ZipRecruiter

Log In

1

Member Services Rep Front Desk Jobs (NOW HIRING)

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Description Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Description Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive ...

Arrowhead Orthopaedics

Front Desk Representative

Chino, CA · On-site

$15.75 - $19/hr

Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Patient Services Representative (Front Desk) It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive ...

next page

Showing results 1-20

All JobsTourism JobsHotel JobsHotel Receptionist JobsMember Services Rep Front Desk Jobs

Member Services Rep Front Desk information

See salary details

$8

$13

$17

How much do member services rep front desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member services rep front desk in the United States is $13.92, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.38 per hour, depending on experience, location, and employer.

What is a member services rep front desk?

A Member Services Representative Front Desk is the first point of contact for members and visitors in facilities such as gyms, clubs, or organizations. They handle check-ins, answer questions, assist with membership inquiries, and provide general information about services and amenities. This role often involves administrative tasks, customer service, and ensuring a positive experience for all members. Strong communication and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a member services rep front desk, and why are they important?

To thrive as a Member Services Rep Front Desk, you need strong customer service abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with member management software, point-of-sale systems, and phone systems is typically required. Exceptional communication, patience, and problem-solving skills help you build rapport and efficiently address member needs. These skills and qualities are crucial for creating positive member experiences and ensuring smooth front desk operations.

What are some common challenges faced by member services reps front desk, and how can they be effectively managed?

Member Services Representatives at the front desk often face challenges such as managing a high volume of member inquiries, handling difficult customer interactions, and balancing administrative tasks with providing excellent service. Effective time management, strong communication skills, and maintaining a positive attitude are crucial for navigating these challenges. Many organizations provide regular training and support, and teamwork with other staff members ensures that issues are resolved efficiently and members feel valued.

What is the difference between Member Services Rep Front Desk vs Member Services Coordinator?

AspectMember Services Rep Front DeskMember Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; additional certifications may be preferred
Work EnvironmentFront desk, reception area, customer-facingOffice setting, member interaction, coordination tasks
Employer & Industry UsageGyms, health clubs, community centersGyms, health organizations, clubs
Primary ResponsibilitiesGreeting members, answering questions, check-insScheduling, member communication, program coordination

The Member Services Rep Front Desk primarily handles front-line member interactions, check-ins, and inquiries. In contrast, the Member Services Coordinator takes on additional responsibilities like scheduling and program coordination. Both roles require strong customer service skills and are essential in member-focused environments such as gyms and community centers.

What cities are hiring for Member Services Rep Front Desk jobs?

Cities with the most Member Services Rep Front Desk job openings:

What states have the most Member Services Rep Front Desk jobs?

States with the most job openings for Member Services Rep Front Desk jobs include:

What are popular job titles related to Member Services Rep Front Desk jobs?

For Member Services Rep Front Desk jobs, the most frequently searched job titles are:

Member Services Rep Front Desk jobs near you

Front Desk Representative

Chino Hills, CA • On-site

Arrowhead Orthopaedics
Outpatient Health Care • 201 - 500 employees
Learn more about Arrowhead Orthopaedicsexternal

