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Member Services Representative Two Jobs in Kentucky

Korbel

Executes member service functions, including processing share withdrawals, deposits, loan payments, and cashing checks. * Maintains a teller cash drawer, reconciling balances daily, and managing cash ...

UK Credit Union

Member Services Representative

Florence, KY · On-site

$25.57 - $27.10/hr

Member Services Representative Department: Retail Branches Reports To: Branch Sales Manager III Job Grade: 8 FLSA: Non-Exempt Last Modified: 3-24-2025 It's a Job ... Only better! At UKFCU, we're more ...

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Member Services Representative Two information

What is the difference between Member Services Representative Two vs Member Services Representative One?

AspectMember Services Representative TwoMember Services Representative One
Required CredentialsHigh school diploma; some roles may prefer relevant certificationsHigh school diploma or equivalent
Work EnvironmentCustomer service in call centers, offices, or remote settingsCustomer service in similar environments, often entry-level
Employer & Industry UsageCommon in healthcare, insurance, and financial servicesSimilar industries, often as entry-level roles
Search & Comparison IntentLooking for roles with increased responsibilities or experienceEntry-level or initial member service roles

The Member Services Representative Two typically requires more experience or certifications than the Member Services Representative One. It involves handling more complex member inquiries and providing higher-level support within customer service environments in industries like healthcare and insurance. The role is suited for those seeking advancement from entry-level positions.

What is a member services representative two?

A Member Services Representative Two is a customer service professional responsible for assisting members with inquiries, account management, and resolving issues. This role typically requires strong communication skills, familiarity with customer management systems, and may involve handling complex or escalated cases within a team environment.

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Member Services Representative

Alexandria, KY • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees

5.6

Company rating: 5.6 out of 10

Based on 604 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

People enjoy working here

Recommended by students

Respectful managers

Learn more about Planet Fitnessexternal

Other

Re-posted 20 days ago

Job description

Member Services Representative

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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Hours and flexibility

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