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Membership Director Jobs in Wisconsin (NOW HIRING)

YMCA

Attendant Member Service

Brown Deer, WI · On-site

Accountable to the Membership Coordinator and Membership Director for execution of policies and procedures of the Association and all other duties as assigned. * Be committed to the YMCA of ...

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Membership Director information

See Wisconsin salary details

$29.3K

$57.2K

$115.6K

How much do membership director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for membership director in Wisconsin is $57,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $61,600.00 per year, depending on experience, location, and employer.

What does a membership director do?

A membership director is responsible for growing and maintaining the membership of a club, fitness facility, or other member-driven organization. As a membership director, one of your primary job duties is to increase business by marketing the services of the company to convert customers into paying members. You are also responsible for collecting periodic membership payments, keeping accurate membership records, and communicating regularly with members. Over the course of your career as a membership director, you develop marketing skills and strategies to acquire new members and solicit improvement feedback to retain existing members as well as company associates. Although there are no set educational qualifications for this job, it’s recommended to have a bachelor’s degree in marketing or advertising, as well as previous experience in a similar role.

What does a membership director do?

A Membership Director is responsible for overseeing the recruitment, retention, and engagement of members within an organization, such as a club, association, or nonprofit. They develop and implement strategies to attract new members, manage member services, and analyze membership trends to improve offerings. Additionally, they often coordinate events, communicate with current and prospective members, and work closely with other departments to ensure the organization's membership goals are met.

What are the key skills and qualifications needed to thrive as a membership director, and why are they important?

To thrive as a Membership Director, you need expertise in membership management, strategic planning, and marketing, often supported by a degree in business, communications, or a related field. Familiarity with CRM software, membership databases, and email marketing platforms is typically required. Outstanding interpersonal skills, leadership, and the ability to build relationships are crucial soft skills for engaging members and collaborating with teams. These competencies are vital for driving membership growth, retention, and overall organizational success.

How does a membership director typically collaborate with marketing and events teams to drive member engagement?

A Membership Director frequently works in close partnership with marketing and events teams to develop and implement initiatives that attract, engage, and retain members. This collaboration often involves coordinating targeted campaigns, organizing member-exclusive events, and analyzing feedback to improve offerings. Regular meetings and strategic planning sessions help ensure that messaging is consistent and that programs align with member interests, leading to higher satisfaction and retention rates. Effective communication and shared goals are key to maximizing the impact of these cross-functional efforts.

What is the difference between Membership Director vs Membership Coordinator?

AspectMembership DirectorMembership Coordinator
ResponsibilitiesOversees membership strategies, manages teams, develops retention programsAssists with member onboarding, processes memberships, supports outreach efforts
Required CredentialsTypically bachelor's degree, experience in membership managementOften high school diploma or associate degree, entry-level experience
Work EnvironmentLeadership role, strategic planning, management meetingsAdministrative support, member interaction, event coordination
Industry UsageUsed in associations, clubs, nonprofitsCommon in similar organizations, often as support staff

The Membership Director focuses on strategic leadership and overall membership growth, while the Membership Coordinator handles day-to-day administrative tasks and member support. Both roles are essential in membership organizations but differ in scope and responsibilities.

More about Membership Director jobs

What are the most commonly searched types of Membership jobs in Wisconsin?

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Cities in Wisconsin with the most Membership Director job openings:

Membership Director jobs near you
Infographic showing various Membership Director job openings in Wisconsin as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $57,214 per year, or $27.5 per hour.

Membership Manager- West Suburban

YOUNG MENS CHRISTIAN ASSOCIATION OF GREATER WAUKESHA COUNTY

Wauwatosa, WI • On-site

$42K - $44K/yr

Full-time

Posted 20 days ago

Job description

GENERAL FUNCTIONS:
Under the direction of the Membership Director and in accordance with Association policies, the Membership Manager is responsible for overall day-to-day operations of the membership department, including scheduling and managing staff, ensuring a high level of customer service, upholding association policy and procedures, and providing accurate information to members and guests. This role also is responsible for safety as it relates to building entry. Hours for this position may vary to include evenings and weekends.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  1. Oversee all aspects of the day-to-day operations of the membership department.
  2. Ensure that membership staff are trained and scheduled to support the needs of the branch. Find substitutes or fill in on the schedule if there are gaps.
  3. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
  4. Display proper cash handling practices and balance cash receipts at the end of each shift.
  5. Learn and correctly utilize Daxko to accurately process member applications, terminations, renewals, class registrations, payment, and all other necessary membership and program forms.
  6. Collaborate with the Membership Director to implement membership strategies that support recruitment of new members and retention of existing members.
  7. Create a member-focused culture and role model relationship-building skills in all interactions. Foster a climate of innovation and resolve problems to ensure member satisfaction.
  8. Answer member inquiries in-person, and via phone and email, in a timely and professional manner, resolving issues and ensuring accurate information.
  9. Function as Membership Director in the absence of the Membership Director.
  10. Train, schedule, and manage membership staff as directed.
  11. In collaboration with the Membership Director, review and evaluate staff performance as directed. Develop strategies to motivate staff and achieve goals.
  12. Provide ongoing training for membership staff as needed to improve member service and member retention.
  13. Model high quality customer service and coach staff to enhance the member experience.
  14. Possess knowledge of emergency procedures as they relate to calling 911, informing building supervisor and/or Manger on Duty of weather, medical, or facility emergencies, and performing related functions as required by emergency staff.
  15. Uphold the core values of the YMCA when working with people within the YMCA facilities and community.
  16. Responsible for strict adherence to all YMCA of Greater Waukesha County department policies and procedures related to safety, rules, and other regulations.
  17. Assist with fundraising and community events as directed.
  18. Other duties as assigned.

EDUCATION AND EXPERIENCE:
  1. Must have high school diploma or equivalent, bachelor's degree preferred.
  2. Must have a minimum of 2 years of customer service experience.
  3. Prior supervisory experience preferred.
  4. Must be able to relate well to members and program participants to resolve issues and conflict.
  5. The position requires good organizational, oral, and written skills.
  6. Must be self-motivated, demonstrate decision-making skills, require minimal supervision, and work well with members and staff.
  7. Must be able to stand and walk for extended periods of time on a frequent basis.
  8. Must be able to exhibit the core values of caring, honesty, responsibility, and respect in all aspects of work with the YMCA.

EQUAL OPPORTUNITY EMPLOYER
THE YMCA WELCOMES A DIVERSE WORKFORCE
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