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Mental Health Call Center information

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How much do mental health call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for mental health call center in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What is a mental health call center?

A Mental Health Call Center job involves providing support, guidance, and resources to individuals experiencing mental health concerns or crises. Call center staff may answer inquiries, offer emotional support, and connect callers with appropriate services such as counseling or emergency intervention. Depending on the organization, the role may involve crisis intervention, scheduling appointments, or providing general mental health information. Strong communication skills, empathy, and the ability to stay calm under pressure are essential in this role.

What are the key skills and qualifications needed to thrive in the mental health call center position?

To thrive in a Mental Health Call Center, you need a background in psychology, counseling, or social work, along with excellent active listening and crisis intervention skills. Familiarity with call center software, electronic case management systems, and certifications such as Mental Health First Aid are often required. Strong empathy, patience, and communication abilities set candidates apart in this supportive yet high-pressure environment. These skills and qualities are crucial for providing effective assistance, ensuring caller safety, and delivering compassionate support during stressful situations.

What are some typical challenges faced in a mental health call center role and how are they addressed?

Professionals in a Mental Health Call Center often encounter callers in emotional distress or crisis, which can be emotionally demanding and require quick, empathetic responses. Managing high call volumes while maintaining quality support can be challenging, but staff are supported through regular debriefings and access to mental health resources. Ongoing training and supervision help team members develop resilience and effective coping strategies. Collaboration with clinical supervisors and access to a supportive team environment ensure that employees can manage stress and continue providing high-quality care to callers.

More about Mental Health Call Center jobs

What cities are hiring for Mental Health Call Center jobs?

Cities with the most Mental Health Call Center job openings:

What states have the most Mental Health Call Center jobs?

States with the most job openings for Mental Health Call Center jobs include:

What job categories do people searching Mental Health Call Center jobs look for?

The top searched job categories for Mental Health Call Center jobs are:

Mental Health Call Center jobs near you
Infographic showing various Mental Health Call Center job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,069 per year, or $19.7 per hour.

Call Center Manager

Serenity Mental Health Centers

Farmers Branch, TX • On-site

$85 - $110/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.

If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.

No Healthcare Experience? We’ve Got You.

We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest.

The Role: Call Center Manager | Las Colinas, TX

As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions.

What You’ll Be Doing:
  • Supervise and coach call center team to deliver top-tier patient service
  • Improve call center metrics while ensuring quality patient interactions
  • Monitor and analyze call center performance data to drive continuous improvement
  • Create and maintain standard operating procedures for patient communication
  • Lead training initiatives on healthcare regulations and company policies
  • Collaborate with clinical teams to ensure seamless patient care coordination
  • Manage schedules to ensure coverage across all time zones
  • Handle escalated patient concerns with empathy and resolution focus
  • Ensure HIPAA compliance and patient confidentiality in all interactions
What You Need:
  • 7+ years of call center management experience, healthcare setting strongly preferred
  • Solid working knowledge of Workforce Management systems and practices
  • Excellence in developing and motivating customer service teams
  • Data-driven approach to performance management and process improvement
  • Track record of improving customer satisfaction metrics and team performance
  • Crisis management experience and ability to handle sensitive situations
  • Experience with healthcare scheduling systems and EMR platforms a plus
  • Strong understanding of HIPAA regulations and healthcare compliance requirements
Why You’ll Love Working at Serenity:
  • Competitive pay based on experience
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) – because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Employee Referral Program
  • Opportunity for advancement and professional development
Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

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