchant Relationship Manager vs Sales Manager?

AspectMerchant Relationship ManagerSales Manager
Primary FocusManaging and nurturing relationships with merchants to ensure satisfaction and retentionDriving sales, acquiring new clients, and meeting revenue targets
Required SkillsCustomer service, communication, relationship management, industry knowledgeSales techniques, negotiation, leadership, target-driven mindset
Work EnvironmentClient-facing, account management, ongoing relationship developmentTeam management, sales strategy, prospecting and closing deals
Industry UsageCommon in payment processing, e-commerce, and merchant servicesWidespread across various industries including retail, tech, and services

While both roles involve client interaction, the Merchant Relationship Manager focuses on maintaining and strengthening existing merchant accounts, whereas the Sales Manager emphasizes acquiring new clients and increasing sales. Understanding these differences helps in choosing the right career path or job focus within the industry.

What is the role of a merchant relationship manager?

A merchant relationship manager is responsible for building and maintaining strong relationships with merchants or clients, ensuring their needs are met and fostering loyalty. They often analyze sales data, provide support, and collaborate with internal teams to optimize merchant performance and satisfaction.

What are popular job titles related to Merchant Relationship Manager jobs in Virginia?

For Merchant Relationship Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Merchant Relationship Manager jobs in Virginia look for?

The top searched job categories for Merchant Relationship Manager jobs in Virginia are:

What cities in Virginia are hiring for Merchant Relationship Manager jobs?

Cities in Virginia with the most Merchant Relationship Manager job openings:

Merchant Relationship Manager jobs near you

Category Merchant - Seasonal

Dollartree

Chesapeake, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,519 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

Category Merchant - Seasonal

Your merchandise planning, assortment planning, and category management experience along with your market and trend analysis experience make you a great fit for our DT Category Merchant position. Join our dynamic team today and find a rewarding career with a company that values you and all you bring to the table.About Your Role:As a DT Category Merchant at Dollar Tree's corporate office, you'll develop the assortment, execute the merchandising strategy, and implement merchandising plans for Dollar Tree stores. Your day-to-day job duties include, but are not limited to, the following:Category Strategy & Product Management
  • Consult on the definition of the Category Strategy for their respective Category and ensuring that this strategy aligns with the corporate strategy and meets targeted financial objectives.
  • Responsible for the assortment definition and product selection for the banners, channels, countries and departments they manage, ensuring that the assortment aligns with targets.
  • Responsible for identifying, developing and procuring products to drive the success and performance of their assigned banners/channels/countries/departments (i.e. their "assigned responsibilities").
  • Responsible for collaborating with the Global Sourcing organization to identify new sources of supply, prepare for buying trips, select vendors, and negotiate costs for their assigned responsibilities.
  • Consulted on all financial and assortment planning activities for their assigned responsibilities. Ensure plans align with the Category Strategy and business objectives, and that buys align with assortment targets.
  • Responsible for signing off on all plan-o-guides, display guides, flow guides, and planners for their assigned responsibilities prior to communication to stores.
  • Responsible for collaborating with the Global Sourcing organization to manage and direct relationships and performance of those vendors that support their assigned responsibilities.
  • Responsible for the selection of all products from their assigned responsibilities that are included in a promotional program. Responsible for ensuring the products are appropriately represented in a promotion.
Business Performance & Team Leadership
  • Responsible for conducting Weekly Business Reviews of their assigned responsibilities. Consulted on the Monthly P&L Performance Reviews of their assigned responsibilities.
  • Consulted on activities related to leading, mentoring and providing guidance to the Category Team as well as training and developing the Merchandising organization.
  • Responsible for identifying potential Merchandising business and systems improvement initiatives.
Start Rate = $125,000-$160,000K based on experience plus 25% bonus and equity.The company offers Health, Dental, & Vision, a flexible spending account, life and disability insurance benefits, a 401k plan, PTO, paid holidays annually, and an employee stock purchase plan.Full time500 Volvo Parkway,Chesapeake,Virginia 23320BuyingDollar Tree

What Dollar Tree employees say

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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