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Member Services Manager information

See Nebraska salary details

$23.8K

$55.1K

$85.8K

How much do member services manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for member services manager in Nebraska is $55,108.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,300.00 and $65,300.00 per year, depending on experience, location, and employer.

What does a member services manager do?

A Member Services Manager is responsible for overseeing the support and satisfaction of an organization's members. Their duties typically include managing a team that handles member inquiries, resolving issues, and ensuring that members have a positive experience. They may also develop strategies to improve member retention, coordinate membership programs, and analyze feedback to enhance services. This role often requires strong communication, problem-solving, and leadership skills.

What are the key skills and qualifications needed to thrive as a member services manager?

To thrive as a Member Services Manager, you need strong customer service skills, leadership experience, and a background in business administration or a related field. Familiarity with CRM software, membership management systems, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and emotional intelligence help build positive member relationships and lead effective teams. These skills ensure high member satisfaction, efficient service delivery, and overall organizational success.

How does a member services manager typically collaborate with other departments to enhance member experience?

A Member Services Manager often works closely with teams such as marketing, operations, and IT to ensure a seamless experience for members. This collaboration can involve sharing member feedback, coordinating events, resolving service issues, and implementing new technologies or processes. Regular cross-departmental meetings and open communication channels are common practices, allowing the Member Services Manager to advocate for member needs and drive continuous improvement. This teamwork not only helps resolve challenges efficiently but also supports organizational goals related to member satisfaction and retention.

What are the most commonly searched types of Member Services jobs in Nebraska?

The most popular types of Member Services jobs in Nebraska are:

What job categories do people searching Member Services Manager jobs in Nebraska look for?

The top searched job categories for Member Services Manager jobs in Nebraska are:

What cities in Nebraska are hiring for Member Services Manager jobs?

Cities in Nebraska with the most Member Services Manager job openings:

Member Services Manager jobs near you
Infographic showing various Member Services Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,108 per year, or $26.5 per hour.

Member Services Representative

Crunch Fitness

Lincoln, NE • On-site

$15/hr

Part-time

Re-posted 2 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:
  • Gym Membership
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance

Member Services Representative
Position Summary
The Member Services Representative (MSR) serves as the first and last point of contact for members and guests, playing a critical role in creating a welcoming, positive, and professional club experience. As the face of the organization, the MSR is responsible for delivering exceptional customer service, supporting member needs, and fostering an environment that promotes member satisfaction and retention.
This position requires strong communication skills, a customer-focused mindset, and the ability to maintain a friendly and professional atmosphere while assisting members, guests, and fellow team members.
Key Responsibilities
Member & Guest Experience
  • Greet all members and guests in a friendly, professional, and welcoming manner.
  • Ensure members and guests feel valued and appreciated upon arrival and departure.
  • Check in members and guests accurately and efficiently in accordance with company policies and procedures.
  • Communicate club events, promotions, and important announcements to members and guests.
  • Maintain a positive atmosphere that enhances the overall member experience.
  • Address member inquiries, concerns, and requests promptly, or escalate them to management when appropriate.
  • Demonstrate professionalism, courtesy, and exceptional customer service in all interactions.

Front Desk Operations
  • Answer incoming phone calls in a courteous, knowledgeable, and professional manner.
  • Facilitate member communications and account notifications through club management software.
  • Process payments for club amenities and services in accordance with company procedures.
  • Schedule member services, including tanning, hydro-massage, and other available amenities.
  • Maintain an accurate understanding of club programs, services, operating hours, and schedules.
  • Support daily front desk operations while ensuring compliance with company policies and procedures.

Retail Sales & Administrative Support
  • Promote and sell retail products and club services to members and guests.
  • Assist with administrative and operational projects as assigned by club management.
  • Maintain accurate records and documentation as required.
  • Support club initiatives designed to improve member engagement and satisfaction.

Facility Presentation & Team Support
  • Maintain a clean, organized, and professional front desk and work area.
  • Contribute to the overall cleanliness and presentation of the club environment.
  • Assist with club events, promotions, decorations, and special projects as needed.
  • Collaborate with team members to ensure a positive and supportive workplace culture.
  • Follow all company policies, procedures, and standards outlined in the Team Member Handbook.

Qualifications
  • High school diploma or equivalent (GED) required.
  • Minimum age of 18 years.
  • Previous customer service, hospitality, retail, or front desk experience preferred.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to multitask and work effectively in a fast-paced environment.
  • Demonstrated commitment to providing exceptional customer service.
  • Experience working with children preferred.
  • Ability to maintain a professional appearance and demeanor at all times.

Certifications
  • Current Child and Infant CPR Certification required or ability to obtain certification within a designated timeframe.
  • Additional certifications as required by applicable state or local regulations.

Physical Requirements
  • Ability to lift up to 10 pounds occasionally.
  • Ability to stand for extended periods of time.
  • Frequent bending, squatting, reaching, and movement throughout the facility.
  • Ability to climb ladders or safely assist with club decorations, displays, and promotional materials when needed.

Employment Eligibility
All applicants must possess a high school diploma or equivalent (GED) and be at least 18 years of age.
Applicants must be legally authorized to work in the United States and must maintain eligibility throughout their employment. Proof of employment authorization and all documentation required for employment verification must be provided upon hire. Employees are responsible for notifying the company immediately if their work authorization status changes.
Equal Employment Opportunity
Fitness Ventures LLC is committed to fostering an inclusive, diverse, and respectful workplace. We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, veteran status, or any other protected characteristic under applicable federal, state, or local laws.
We believe that diverse perspectives strengthen our organization and contribute to a culture where employees and members alike can thrive.
Compensation: $15.00 per hour
CRUNCH Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.
Looking to combine work, fitness and fun? CRUNCH Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at CRUNCH is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
CRUNCH is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of CRUNCH signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers and amusement, gambling, and recreation

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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