$23/hr

Full-time

Re-posted 28 days ago

Job description

Job Type
Full-time
Description
Patient Services Representative (Front Desk)
It is our goal to provide the finest Orthopaedic care possible. This philosophy requires that all office staff and providers be sensitive and responsive to patients' needs and preferences. To ensure that we hire and retain the quality of staff needed for implementing our philosophy of service, we have adopted the following job description for this position.
The position requires that the employee be available forty hours per week, and that also the employee be flexible in his/her schedule to provide efficient service for the group. The employee however, will be expected to work no more than five days per week. Many of the responsibilities require that you have a working knowledge of computers and the ability to learn the proper use of the programs utilized in this office, or those that which may be necessary to meet the needs of the practice. The hours, pay scale, and benefits will be defined as agreed upon.
BASIC FUNCTION: Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their physicians are fully booked but also in accordance with the AO's 20 minute wait time policy.
RESPONSIBILITIES: Work is primarily performed in the Clinic located in Arrowhead Orthopaedics' offices. The duties of the Patient Services Representative (Front Desk) are of high volume, and the quality of duties performed is needed to be at a high level. The employee will come into contact on a daily basis with confidential patient files. The Patient Services Representatives (Front Desk) must be able to handle this information with the highest degree of privacy, discretion, and professionalism. The Patient Services Representative (Front Desk) is responsible for accomplishing the duties set forth below:
General Clerical Activities - (There may be other duties required of this position not listed below):
  1. Check in patients.
  2. Reschedule patients if necessary.
  3. Verify patients insurance by scanning proper documentation.
  4. Explain to patients our forms.
  5. Answer calls.
  6. Monitor waiting time.
  7. Call patients that requires hand carrying X-rays.
  8. Collect co-pays.
  9. Keep track of waiting time.
  10. Direct patients to proper location such as imaging center, hand center, PT and other offices when necessary.
  11. Route documents faxed to us and from us.
  12. Aid patients with special needs such as wheelchairs and other.
  13. Basic clerical activities.
  14. Comply with all HIPPA laws and regulations.

RELATIONSHIPS: The Patient Services Representatives (Front Desk) should observe and conduct the following relationships:
  1. The employee shall be responsible directly to the Clinic Manager. The employee shall report to the Clinic Manager and his/her assignees any progress, reports, requests, concerns, problems, and/or expectations in relation to the responsibilities of the position. Such communication may be verbal or written as deemed necessary by the employee or as directed by the Clinic Manager or his/her assignee.
  2. The employee shall interact with other office and clinical staff in the Practice. Such interactions should be collegial, professional, and contributing to the safety and pleasantness of the work environment at Arrowhead Orthopaedics.
  3. The employee shall interact with patients, medical groups, adjustors, nurse case managers, hospitals, and Primary Care Physicians and their offices. Such communication should always reflect the total commitment of the office to quality care and customer satisfaction. All communication should be professional and any unresolved conflicts are to be reported to the Clinic Manager.

This job description in no way states or implies that these are the only duties to be performed by this employee. The Patient Services Representative (Front Desk) will be required to follow any other instructions and to perform any other related duties as assigned by the supervisor and his/her assignees. Arrowhead Orthopaedics reserves the right to update, revise or change this job description and related duties at any time.
Requirements
Performance Requirements:
  • To perform this job successfully, an individual must be able to perform satisfactorily job duties, demonstrate excellent work habits, deliver superior service, and exhibit the highest degree of professionalism.
  • Employ positive communication skills and exercise professional interpersonal abilities (tack, diplomacy, and respect) with patients and co-workers always.
  • Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
  • Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest level of productivity.
  • Demonstrate a desire to succeed and willingness to help others succeed.
  • Demonstrate support and comply with all Safety program elements including adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
  • Serve as an employee for Arrowhead Orthaepedics, following the code of conduct, displaying the highest level of ethics and integrity in action, thoughts and conduct.

Skill and Education Requirements:
  • High school diploma or equivalence required.
  • Ability to type a minimum of 40 words per minute
  • Proficient in operating a computer, scanner, and other office equipment
  • Working knowledge of Microsoft Outlook and other healthcare-related software applications.
  • Strong telephone etiquette and customer service skills.
  • Excellent verbal and written communication skills with patients, providers, and staff.
  • Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced, high-stress environment.
  • Strong organizational, leadership, and team coordination abilities.
  • Ability to maintain patient confidentiality and comply with HIPAA regulations.
  • Attention to detail and accuracy in documentation and recordkeeping.
  • Demonstrated experience assisting providers with patient care, procedures, and clinical documentation.

Typical Physical Demands:
  1. Requires sitting and walking, with daily occasional stooping, reaching, and bending.
  2. Occasional lifting up to thirty pounds.
  3. Hearing must be in the normal range for telephone and personal communication.
  4. Requires manual dexterity sufficient to operate keyboards and other office equipment.

Certificates, pre-employment requirements:
  • Required to submit and obtain a negative result in the pre-employment drug screening.
  • Ability to pass a background check.

E-Verify Participation Notice
AO is an E-Verify employer. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified in accordance with applicable federal requirements.
Salary Description
$23.00 +

Apply