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Merchant Advocate Jobs (NOW HIRING)

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

... Advocate (CA) inbox monitoring. * Maintain full coverage of all daily responsibilities when a ... Route all outbound customer and merchant correspondence exclusively through the CA shared inbox.

The Select Group

Brand Advocate

Atlanta, GA · On-site

Brand Advocate Associate Requirements * 2+ years of experience in e-commerce, marketing, product content management, data management or merchandising * Experience working with Retail eCommerce Data ...

Verlo Mattress of Rogers

Sleep Advocate

Rogers, AR · On-site

$14 - $20/hr

Our advocates help local community members by informing them of the best way to get a great night ... Assists with inventory, including receiving and stocking merchandise. * Assists with product ...

Lowe's

Mgr-Digital Brand Advocate

Mooresville, NC

$101K - $168K/yr

Your Impact The Mgr-Digital Brand Advocate works with strategic suppliers, Enterprise Item Content, Supply Chain, IT, Online and Merchandising to optimize brand-focused, online customer experiences ...

Lowe's

Mgr-Digital Brand Advocate

Mooresville, NC

Your Impact The Mgr-Digital Brand Advocate works with strategic suppliers, Enterprise Item Content, Supply Chain, IT, Online and Merchandising to optimize brand-focused, online customer experiences ...

Lowe's

Mgr-Digital Brand Advocate

Mooresville, NC · On-site

Your Impact The Mgr-Digital Brand Advocate works with strategic suppliers, Enterprise Item Content, Supply Chain, IT, Online and Merchandising to optimize brand-focused, online customer experiences ...

HD Supply

Associate Merchant

Atlanta, GA · On-site

Job Summary Responsible for establishing merchandising objectives for a category or categories of ... advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment ...

HD Supply

Associate Merchant

Jacksonville, FL · On-site

Job Summary Responsible for establishing merchandising objectives for a category or categories of ... advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment ...

HD Supply

Associate Merchant

Atlanta, GA · On-site

Job Summary Responsible for establishing merchandising objectives for a category or categories of ... advocacy for every HD Supply associate. We value the diversity of our people. Equal Employment ...

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Merchant Advocate information

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How much do merchant advocate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for merchant advocate in the United States is $21.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Merchant Advocate, and why are they important?

To thrive as a Merchant Advocate, you typically need a solid understanding of payment processing, contract negotiation, and merchant services, often supported by experience in sales or customer service. Familiarity with point-of-sale (POS) systems, payment gateways, and CRM platforms is commonly required. Strong interpersonal, problem-solving, and communication skills help build trust and effectively represent merchant interests. These abilities are crucial for ensuring merchants receive optimal solutions, fostering long-term relationships, and navigating the complexities of payment processing.

What are some common challenges Merchant Advocates face when supporting clients, and how can they effectively address them?

Merchant Advocates often encounter challenges such as navigating complex payment processing issues, resolving disputes between merchants and service providers, and staying updated on industry regulations. To address these, successful Merchant Advocates develop strong communication skills, maintain up-to-date knowledge of payment technologies and compliance requirements, and build effective relationships with both merchants and providers. Proactively educating clients and advocating for their interests helps ensure smoother resolutions and builds long-term trust.

What is a Merchant Advocate?

A Merchant Advocate is a professional who helps businesses navigate the complexities of credit card processing and payment solutions. Their main role is to ensure that merchants receive fair pricing, avoid unnecessary fees, and understand the terms of their payment processing agreements. Merchant Advocates may also assist with dispute resolution, compliance issues, and negotiating better rates with payment processors. They act as a liaison between the merchant and the payment industry, working to protect the business's best interests.

What is the difference between Merchant Advocate vs Merchant Account Specialist?

AspectMerchant Advocate
Primary RoleSupports merchants by advocating for their needs, resolving disputes, and providing guidance on merchant services.
CertificationsTypically requires knowledge of payment processing, customer service, and industry regulations.
Work EnvironmentOften in customer service or client support settings within financial or payment processing companies.
Employer UsageUsed by companies offering merchant services to emphasize advocacy and support roles.

While both roles involve working with merchants, a Merchant Advocate focuses on supporting and representing merchant interests, whereas a Merchant Account Specialist primarily manages and maintains merchant accounts, including onboarding and technical support.

More about Merchant Advocate jobs
What states have the most Merchant Advocate jobs? States with the most job openings for Merchant Advocate jobs include:
What job categories do people searching Merchant Advocate jobs look for? The top searched job categories for Merchant Advocate jobs are:
Merchant Advocate jobs near you
Infographic showing various Merchant Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,058 per year, or $21.7 per hour.

Merchant Services Relationship Mgr. (Merchant Advocate)

Pinnacle Bank/Bank of Colorado

Omaha, NE

Full-time

Posted 10 days ago

Job description

Description
JOB SUMMARY:
Responsible for managing the Merchant Services program by focusing on new growth opportunities, retaining current customers, and advocating for the interests of Pinnacle Bancorp.  Enables and supports market personnel to drive quality referrals; proactively engages with Clover salesforce; utilizes project management skills to effectively plan, organize, and execute work that supports merchant income; and participates in partnership calls and meetings as an advocate for assigned bank charters. 
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
  • Work with Pinnacle/BOC bankers to effectively identify and develop Merchant Services opportunities to generate new referrals, activate new merchants, and retain merchant customers to grow our portfolio and consistently achieve sales goals throughout the organization.
  • Act as direct liaison between Merchant Services Provider and their sales teams to drive, develop, and retain new merchant processing relationships.
  • Collaborate with bank Treasury Managers to design and implement customer sales plans that will lead to effective cross-sale opportunities.
  • Maintain and apply a thorough understanding of Merchant Services and current policies to ensure the submission of accurate merchant referrals.
  • Develop and provide accurate monthly reporting to executives and bank managers, highlighting both successes and areas of opportunities.
  • Utilize project management skills to effectively plan, organize, and execute projects related to Merchant Services.
  • Travels between branches to meet cash managers, business consultants and customers. 
  • Performs other duties as assigned by management.
  • Regular and reliable attendance.
  • Regularly exercising independent judgement and discretion over matters of significance. 
  • Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. 
  • Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely. 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of merchant services products, sales, and compliance.
  • Knowledge of program management practices and principles.
  • Skill in leveraging data to inform plans and monitor business outcomes.
  • Knowledge of Fiserv system, Word, Excel, and merchant services software. 
  • Skill in communicating and coordinating activities with management, customers, coworkers, and vendors. Communication must be timely and strong.
  • Ability to develop marketing and/or training materials that enable bank teams to effectively communicate, sell, and support Merchant clients of any size. 
  • Ability to research and develop new products and techniques.
  • Ability to travel up to 50% of the time. 
 
EDUCATION AND EXPERIENCE:
  • High School diploma or equivalent work experience, college degree preferred.
  • Five or more years of bank and merchant sales experience with sales preferred.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made when necessary and effective to enable individuals with disabilities to perform essential functions.
NOTE:  The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel. Additional duties may be assigned.

More Details
Position can be located in Omaha or Lincoln, depending on available office space.