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Member Services Rep Front Desk Jobs in Raleigh, NC

Excel Fitness

Member Services Rep Front Desk

Chapel Hill, NC · On-site

$11.75 - $14.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Knightdale, NC · On-site

$11.50 - $14.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Clayton, NC · On-site

$10.75 - $13.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Durham, NC · On-site

$12.25 - $15.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Knightdale, NC · On-site

$11.50 - $14.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Cary, NC · On-site

$12.50 - $15.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Knightdale, NC · On-site

$11.50 - $14.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Smithfield, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Fuquay Varina, NC · On-site

$10.50 - $13.25/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Smithfield, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Smithfield, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Raleigh, NC · On-site

$12.50 - $15.50/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Chapel Hill, NC · On-site

$10.50 - $13.25/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Raleigh, NC · On-site

$11.25 - $14.25/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Holly Springs, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Wake Forest, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Wake Forest, NC · On-site

$11 - $13.75/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

Excel Fitness

Member Services Rep Front Desk

Garner, NC · On-site

$11.25 - $14.25/hr

Communicate with members and create a high level of member service. * Stock retail and janitorial ... The physical demands described here are representative of those that a Team Player must meet to ...

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All JobsMember Services Rep Front Desk JobsMember Services Rep Front Desk Jobs in Raleigh, NC

Member Services Rep Front Desk information

See Raleigh, NC salary details

$8

$13

$17

How much do member services rep front desk jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for member services rep front desk in Raleigh, NC is $13.53, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $14.95 per hour, depending on experience, location, and employer.

What is a member services rep front desk?

A Member Services Representative Front Desk is the first point of contact for members and visitors in facilities such as gyms, clubs, or organizations. They handle check-ins, answer questions, assist with membership inquiries, and provide general information about services and amenities. This role often involves administrative tasks, customer service, and ensuring a positive experience for all members. Strong communication and organizational skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a member services rep front desk, and why are they important?

To thrive as a Member Services Rep Front Desk, you need strong customer service abilities, attention to detail, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with member management software, point-of-sale systems, and phone systems is typically required. Exceptional communication, patience, and problem-solving skills help you build rapport and efficiently address member needs. These skills and qualities are crucial for creating positive member experiences and ensuring smooth front desk operations.

What are some common challenges faced by member services reps front desk, and how can they be effectively managed?

Member Services Representatives at the front desk often face challenges such as managing a high volume of member inquiries, handling difficult customer interactions, and balancing administrative tasks with providing excellent service. Effective time management, strong communication skills, and maintaining a positive attitude are crucial for navigating these challenges. Many organizations provide regular training and support, and teamwork with other staff members ensures that issues are resolved efficiently and members feel valued.

What is the difference between Member Services Rep Front Desk vs Member Services Coordinator?

AspectMember Services Rep Front DeskMember Services Coordinator
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; additional certifications may be preferred
Work EnvironmentFront desk, reception area, customer-facingOffice setting, member interaction, coordination tasks
Employer & Industry UsageGyms, health clubs, community centersGyms, health organizations, clubs
Primary ResponsibilitiesGreeting members, answering questions, check-insScheduling, member communication, program coordination

The Member Services Rep Front Desk primarily handles front-line member interactions, check-ins, and inquiries. In contrast, the Member Services Coordinator takes on additional responsibilities like scheduling and program coordination. Both roles require strong customer service skills and are essential in member-focused environments such as gyms and community centers.

What cities near Raleigh, NC are hiring for Member Services Rep Front Desk jobs?

Cities near Raleigh, NC with the most Member Services Rep Front Desk job openings:

Member Services Rep Front Desk jobs near you
Infographic showing various Member Services Rep Front Desk job openings in Raleigh, NC as of July 2026, with employment types broken down into 55% Full Time, 40% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Hybrid job distribution, with an average salary of $28,141 per year, or $13.5 per hour.

Member Services Rep Front Desk

Chapel Hill, NC • On-site

Excel Fitness
Arts, Entertainment, and Recreation • 51 - 200 employees
Learn more about Excel Fitnessexternal

$11.75 - $14.75/hr

Part-time

Re-posted 10 days ago

Job description

Duties and Responsibilities:
  • Perform to your best abilities during your assigned work shift.
  • Monitor and maintain club cleanliness and atmosphere.
  • Stay proficient in Planet Fitness mobile app use, content, and updates.
  • Ensure that all proper training has been completed to operate safely and efficiently.
  • Conduct regular audits to ensure the club is presentable and hold up to Excel standards.
  • Perform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks.
  • Audit and balance cash drawers daily.
  • Properly input and update prospective and current member information into tablets and point of sale.
  • Ensure members adhere to the company's policies and guidelines and address any infractions.
  • Provide a safe and secure environment for all members.
  • Communicate with members and create a high level of member service.
  • Stock retail and janitorial items for the following shift.
  • Understand and adhere to company standards and help resolve any day-to-day member issues.
  • Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders.
  • Stay up to date on all required certifications and training courses.
  • Participate in team meetings.
  • Communicate with, promote, tour, and assist prospects and potential members.
  • Assist the GM and AM with club membership promotions, training, and implementation of any operational strategies.
  • Ensure the club complies with all state and federal laws and insurance requirements.
  • Operate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to.
  • Assist GM and represent our company at community events and other outreach activities.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or equivalent required.
  • CPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment.
  • Must be comfortable standing for long periods of time.
  • Great communication skills with internal and external customers.
  • Must be team-oriented, motivated, and well-organized.
  • Ability to think critically and evaluate solutions to problems proactively.
  • Proficient ability in Microsoft Office and using a computer.
  • Must have the ability to handle sensitive and confidential information.
  • Familiar with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Supervisory Responsibility: This position has no supervisory responsibilities.
Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis.
Physical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job.
  • Regularly required to talk or hear.
  • Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
  • Must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA.
Scheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs.
Travel: 0% travel is expected for this position.
EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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