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Membership Service Jobs in Vermont (NOW HIRING)

The Hermitage Club

Membership Director

Wilmington, VT · On-site

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ...

The-Hermitage-Club

Membership Director

Wilmington, VT · On-site

$85 - $115/hr

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ...

Planet Fitness

Gym Customer Service

Essex Junction, VT · On-site

Benefits Include: · Free Membership! All our employees enjoy a complimentary black card membership ... Customer service background preferred. Basic computer proficiency. Punctuality and reliability are ...

Planet Fitness

Customer Service Associate

South Burlington, VT · On-site

$14.50 - $20/hr

Benefits Include: · Free Membership! All our employees enjoy a complimentary black card membership ... Customer service background preferred. Basic computer proficiency. Punctuality and reliability are ...

Planet Fitness

Customer Service Associate

Essex Junction, VT · On-site

$14.75 - $20.25/hr

Benefits Include: · Free Membership! All our employees enjoy a complimentary black card membership ... Customer service background preferred. Basic computer proficiency. Punctuality and reliability are ...

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Membership Service information

What is the difference between Membership Service vs Customer Service?

AspectMembership ServiceCustomer Service
Required CredentialsTypically no formal certifications, but knowledge of membership programs helpfulOften requires communication or customer relations training
Work EnvironmentMembership organizations, clubs, associationsRetail, call centers, service industries
Employer & Industry UsageUsed in clubs, gyms, professional associationsUsed across various industries including retail, hospitality
Search & Comparison IntentUnderstanding roles related to managing membershipsFocus on resolving customer issues and inquiries

Membership Service primarily involves managing member accounts, renewals, and engagement within organizations like clubs or associations. Customer Service has a broader scope, focusing on assisting customers with products, services, and resolving issues across many industries. While both roles require strong communication skills, Membership Service is specialized in membership management, whereas Customer Service emphasizes general client support.

Membership Service jobs near you
Infographic showing various Membership Service job openings in Vermont as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Membership Director

The Hermitage Club

Wilmington, VT • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

The Hermitage Club at Haystack Mountain
Wilmington, Vermont
Full-Time | Year-Round

The Hermitage Club at Haystack Mountain, a premier private, member-owned ski resort in Vermont’s Green Mountains, is seeking a highly polished and service-driven Membership Director to lead the full member experience.

This is a unique opportunity for a hospitality professional who understands that exceptional service is personal, thoughtful, and anticipatory. The Membership Director will serve as a visible ambassador for the Club, guiding prospective members through the sales process while also overseeing the ongoing member experience in a concierge-style manner.

This role is ideal for someone who enjoys building relationships, creating seamless service experiences, leading a member-facing team, and helping members feel genuinely known, welcomed, and cared for.

The Membership Director will oversee membership sales, prospect communication, new member onboarding, member engagement, service recovery, and day-to-day member support. This position will also supervise the Member Services Manager and help set the tone for a warm, responsive, and highly professional member service culture.

Working closely with Club leadership and departments including Food & Beverage, Events, Mountain Operations, Ski School, Retail, Spa, Finance, and Facilities, the Membership Director will ensure that member needs are anticipated, communicated, and followed through with care.

Key Responsibilities

  • Lead the full membership experience, from prospect inquiry through onboarding, engagement, and retention.
  • Manage the membership sales process, including prospect follow-up, tours, applications, referrals, and pipeline tracking.
  • Provide concierge-style support for members and their families, ensuring requests are handled promptly, professionally, and thoughtfully.
  • Supervise, coach, and support the Member Services Manager and member-facing service team.
  • Serve as a primary Club ambassador and trusted point of contact for members, guests, and prospective members.
  • Partner with departments across the Club to coordinate member needs, special requests, events, communications, and service expectations.
  • Lead new member onboarding and help members become connected to Club amenities, events, and services.
  • Track membership activity, prospect trends, member engagement, resignations, referrals, and service opportunities.
  • Support Member / Club Events, seasonal communications, and member engagement initiatives.
  • Maintain confidentiality, discretion, and professionalism in all member-related matters.

The Ideal Candidate

The successful candidate will be a confident and gracious hospitality leader who is highly organized, emotionally intelligent, and energized by service. They will understand how to balance sales, relationship management, team leadership, and operational follow-through in a private club or luxury hospitality environment.

Qualifications

  • Experience in private clubs, luxury hospitality, resorts, membership sales, concierge service, or member relations preferred.
  • Strong relationship-building, sales, communication, and service recovery skills.
  • Proven ability to lead, coach, and support a member-facing team.
  • Excellent attention to detail and ability to manage multiple priorities.
  • Comfortable working with CRM, membership, or club management systems.
  • High level of discretion and professionalism.
  • Ability to work weekends, holidays, evenings, and peak seasonal periods as needed.

Why Join The Hermitage Club?

The Membership Director will play a central role in shaping how members experience The Hermitage Club. This position offers the opportunity to build meaningful relationships, lead an important department, support membership growth, and help create a service culture that reflects the warmth, care, and excellence expected in a premier private resort community.

The Hermitage Club is an equal opportunity employer.

Apply