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Mental Health Call Center Jobs (NOW HIRING)

Hickory Treatment Center

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department: Admissions Direct Report To ... Hickory Recovery is setting the benchmark in mental health care, especially for those facing acute ...

Posted today

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Mental health days  * Holiday pay  Job Qualifications:    * High School diploma or equivalency required. * An ability to learn quickly, multi-task, and utilize effective communication skills.

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Palomar Health

Call Center Operator

Escondido, CA · On-site

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

$23 - $30.72/hr

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

Palomar Health

Call Center Operator

Escondido, CA · On-site

$23 - $30.72/hr

Primarily responsible for the daily operation of the 24-hours, seven day-a-week, computerized Palomar Health call center. Provides information, directs calls, calls codes and alarms, and records ...

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How much do mental health call center jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for mental health call center in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.12 per hour, depending on experience, location, and employer.

What are some typical challenges faced in a mental health call center role and how are they addressed?

Professionals in a Mental Health Call Center often encounter callers in emotional distress or crisis, which can be emotionally demanding and require quick, empathetic responses. Managing high call volumes while maintaining quality support can be challenging, but staff are supported through regular debriefings and access to mental health resources. Ongoing training and supervision help team members develop resilience and effective coping strategies. Collaboration with clinical supervisors and access to a supportive team environment ensure that employees can manage stress and continue providing high-quality care to callers.

What are the key skills and qualifications needed to thrive in the mental health call center position?

To thrive in a Mental Health Call Center, you need a background in psychology, counseling, or social work, along with excellent active listening and crisis intervention skills. Familiarity with call center software, electronic case management systems, and certifications such as Mental Health First Aid are often required. Strong empathy, patience, and communication abilities set candidates apart in this supportive yet high-pressure environment. These skills and qualities are crucial for providing effective assistance, ensuring caller safety, and delivering compassionate support during stressful situations.

What is a mental health call center?

A Mental Health Call Center job involves providing support, guidance, and resources to individuals experiencing mental health concerns or crises. Call center staff may answer inquiries, offer emotional support, and connect callers with appropriate services such as counseling or emergency intervention. Depending on the organization, the role may involve crisis intervention, scheduling appointments, or providing general mental health information. Strong communication skills, empathy, and the ability to stay calm under pressure are essential in this role.

More about Mental Health Call Center jobs
What cities are hiring for Mental Health Call Center jobs? Cities with the most Mental Health Call Center job openings:
What states have the most Mental Health Call Center jobs? States with the most job openings for Mental Health Call Center jobs include:
What job categories do people searching Mental Health Call Center jobs look for? The top searched job categories for Mental Health Call Center jobs are:
Mental Health Call Center jobs near you
Infographic showing various Mental Health Call Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,069 per year, or $19.7 per hour.

Call Center Representative (Behavioral Health)

Prosser Memorial Health

Benton City, WA

$20.87 - $30.19/hr

Other

Medical, Dental, Vision, Retirement

Posted 15 days ago

Job description

FT, 80 hrs/pp, 1.0 FTE; (3 Position) days; varies as scheduled.

Job Summary:

The Behavioral Health Call Center Representative serves as the first point of contact for patients seeking behavioral health services. This position provides compassionate, patient-centered customer service while scheduling appointments, processing referrals, managing incoming calls, and assisting patients in accessing appropriate behavioral health resources. The representative must communicate with empathy, maintain confidentiality, and effectively support patients who may be experiencing emotional distress or behavioral health concerns.

Education and/or Experience Requirements:

  • High school diploma or GED required. 
  • Minimum one year of medical office, call center, behavioral health, or customer service experience preferred. 
  • Excellent communication, organizational, and multitasking skills. 
  • Ability to remain calm, compassionate, and professional when interacting with individuals experiencing behavioral health concerns. 
  • Strong problem-solving skills and ability to work independently while collaborating 
  • with the care team.

Preferred: 

  • Experience working in a behavioral health or mental health setting. 
  • Crisis Intervention training or certification preferred.
  • Bilingual (English/Spanish) preferred.
  • Experience with Epic or other electronic medical record systems. 
  • Medical terminology knowledge.

Compensation & Benefits

  • Pay Range: ($20.87-$30.19)
  • Incentive Compensation: Eligible for up to 5% of annual salary through the incentive program
  • Excellent health, dental, and vision benefits
  • Retirement plan with employer contributions

Why Prosser?

Prosser Memorial Health is proud to be the ONLY Critical Access Hospital in Washington State with a 5-Star CMS rating and ranked among the Top 10 Recommended Hospitals in Washington.


Join Our Team!

At Prosser Memorial Health, you’ll find more than just a job—you’ll find a community and a mission.

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