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Membership Assistant Jobs in Springfield, TN (NOW HIRING)

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Membership Assistant information

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How much do membership assistant jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for membership assistant in Springfield, TN is $18.47, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.19 per hour, depending on experience, location, and employer.

What are some common challenges faced by membership assistants when managing member inquiries and renewals?

Membership Assistants often handle a high volume of inquiries and renewal requests, which can be challenging during peak periods. Balancing personalized service with efficiency is crucial, as members expect timely and helpful responses. Additionally, staying organized and maintaining accurate records is essential to prevent lapses in membership and ensure a positive experience. Strong communication skills and the ability to quickly learn membership management systems can help overcome these challenges.

What does a membership assistant do?

A Membership Assistant is responsible for supporting the daily operations of an organization’s membership program. This typically includes processing new member applications, renewing memberships, responding to member inquiries, maintaining accurate membership records, and assisting with member communications and events. The role often involves a mix of administrative tasks and customer service, ensuring members have a positive experience and their needs are addressed promptly.

What key skills and qualifications are needed to thrive as a membership assistant, and why are they important?

To thrive as a Membership Assistant, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with membership management software, CRM systems, and office productivity tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help build positive relationships with members and resolve inquiries efficiently. These skills ensure smooth membership operations, high member satisfaction, and effective support for organizational goals.

What is the difference between Membership Assistant vs Membership Coordinator?

AspectMembership AssistantMembership Coordinator
ResponsibilitiesAssists with member inquiries, processes memberships, maintains recordsManages membership campaigns, develops retention strategies, oversees member engagement
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeSimilar; often requires additional experience in member relations or marketing
Work EnvironmentClerical, customer service-focused, office settingMore strategic, involves planning and outreach, often in office or event settings
Industry UsageCommon in nonprofits, clubs, associationsUsed in similar organizations, with a focus on growth and retention

The main difference between a Membership Assistant and a Membership Coordinator lies in scope and responsibilities. The Membership Assistant primarily handles administrative tasks and member inquiries, while the Membership Coordinator takes on a more strategic role in managing membership growth and engagement. Both roles require similar credentials and are vital in member-focused organizations.

What job categories do people searching Membership Assistant jobs in Springfield, TN look for?

The top searched job categories for Membership Assistant jobs in Springfield, TN are:

What cities near Springfield, TN are hiring for Membership Assistant jobs?

Cities near Springfield, TN with the most Membership Assistant job openings:

Membership Assistant jobs near you
Infographic showing various Membership Assistant job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $38,410 per year, or $18.5 per hour.

Compliance Assistant

Old Hickory Credit Union

Nashville, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Description:

Join a Team that Treats You Like Family—and Works Together to Make a Positive Difference

At Old Hickory Credit Union, we’re more than just a financial institution – we’re a close-knit team that’s been serving our neighbors since 1934. We’re passionate about providing exceptional member service and building genuine connections with our members. For over 90 years, our employees have been the heart of everything we do, and we’re committed to helping them learn, grow, and succeed.


What’s great about working at OHCU:

  • Competitive pay and a robust benefits package
  • Paid on-the-job training to help you succeed starting day one
  • Career growth opportunities within a stable, community-driven organization
  • A welcoming workplace where your contributions truly matter

We’re currently looking for an outgoing, dependable, and service-focused Compliance Assistant. In this full-time role, you’ll be the knowledgeable, detailed professional ensuring member documentation is complete, consistent, and compliant, all while being part of our mission: “Making a Positive Difference in our Neighbors’ Lives”. If you’re ready to work with a team that values integrity, compassion, and community, we’d love to meet you!


This isn’t just another position – it can be your opportunity to build a future you’ll be proud of. Are you ready to take the next step in your career?



Typical working hours: 8:00 AM - 4:00 PM Monday-Thursday, 8:00 AM - 5:00 PM Fridays

FLSA Status: Hourly, non-exempt


Work Location: Nashville, Tennessee (this is not a remote position)


Role Overview:

Provide expert support and monitoring/feedback to member service teams in the areas of account qualification/opening and lending. Verify new accounts and new loans are opened correctly and related documentation is complete and accurate. Ensure that new accounts and loans comply with all applicable laws, regulations, and policies. Perform necessary tasks related to deceased member accounts and returned mail processing.


Essential Functions & Responsibilities:

  • 55% - Review all new consumer loan files and related documentation for accuracy, completeness, and compliance with all applicable laws, regulations, and policies. Notify member services team members and supervisors of exceptions and monitor to ensure corrections are completed in a timely manner. Prepare reports on findings for management review.
  • 20% - Review all new membership/account files and related documentation for accuracy, completeness, and compliance with all applicable laws, regulations, and policies. Notify member services team members and supervisors of exceptions and monitor to ensure corrections are completed in a timely manner. Prepare reports on findings for management review.
  • 10% - Review documentation for new membership/account opening for all specialized account types (i.e. Business, Fiduciary, Trust) prior to opening. Identify missing, incomplete, and/or incorrect documents. Provide timely feedback and account opening instructions to member service teams.
  • 5% - Assist with deceased member process. Review system reports, account records, and related documentation. Communicate relevant information and instructions to other team members.
  • 5% - Returned Mail: Process all returned mail in a timely manner. Update system records to reflect bad addresses. Prepare fee list for branch/service center employee processing. When possible, send change of address notices to members.
  • 5% - Make a positive contribution to the credit union team effort by performing other duties as may be assigned from time to time.


Additional Information:

Will be required to complete necessary training and exams to earn the following two designations from America’s Credit Unions within 180 days.

  • Certified Bank Secrecy Act Professional (CBSAP)™
  • Certified Credit Union Compliance Officer (CUCO)™

Additional information about these designations can be found online at https://www.americascreditunions.org/events-and-training/designations

Requirements:

Skills:

  • Organized, self-sufficient, initiative, independent, thorough
  • High attention to detail
  • Good judgement and critical thinking
  • Confidence
  • Strong communication skills to interact with colleagues in a professional manner
  • General knowledge of new accounts and lending
  • Computer skills including Microsoft Office
  • Extremely dependable and punctual



Qualifications:

  • Previous banking or credit union experience in new account opening or consumer lending required
  • High school diploma or GED required; two-year college degree preferred
  • Able to pass a background check and a drug screen
  • Candidate must successfully pass an employment credit check. Any current delinquencies or bankruptcies still showing on the credit report may result in failure of the check. The review may include, but is not limited to, past due items, late payments, unpaid charge-offs, collections (non-medical), judgments, bankruptcies, repossessions, and foreclosures.


Benefits:

  • Medical, Dental, Vision
  • 401K with Company Match
  • Life (company paid)
  • Short Term Disability (company paid)
  • Long Term Disability (company paid)
  • Telemedicine (company paid)
  • Paid federal holidays
  • Paid Time Off
  • Birthday time off
  • Tuition reimbursement

Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.