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Membership Service Jobs (NOW HIRING)

YMCA of Upper Palmetto

Membership Service Associate

SC · On-site

$14.75 - $19.50/hr

Membership Service Associate-Part Time POSITION SUMMARY: Part Time The Member Service Associate is responsible for providing the members and public with accurate information on YMCA programs and ...

Troon Golf

Membership Service Concierge

Elk Grove, CA · On-site

$23 - $26/hr

The Membership Services Concierge is responsible for greeting all visitors and assisting with members' questions/concerns, general admin, orientating new members to the communities, and lifestyle ...

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Membership Service information

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How much do membership service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for membership service in the United States is $20.96, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.28 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In membership services, high-paying roles such as senior account managers or sales directors can earn around $4,000 weekly through commissions and bonuses, often requiring strong communication skills and experience rather than a degree. Other high-earning opportunities may include entrepreneurial ventures or specialized consulting, which depend on skills, network, and performance. These roles typically demand significant experience, self-motivation, and industry knowledge.

What is the difference between Membership Service vs Customer Service?

AspectMembership ServiceCustomer Service
Required CredentialsTypically no formal certifications, but knowledge of membership programs helpfulOften requires communication or customer relations training
Work EnvironmentMembership organizations, clubs, associationsRetail, call centers, service industries
Employer & Industry UsageUsed in clubs, gyms, professional associationsUsed across various industries including retail, hospitality
Search & Comparison IntentUnderstanding roles related to managing membershipsFocus on resolving customer issues and inquiries

Membership Service primarily involves managing member accounts, renewals, and engagement within organizations like clubs or associations. Customer Service has a broader scope, focusing on assisting customers with products, services, and resolving issues across many industries. While both roles require strong communication skills, Membership Service is specialized in membership management, whereas Customer Service emphasizes general client support.

What is the role of member services?

The role of member services involves assisting members with their inquiries, managing accounts, and providing support to ensure a positive experience. Members services professionals often handle communication, resolve issues, and maintain member engagement using customer service skills and relevant tools. Their goal is to enhance member satisfaction and loyalty.

Is a CSA job stressful?

A Membership Service role can involve handling customer inquiries, managing memberships, and resolving issues, which may lead to stress during busy periods or when dealing with difficult customers. The level of stress depends on the work environment, workload, and individual skills in communication and problem-solving.

How can I make 2000 a week working from home?

A Membership Service role typically offers part-time or hourly pay and may not directly provide $2000 weekly income. To reach that level, individuals often combine multiple remote jobs, develop specialized skills, or pursue high-paying freelance opportunities in customer support, account management, or consulting. Building experience, certifications, and a strong client base can help increase earnings in remote service roles.
What cities are hiring for Membership Service jobs? Cities with the most Membership Service job openings:
What are the most commonly searched types of Membership Service jobs? The most popular types of Membership Service jobs are:
What states have the most Membership Service jobs? States with the most job openings for Membership Service jobs include:
Membership Service jobs near you
Infographic showing various Membership Service job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,598 per year, or $21 per hour.
Membership - Membership Service Repre

Membership - Membership Service Repre

YMCA of Metropolitan Washington

Alexandria, VA • On-site

$14.50/hr

Full-time

Medical, Vision, Retirement, PTO

Posted 19 days ago

Job description

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.
Position: Membership Service Representative Salary: $14.50/hr
The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.
About the Job
The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.
Qualifications and Skills:
  • High school diploma or GED;
  • Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.
  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
  • Strong communication and relationship-building skills.
  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Benefits:
Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities.
Basic Function and Scope of Responsibility:
The Membership Service Representative plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk of their YMCA branch. Reporting to the Membership Director, the basic function and scope of responsibility for the Membership Service Representative includes:
  • Meeting Association standards for the handling of a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry
  • Serving as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs

  • Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission
  • Providing outstanding customer service to all members, guests, staff and the community at-large

Supervisory Responsibility:
X No Supervisory responsibility
¨ Provides guidance, leadership, or training to other employees (no direct supervision)
¨ Directly responsible for supervising non-exempt, clerical, or office administration personnel
¨ Directly responsible for supervising exempt, professional, or technical employees
¨ Directly responsible for supervising supervisory/managerial employees
Organizational Structure:
Job title to which this position reports: Membership Director
Job titles directly reporting to this position: None
Job titles indirectly reporting to this position: None
Essential Duties and Responsibilities:
  • Works directly with the Membership Director and all branch staff to uphold the YMCA customer service standards of "Facility Excellence", "Staff Engagement" and "Show"
  • Delivers the YMCA mission and philosophy to staff, members and guests
  • Reporting to the Membership Director, meets Association standards for front desk operations in serving members and guests
  • Takes a proactive role in solving member problems and directing them to the appropriate resources. Must have complete knowledge of all Member Handbook policies; Association and Branch standard operating procedures; and branch programs/activities

  • Supports the proper handling of prospects received at the front desk (i.e. handling of telephone inquiries) and interaction with guests (i.e. tours, front desk interaction, service area collaboration, etc.) following the Association standards and Membership Director's guidance to best support the branch's membership sales and retention results
  • Responsible for financial transactions at the front desk, which may include, but not be limited to, program registration, membership sales, authorized disbursements & merchandise sales
  • Ensures that membership applications and the affiliated data entry is complete and correct
  • In accordance with Association standards, supports the implementation of the branch membership acquisition plan in meeting the monthly acquisition and retention goals
  • Responsible for the security of the building and members/guests by requiring members to present their cards for scanning and for visitors to sign visitors log and present picture ID

  • Responsible for accurate membership records, receipts and cash, as well as ensuring that end-of-shift reports are complete and accurate
  • Supports Member Service team reports under the direction of the Membership Director
  • Supports the implementation of events for prospects, members & guests (i.e. Open House) in partnership with fellow Service Team members (Wellness, Camp, Aquatics, etc.)
  • Supports Metropolitan Washington YMCA Member Service Campaigns, Initiatives, Training Sessions, and additional activities
  • Partners with ASO, branch leadership and fellow Service Team Leaders to foster increased member engagement and support improved member retention

  • Maintains close daily contact with the Membership Director on the status of membership accounts and operations at the branch
  • Other duties as required

Customer Service Standards:
Staff Engagement:
  • Greet all members with a smile, eye contact and by name
  • Be knowledgeable of all programs and activities to engage members
  • Introduce members to each other

Facility Excellence:
  • Own the atmosphere created by cleanliness of the facility, information is up to date and have a positive attitude.

  • Ensure that information communicated and/or displayed is updated and accurate
  • Be proactive and responsive to all members needs

Show:
  • Share personal Y experience with all
  • Share Y Mission stories

Education, Certification, Skills, and Experience:
  • High school diploma or GED
  • Must posses initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations
  • Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace

  • Strong communication and relationship-building skills
  • PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly

YMCA Leadership Certification:
Position requires ongoing progress towards Leader Certification
Working Conditions:
  • Ability to work weekends and evenings for branch and corporate functions
  • Ability to sit, stand or move for extended periods of time
  • Able to bend for purposes such as filing, inventory counts, etc

  • Able to walk up and down stairs, as needed, when giving tours

Apply