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Member Services Rep Front Desk Jobs (NOW HIRING)

Excel Fitness

Member Services Rep Front Desk

Chapel Hill, NC · On-site

$11.75 - $14.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

New Bern, NC · On-site

$11.75 - $14.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Harrisonburg, VA · On-site

$12 - $15/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Chesapeake, VA · On-site

$11.75 - $14.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Rome, GA · On-site

$12.75 - $16/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Bastrop, TX · On-site

$12.75 - $16/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Cedar Park, TX · On-site

$12 - $15/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Claremore, OK · On-site

$10.50 - $13.25/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Knightdale, NC · On-site

$11.50 - $14.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Dallas, TX · On-site

$12.50 - $15.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Bristol, VA · On-site

$10.50 - $13/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Wichita Falls, TX · On-site

$12.75 - $16/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Wilson, NC · On-site

$10.75 - $13.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Clayton, NC · On-site

$10.75 - $13.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Dallas, TX · On-site

$11.50 - $14.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

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Member Services Rep Front Desk information

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How much do member services rep front desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member services rep front desk in the United States is $13.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.38 per hour, depending on experience, location, and employer.

What is a member services rep front desk?

A Member Services Representative Front Desk is the first point of contact for members and visitors in facilities such as gyms, clubs, or organizations. They handle check-ins, answer questions, assist with membership inquiries, and provide general information about services and amenities. This role often involves administrative tasks, customer service, and ensuring a positive experience for all members. Strong communication and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a member services rep front desk, and why are they important?

To thrive as a Member Services Rep Front Desk, you need strong customer service abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with member management software, point-of-sale systems, and phone systems is typically required. Exceptional communication, patience, and problem-solving skills help you build rapport and efficiently address member needs. These skills and qualities are crucial for creating positive member experiences and ensuring smooth front desk operations.

What are some common challenges faced by member services reps front desk, and how can they be effectively managed?

Member Services Representatives at the front desk often face challenges such as managing a high volume of member inquiries, handling difficult customer interactions, and balancing administrative tasks with providing excellent service. Effective time management, strong communication skills, and maintaining a positive attitude are crucial for navigating these challenges. Many organizations provide regular training and support, and teamwork with other staff members ensures that issues are resolved efficiently and members feel valued.

What is the difference between Member Services Rep Front Desk vs Member Services Coordinator?

AspectMember Services Rep Front DeskMember Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; additional certifications may be preferred
Work EnvironmentFront desk, reception area, customer-facingOffice setting, member interaction, coordination tasks
Employer & Industry UsageGyms, health clubs, community centersGyms, health organizations, clubs
Primary ResponsibilitiesGreeting members, answering questions, check-insScheduling, member communication, program coordination

The Member Services Rep Front Desk primarily handles front-line member interactions, check-ins, and inquiries. In contrast, the Member Services Coordinator takes on additional responsibilities like scheduling and program coordination. Both roles require strong customer service skills and are essential in member-focused environments such as gyms and community centers.

What cities are hiring for Member Services Rep Front Desk jobs?

Cities with the most Member Services Rep Front Desk job openings:

What states have the most Member Services Rep Front Desk jobs?

States with the most job openings for Member Services Rep Front Desk jobs include:

What are popular job titles related to Member Services Rep Front Desk jobs?

For Member Services Rep Front Desk jobs, the most frequently searched job titles are:

Member Services Rep Front Desk jobs near you

Member Services Representative "Front Desk"

Virginia Beach, VA • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

$12.77/hr

Part-time

Medical, PTO

Re-posted 16 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 607 frontline employees who took The Breakroom Quiz

45th of 64 rated gym and leisure clubs

Job description

Position: Member Services Representative - Front Desk
Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead
Department: Operations
Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift.
Duties and Responsibilities:
  • Perform to your best abilities during your assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Ensure that all proper training has been completed in order to operate safely and efficiently.
  • Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.
  • Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.
  • Process and Review Daily Club Activity Paperwork and file in appropriate folders.
  • Audit and Balance Cash Drawers on a daily basis.
  • Update and Review Daily Club Reports and complete any corresponding Data Entry Documents
  • Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment
  • Adhere to company's policies and guidelines and address any minor infractions.
  • Provide a safe and secure environment for all members
  • Communicate with members and a create a high level of customer service.
  • Stocking all retail and promotional items for following shift.
  • Perform daily club inspections, complete assigned cleaning sections.
  • Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.
  • Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.
  • Staying up to date on all required certifications and training courses.
  • Communicating with, promoting, touring, and assisting prospects and potential members
  • Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies
  • Ensuring Facility complies with all state and federal laws and insurance requirements
  • Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.
Qualifications:
  • Must be at least 18 years of age or older.
  • HS diploma or equivalent required.
  • Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements
  • Great communication skills with internal and external customers.
  • Must be team oriented, motivated and well organized.
Benefits & Perks:
  • Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
  • Every Team Player receives a FREE Planet Fitness Black Card Membership
  • Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
  • PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
Other Details:
  • Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
  • Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.
  • EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices
  • Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Compensation: $12.77 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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