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Membership Director Jobs in Springfield, MA (NOW HIRING)

YMCA Of Greater Hartford

Ambassador

Hartford, CT · On-site

$16.94/hr

Membership Director Revision Date: 04/25/2025 Leadership Level: The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body.

Anytime Fitness

Membership Sales Manager

Hartford, CT · On-site

$19 - $21/hr

Acquiring new members through direct 1-1 sales pitches, outbound marketing, and community outreach * Overseeing the entire club membership base, including operational and financial responsibilities

Anytime Fitness

Membership Sales Manager

Windsor, CT · On-site

$19 - $21/hr

Acquiring new members through direct 1-1 sales pitches, outbound marketing, and community outreach * Overseeing the entire club membership base, including operational and financial responsibilities

Anytime Fitness

Membership Sales Manager

Somers, CT · On-site

$19 - $21/hr

Acquiring new members through direct 1-1 sales pitches, outbound marketing, and community outreach * Overseeing the entire club membership base, including operational and financial responsibilities

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All JobsMembership JobsMembership Director JobsMembership Director Jobs in Springfield, MA

Membership Director information

See Springfield, MA salary details

$28.9K

$56.5K

$114.1K

How much do membership director jobs pay per year?

As of Sep 15, 2026, the average yearly pay for membership director in Springfield, MA is $56,486.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $60,800.00 per year, depending on experience, location, and employer.

What does a membership director do?

A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.

What does a membership director do?

A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.

What are the key skills and qualifications needed to thrive as a membership director, and why are they important?

To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.

How does a membership director typically collaborate with marketing and events teams to drive member engagement?

A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.

What is the difference between Membership Director vs Membership Coordinator?

AspectMembership DirectorMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with member onboarding, processes memberships, supports outreach efforts
Required CredentialsTypically bachelor's degree, experience in membership managementOften high school diploma or associate degree, entry-level experience
Work EnvironmentLeadership role, strategic planning, management meetingsAdministrative support, member interaction, event coordination
Industry UsageUsed in associations, clubs, nonprofitsCommon in similar organizations, often as support staff

The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.

More about Membership Director jobs

What are the most commonly searched types of Membership jobs in Springfield, MA?

The most popular types of Membership jobs in Springfield, MA are:

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For Membership Director jobs in Springfield, MA, the most frequently searched job titles are:

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The top searched job categories for Membership Director jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Membership Director jobs?

Cities near Springfield, MA with the most Membership Director job openings:

Infographic showing various Membership Director job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $56,486 per year, or $27.2 per hour.

Member Service Representative

Granby, CT • On-site

YMCA Of Greater Hartford
Education Programs Administration • 11 - 50 employees
Learn more about YMCA Of Greater Hartfordexternal

$16.94/hr

Full-time

Re-posted 3 days ago

Key responsibilities

  • Handle day-to-day operations of the front desk, including phone calls, memberships, registrations, and deposits.

  • Provide members, potential members, and guests with detailed, accurate, and timely information about programs, schedules, costs, and facility services.

  • Assist with membership and program sales, process registrations and dues, and support member retention efforts.

Job description

YMCA of Greater Hartford Job Description

Job Title: Member Services Representative

FLSA Status: Non-Exempt                               

Primary Department: Membership

Reports to: Membership Director                           

Leadership Level: Leader

Shift- Opening Shift 4:45am-8am Monday, Wednesday, Friday

The YMCA of Greater Hartford is an association open to all committed to helping people reach their potential in spirit, mind, and body.  Our commitment is based on the belief that the purpose of this three-fold development is to live out the values of Caring, Honest, Respect and Responsibility.

 

POSITION SUMMARY:

Under the guidance of the Membership Director, the Member Service Representatives will be responsible for effective and efficient contact between members and staff. The Member Services Representatives will deliver exceptional service to YMCA members, potential members, and guests. Will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

ESSENTIAL FUNCTIONS:

  1. Scans all membership ID cards.
  2. Handle day-to-day operations of the front desk (phone calls, membership communications, emails, memberships, registrations, deposits, etc).
  3. Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, programs and facility information.
  4. Strive to be an expert in Daxko and be able to function and operate the program effectively during high traffic periods.
  5. Accurately input membership and program registrations into Daxko and be able to process the associated dues and/or fees.
  6. Collect and process scholarship applications and be able to recognize pertinent paperwork.
  7. Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.
  8. Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.
  9. Open and close the facility according to established procedures.
  10. Handle emergencies as they arise. Complete incident reports as required. 
  11. Assist in the training and development of new Membership Service Representatives staff - as needed and/or requested.
  12. Assist in maintaining branch cleanliness, appearance and safety through periodic rounds using established procedures.
  13. Take responsibility at the beginning of the shift to check the staff communication log for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.
  14. Communicate pertinent information with the Membership Director and/or Executive Director 
  15. Adhere to and enforce all YMCA policies and procedures; also ensure that members are aware of policies and procedures that apply to members. 
  16. Maintain privacy requirements by not sharing personal, financial or credit information about members including but not limited to, phone numbers, addresses, program participation, financial information or personal situations.
  17. Attend all required staff meetings and trainings.
  18. Handle additional tasks as they are needed. 

QUALIFICATIONS:

  • Excellent interpersonal and problem solving skills. 
  • Ability to connect with people of diverse backgrounds. 
  • Previous customer service, sales or related experience. 
  • Basic knowledge of computers. 
  • Basic mathematical skills and able to handle 

PHYSICAL REQUIREMENT:

  • Ability to walk, stand, and sit (including on the floor) for long periods of time.
  • Must be able to lift up to 50 pounds in weight.
  • Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency